My "caps lock" key and "P" key do not respond on my 2009 macbook pro unibody

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My "caps lock" key and "P" key do not respond on my 2009 macbook pro unibody

I recently bought a used macbook pro for university. When I bought it the guy who had it before me was running windows 7 on the machine. (why ruin a mac with windows software? I have no idea) I love macs and everything about them so I decided to wipe the hard drive clean and run OSX like any other normal mac user... well now the "caps lock" and "P" keys do not respond at all!!! I've checked my keyboard settings and keyboard and character viewer and its only those keys that do not respond!! Any ideas how I could reset the hardware? (I have a feeling he had to configure the keys to windows software) And yes, I did see the keys work when I bought it!! Does anybody know apples policy on applecare? like what would I need to bring in to redeem it? (I know this computer is warrantied until 2013)

MacBook Pro, Mac OS X (10.6.8), Was running windows 7 perfectly

Posted on Jul 22, 2011 2:19 PM

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Answer 1

wagle

Level 1

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Dec 11, 2011 4:19 AM in response to CRAWF0

I got the exact same roblem- you can see that, "p" missing in the word problem.

And Caps lock doesn't work either.

A few hours ago, I had problem with Shift keys. They were stuck, I don't know which one but everything would be capatalized and minimizing windows would be very slow. Then the repairman at a Mac Support center (authorized reseller, no Apple stores here) took off the back cover and cleaned a small chord or something and the Shift problem vanished and this one appeared. The guy thinks it's related to keyboard- must be!- and I need to change it. Could there be any other option?

ps: I copied and pasted all the 'p's in this piece.

MacBook Pro, Mac OS X (10.6.8)

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Answer 2

OGELTHORPE

Level 9

57,329 points

Dec 11, 2011 4:53 AM in response to CRAWF0

Unless any damage is user inflicted they will repair any malfunctions. It seems your MBP has 3 year Apple care, so bring to an Apple store and have them take care of your problems.

Ciao.

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Answer 3

wagle

Level 1

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Dec 11, 2011 4:59 AM in response to OGELTHORPE

No, I don't have Apple care and there are no Apple stores in where I live or in this country- if you were replying to me.

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Answer 4

OGELTHORPE

Level 9

57,329 points

Dec 11, 2011 6:36 AM in response to wagle

wagle, greetings: My response was directed at CRAWFO. If I am correct, you are in Nepal. I am not too surprised that Apple stores might be absent there.

Ciao.

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