lebanks

Q: Is it me, or are there major issues with iTunes update 10.4.0.80?

Is it me, or are there major issues with iTunes update 10.4.0.80? I cannot get it to connect to the iTunes store, nor will it back-up my iPhone. I also cannot paste album art. I see a lot of posts referring to the same issues, but no official replies from Apple. It's as if they are acting as if there is nothing wrong.

iPhone 3G, Windows Vista

Posted on Jul 22, 2011 2:26 PM

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Q: Is it me, or are there major issues with iTunes update 10.4.0.80?

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  • by trderoo,

    trderoo trderoo Jul 31, 2011 7:19 AM in response to lebanks
    Level 1 (0 points)
    Jul 31, 2011 7:19 AM in response to lebanks

    Hello,

     

    I read everything in this thread and followed the suggestion to remove all Apple programs from my XP sp3 PC and started up my pc again. There was still something running, but in the end, every apple program was removed. After starting up again, I downloaded the new iTunes and it seems everything is working fine at this time.

    I didn't try everything yet, but so far, so good....

     

    It seems my iPhone syncs again with my outlook, and that was the most important for me.

  • by pierrefromschaumburg,

    pierrefromschaumburg pierrefromschaumburg Jul 31, 2011 8:43 AM in response to lebanks
    Level 1 (0 points)
    Jul 31, 2011 8:43 AM in response to lebanks

    Count me in.  I've had nothing but problems with 10.4  Fails when syncing photos on both my iPhone and iPad2.  Every worked fine until the upgrde!!! Please Fix!!!

  • by FluffyPuppy,

    FluffyPuppy FluffyPuppy Jul 31, 2011 9:48 AM in response to D528
    Level 1 (0 points)
    Jul 31, 2011 9:48 AM in response to D528

    D528 wrote:

     

    FluffyPuppy,

     

    You will not lose your music or covers.  Think the music, covers etc are stored on a seperate file on your computer, and this is why you.  Now iTunes will ask you questions you have already answered before as if it was new.  Although once you answer them then they go away. 


    Thanks D528! :o)

     

    After your reassurance, I uninstalled all Apple software from my PC (which is running XP SP3), ran CCleaner to tidy up the Registry, then downloaded and re-installed iTunes.

     

    …And it worked! I can now sync my iPod and iPad 2 again, and see the iTunes shop, and I lost none of my original settings, music, cover artwork, or anything.

     

    It worked so easily and so well I could hardly believe it!

     

    Anyway, thanks again to D528 and others who have added help and advice to this thread …I’m now officially a happy bunny again (although secretly still cross that Apple itself wasn’t more help after causing the problem in the first place.).

  • by carlmm,

    carlmm carlmm Jul 31, 2011 2:06 PM in response to carlmm
    Level 1 (0 points)
    Jul 31, 2011 2:06 PM in response to carlmm

    Apple Mobile Device USB Driver shows up in the wrong place under Device Manager

     

    I want to add to my post: following the instructions in http://support.apple.com/kb/TS1363?viewlocale=en_US

    I found that, under Device Manager display, Apple Mobile Device USB Driver and Apple Phone #2 show up under Imaging devices, not under Universal Serial Bus controllers as they are (or at least the first) are supposed to. I don't know how to correct this, but suspect this is really the problem for me.

     

    Anyone know how to correct this -- without uninstalling and reinstalling everything Apple?

  • by theboldramie,

    theboldramie theboldramie Aug 1, 2011 3:11 AM in response to lebanks
    Level 1 (0 points)
    Aug 1, 2011 3:11 AM in response to lebanks

    After having spent an hour uninstalling all Apple programs in the required order, rebooting and re-installing iTunes, I still can't paste in cover art!  When are we going to get an acknowledgement from Apple that there is a problem with this update?

  • by D528,

    D528 D528 Aug 1, 2011 5:09 AM in response to jonawil
    Level 1 (0 points)
    Aug 1, 2011 5:09 AM in response to jonawil

    Great and glad I saved you £25!  Have a great week!

     

    Dave

    Cary, North Carolina 

  • by D528,

    D528 D528 Aug 1, 2011 5:12 AM in response to FluffyPuppy
    Level 1 (0 points)
    Aug 1, 2011 5:12 AM in response to FluffyPuppy

    You're welcome and glad your issue has been resolved! 

  • by D528,

    D528 D528 Aug 1, 2011 5:24 AM in response to LTGPSA
    Level 1 (0 points)
    Aug 1, 2011 5:24 AM in response to LTGPSA

    Alright

  • by Morac,

    Morac Morac Aug 1, 2011 10:08 AM in response to lebanks
    Level 1 (133 points)
    iCloud
    Aug 1, 2011 10:08 AM in response to lebanks

    At this point iTunes 10.4 works find for me for accessing the store and looking at past purchases and the like.  It still crashes when syncing with my iPad 2 though if I try to add new videos I took with my iPhone.  That happens even after doing a complete uninstall and reinstall of iTunes.

     

    Has anyone found a fix for this other than unchecking the "include videos" option under photos (or reverting to 10.3)?

  • by williamsfromlos angeles,

    williamsfromlos angeles williamsfromlos angeles Aug 1, 2011 12:57 PM in response to mark sofla
    Level 1 (0 points)
    Aug 1, 2011 12:57 PM in response to mark sofla

    I have this major issue since i update from 10.3 !  my CPU ran to 100% and I post this issue since last week when the update came out BUT NO APPLE TECH REPLY WITH SUGGESTION.

    now i need to turn off the applemobiledevice.exe in adminstration tool which mean I CANT sync my iphone !

     

    Apple tech, please help !!

  • by jaclarkaus,

    jaclarkaus jaclarkaus Aug 1, 2011 1:44 PM in response to Kydnon
    Level 1 (0 points)
    Aug 1, 2011 1:44 PM in response to Kydnon

    Thanks Kydnon - full uninstall and reinstall worked for me (Windows 7 64 can't connect to store)

  • by Piveir,

    Piveir Piveir Aug 1, 2011 3:17 PM in response to diesel vdub
    Level 1 (0 points)
    Aug 1, 2011 3:17 PM in response to diesel vdub

    "Thousand is a serious overstatement when there are only 21 responses to this thread.

    Some may be having a legitimate issue, but 21 individuals reporting an issue is not a "serious" issue.

     

    I have noticed several mentioning Safari on Windows... why in the world would you install Safari on Windows?  There are better browsers for WIndows... heck, IE is better than Safari on Windows.

     

    There are thousands of users running the latest version of iTunes that are not experiencing issues, so no, it's not serious."

    Posted by diesel vdub

     

    Wow! This thread is already nine pages deep and there are several other threads on the 10.4 bomb. 

     

    Yet, Apple has not released a fix or has any of the Moderators posted back with any fixes.

     

    I will say that I have had iTunes since 5.0 and I have never had an issue that I could not work out myself, except for 10.4. I reverted to 10.3.

    Which brought back the Backup to CD option, also.

    I am through ranting again.

  • by kadan808,

    kadan808 kadan808 Aug 1, 2011 4:12 PM in response to process_server
    Level 1 (0 points)
    Aug 1, 2011 4:12 PM in response to process_server

    wanted to find out if itunes store worked. Cause i coiuld view my account and redeem crads. but if had to do anything with itunes store, page will not load. tried everything; deleting files reloading etc. never had any error msgs.disabled fiewall. nada. I guess I'll be buying my audio/ video somewhere else.

  • by Kydnon,

    Kydnon Kydnon Aug 2, 2011 3:44 AM in response to Kydnon
    Level 1 (0 points)
    Aug 2, 2011 3:44 AM in response to Kydnon

    A few things to add.

    I said on my original post the following:

     

    I then went to my MyMusic\iTunes folder.

    DO NOT DELETE the iTunes Media or the Previous iTunes Libraries

    folder.

    I did delete all of the other things in the iTunes folder.

    Again do not delete the iTunes Media folder or you will loose

    all of your music, podcasts, books, apps etc...

     

    Remember that your present itunes library files are in this folder. I backed mine up into a separate folder, in a different folder on my hard drive before

    deleting what was in the itunes folder. If you intend to keep your current library (given that it was working for you and was not corrupted, then don't delete it. I wanted to be sure in my case that the complete reinstall would work

    so I took a no prisoners approach.

    If you have an external backup drive it would be a good idea to back up your entire iTunesfolder before uninstalling

    all of the Apple programs.

    Also when all of this trouble started for me with this itunes update I accepted an update from Apple which consisted of iTunes with Quicktime AND Safari. Safari had not been on my PC before. I am guessing that this combination of programs being installed caused the failure of a clean working update.

    I notice that Apple latter dropped Safari from the update package.

    So far all isworking well with the newest iTunes on my PC. I connect to the iTunesstore every time.

    After restarting the computer again I can now just click on the iTunes shortcut without selecting Run as Administrator

    to start it. I was able to sync my iPad to iTunes. Had to clear up a huge scattering of my App icons every which place

    across pages of the iPad though.

    All together not a pleasant experience and a huge killer of weekend time.

  • by Booger,

    Booger Booger Aug 2, 2011 4:55 AM in response to lebanks
    Level 1 (5 points)
    Aug 2, 2011 4:55 AM in response to lebanks

    I had the blank iTunes Store issue and solved it on my two HP laptops running Windows 7 Home Premium. Uninstall all the Apple software programs using the "Programs and Features" under the Control Panel. Leave Quicktime for last as it requires a restart to complete the uninstall and you will need to restart anyway. Restart as requested and re-install the latest iTunes by downloading it from the website. This worked for me. I'm also running Norton Internet Security and it doesn't seem to make a difference if you turn-off or leave on the antivirus and firewall components because I did it each way and it doesn't seem to matter. After the install run the network connection diagnostics to insure you have a secure connection. Good luck

     

    As for the people that don't think this issue is serious think about this-There are millions of users of this software. Many of them with an issue will come to this forum and end up on this thread. The objective here is to solve a problem not pontificate as to whether it is serious or not. If you're not offering a solution you're part of the problem as people have to wade through the replies TO FIND A SOLUTION. If I didn't know better I'd say your a software developer for Apple trying to downplay the problem. Sorry about the rant. Booger

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