Previous 1 2 3 Next 32 Replies Latest reply: Jul 11, 2012 12:19 PM by sreilly99 Go to original post
  • b.Leev Level 1 Level 1 (0 points)

    William,

     

    I am owning and using wireless printer, which is connected via router to network.

    I have 4 options to scan:

    - Scan to Email - works

    - Scan to Memory card - Works

    - Scan to Computer - does not find MAC (No idea why and cant find solution too)

    - Scan to Network folder - Does not connect. (SMB matter)

     

    Which option do u use?

     

    Wire or wireless?

  • Marc Wilson Level 4 Level 4 (1,045 points)

    Anast wrote:

     

    Ricoh Tech Support tells me that 10.7 does not include SAMBA in it as Apple did not want to pay the royalties for it.

     

    What nonsense!

     

    SAMBA is open-source software which has adopted a new license incompatible with OS X.  Therefore, Apple cannot ship it any longer.

     

    They apparently wrote their own protocol that is incompatible with SMB on the Ricoh side.

     

    Apple did not write their own protocol, they wrote their own implementation of an existing protocol (namely, SMB), after they were no longer able to use the codebase they were previously shipping.  I can just imagine the howling that would have occurred if they had not done that, and had just tossed SMB on the heap.

     

    RICOH copiers/scanners are just as incompatible with Microsoft implementations of SMB (arguably the *reference* implementation of SMB), depending on how that particular copy of Windows is configured.  Been there, done that, got the t-shirt.  Any number of RICOH's copiers are unable to deal with a perfectly normal requirement that share passwords be encrypted, for example.

  • Barney-15E Level 8 Level 8 (40,330 points)

    Spencethedrums wrote:

     

    "Ricoh Tech Support tells me that 10.7 does not include SAMBA in it as Apple did not want to pay the royalties for it."

     

    If that is true, I will be very disappointed that my business is being impacted by a company that, in recent times, has had a greater cash balance than the entire US Government:  http://www.bbc.co.uk/news/technology-14340470

     

    Come on, Apple, if you're serious about luring business users, you can't just disable vital business protocols...

    Well, Ricoh Tech Support was only half-correct. They did have to replace SAMBA, but it was because SAMBA changed to GPL3 license scheme which limits Apple's ability to control it's own hardware/software ecosystem. There are no "royalties" as it is a Public License. Search for Tivoization and/or GPL3.

  • nadodave Level 1 Level 1 (0 points)

    Well, at least somebody heard from Ricoh.  I have had to resort to a workaround (scanning to a different computer), and it is annoying.  Is there any hope this will be fixed?

  • Marc Wilson Level 4 Level 4 (1,045 points)

    It's not broken.  It's just different.

  • Ricoh_L2_Tech_Support Level 1 Level 1 (0 points)

    "Ricoh Tech Support tells me that 10.7 does not include SAMBA in it as Apple did not want to pay the royalties for it."

     

    "They apparently wrote their own protocol that is incompatible with SMB on the Ricoh side."

     

    Hi,

     

    I work for Ricoh UK Level 2 Technical Support and provide assistance for Connectivity related issues on varying OS Platforms including Apple Mac and was interested to know who in Ricoh advised the above? I have had a few queries about SMB not working in 10.7 Lion but have never provided these comments as an answer.

     

    I have logged a case with Apple to verify what the differences are and assist in solving the issues.

     

    I have had contact back from Apple however, I am awaiting an official answer from them and will post the official answer provided from Apple once received.

  • PAHU Level 6 Level 6 (15,330 points)

    You may want to check with Ricoh HQ. Canon INC is aware of this change to SMB in Lion and has advised how it has stopped their imageRUNNER devices from scanning via SMB to Lion shares and printing via SMB from Lion.

  • Marc Wilson Level 4 Level 4 (1,045 points)

    PAHU wrote:

     

    You may want to check with Ricoh HQ. Canon INC is aware of this change to SMB in Lion and has advised how it has stopped their imageRUNNER devices from scanning via SMB to Lion shares and printing via SMB from Lion.

     

    The *scanning* I understand, but why would the Mac need SMB to *print* to the device?  Either it's a local TCP connection to the Mac (in which case SMB isnot involved), or the Canon device is talking to a print server, in which case the Mac would be talking to that print server, and it would be the print server's problem.

  • PAHU Level 6 Level 6 (15,330 points)

    Marc Wilson wrote:

    The *scanning* I understand, but why would the Mac need SMB to *print* to the device?  Either it's a local TCP connection to the Mac (in which case SMB isnot involved), or the Canon device is talking to a print server, in which case the Mac would be talking to that print server, and it would be the print server's problem.

    The Mac doesn't need to use SMB to print to the Canon. It can use IP protocols as you mention. But the Canon can be configured as a SMB print server and if you do configure the machine this way then Lion is not able to print to the device due to the changes made.

  • William Kucharski Level 6 Level 6 (14,890 points)

    b.Leev wrote:

     

    William,

     

    I am owning and using wireless printer, which is connected via router to network.

    I have 4 options to scan:

    - Scan to Email - works

    - Scan to Memory card - Works

    - Scan to Computer - does not find MAC (No idea why and cant find solution too)

    - Scan to Network folder - Does not connect. (SMB matter)

     

    Which option do u use?

     

    I don't use options from the front panel of the device.

     

    I open Preview, File -> Import from Scanner -> Include Networked Devices, then reselect File -> Import from Scanner and select my 8500 as the device to scan from, and scan.

     

    This article is for Snow Leopard, but the procedure is effectively the same in Lion.

     

    I did use "Scan to Network Folder" once in the past, and know it relies on accessing an SMB share, so I've no idea whether it works in Lion or not.

  • jeevescat Level 1 Level 1 (0 points)

    Hi

     

    We are having the same problem with Lion and a Ricoh Aficio MP C2050 scanner and SMB transfer. I have been advised by Ricoh to try and transfer scan data by FTP, and while I haven't had the opportunity to test this out yet, wondered if anyone else had had a go, and if so, with any success.

  • PAHU Level 6 Level 6 (15,330 points)

    I have tested the enabling of FTP in the Lion Mac as per this Apple KB article and it allowed scanning from a Canon iR ADV C7065. Note that the article refers to Lion Server but it works on Lion client also.

  • skeptech Level 1 Level 1 (0 points)

    Yes this is a total fail on Apples part, SMB works fine in server 10.6 where I tested and then apple switches hardware that will only run 10.7 server. So now none of my 21 branches will not work correctly with the new Ricoh equipment that is planned. Total FAIL on Apples part to not ensure backwards compatability or a fix for this problem. We are planning on switching 200 workstations to Apple and now that is on hold.

  • Tim Bloom1 Level 1 Level 1 (110 points)

    skeptech wrote:

     

    Yes this is a total fail on Apples part, SMB works fine in server 10.6 where I tested and then apple switches hardware that will only run 10.7 server. So now none of my 21 branches will not work correctly with the new Ricoh equipment that is planned. Total FAIL on Apples part to not ensure backwards compatability or a fix for this problem. We are planning on switching 200 workstations to Apple and now that is on hold.

    This isn't Apple's fault.  Samba has an incompatible license now, so Apple can't ship it with OS X.  Apple is now using a new SMB system, and it just requires passwords aren't sent in the clear on the network... if your copier doesn't support that it's your copier's fail.  Every system has growing pains, and if you're wanting to wait for old standards to be reimplemented you're going to be waiting forever.  Best idea is to find a workaround or replace the copier.

  • jeevescat Level 1 Level 1 (0 points)

    I have been advised by Ricoh that an updated driver is due to be released by them at the end of October/November.

     

    In the meantime we are scanning to a Leopard powered machine, and file sharing the results across the network. Not ideal, but a fix.