lebanks
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Q: Is it me, or are there major issues with iTunes update 10.4.0.80?

Is it me, or are there major issues with iTunes update 10.4.0.80? I cannot get it to connect to the iTunes store, nor will it back-up my iPhone. I also cannot paste album art. I see a lot of posts referring to the same issues, but no official replies from Apple. It's as if they are acting as if there is nothing wrong.

iPhone 3G, Windows Vista

Posted on Jul 22, 2011 2:26 PM

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lebanks

Q: Is it me, or are there major issues with iTunes update 10.4.0.80?

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  • by raharris3,

    raharris3 raharris3 Jul 27, 2011 7:57 AM in response to process_server
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    Jul 27, 2011 7:57 AM in response to process_server

    I did the same thing, rebooted and reinstalled everything then the problem happened again.

  • by SimonC7,

    SimonC7 SimonC7 Jul 27, 2011 9:19 AM in response to lebanks
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    Jul 27, 2011 9:19 AM in response to lebanks

    Uninstall 10.4.0.80 by following the exact instructions at support.apple.com/kb/ht1925.  I had all of these problems and when reinstalled everything came back and it worked perfectly - connect to iTunes Store, backup, sync etc..

  • by raharris3,

    raharris3 raharris3 Jul 27, 2011 10:50 AM in response to D528
    Level 1 (0 points)
    Jul 27, 2011 10:50 AM in response to D528

    Dave,

    I followed this and the problem repeated.  I madwe certain to remove all Apple products, used CC Cleaner twice, incl reg fix, rebooted and reinstalled.  Problem repeated.  Ideas?

  • by D528,

    D528 D528 Jul 27, 2011 11:42 AM in response to raharris3
    Level 1 (0 points)
    Jul 27, 2011 11:42 AM in response to raharris3

    raharris3,

     

    What about Safari?  Did you remove it too along with everything else from Apple?

  • by windy_meadow,

    windy_meadow windy_meadow Jul 27, 2011 1:31 PM in response to D528
    Level 1 (0 points)
    Jul 27, 2011 1:31 PM in response to D528

    Yes, remove everything Apple, Safari, QuickTime, Bonjour etc...

  • by peter151,

    peter151 peter151 Jul 28, 2011 8:00 AM in response to lebanks
    Level 1 (0 points)
    Jul 28, 2011 8:00 AM in response to lebanks

    I have the same problem with this update.

     

    Does anyone from apple read this site?

     

    If people cant get on the app store then they cant buy stuff.

     

    ie apple are losing revenue.... ( feels just like microsoft ).

     

    10.4.0.80 is bad ,sort it out.

     

    Cheers

  • by raharris3,

    raharris3 raharris3 Jul 28, 2011 8:19 AM in response to peter151
    Level 1 (0 points)
    Jul 28, 2011 8:19 AM in response to peter151

    I finally got it fixed by completely removing all traces of Apple software from my computer, incl the step of deleting the leftover folders and removing mobile Me, then running CCCleaner to delete any remaining traces of files and the reg process twice to remove Apple products completely from registry.  Reboot and reinstall and it worked.  I think before there must have been a folder or file remaining that caused conflict.

     

    Why it happened I do not yet know and Apple has not yet replied to my support request, however their fix does work ---JUST BE METICULOUS ABOUT DELETING REMAINING GTRACES OF PROGRAMS AFTER RUNNING UNINSTALL.!!

     

    THANK YOU, D528!

     

    raharris3

  • by JamesD1957,

    JamesD1957 JamesD1957 Jul 28, 2011 9:45 AM in response to raharris3
    Level 1 (14 points)
    iPad
    Jul 28, 2011 9:45 AM in response to raharris3

    raharris3 wrote:

     

    Apple has not yet replied to my support request,

    I have three open support requests with them.  One dating back almost a month.  Don't hold your breath waiting for a response!

  • by Submersible,

    Submersible Submersible Jul 28, 2011 4:08 PM in response to lebanks
    Level 1 (14 points)
    iTunes
    Jul 28, 2011 4:08 PM in response to lebanks

    Installed 10.4.0.80 (will I never learn?) after being prompted today.  It's on Windows 7 64 bit.  Thankfully I can connect to the iTunes store, but CD burning is weird.  When you start burning a disk, a dialog that says "organizing files" pops up and hangs there for a while flashing the titles of tunes that may or may not be in your playlist.  The CD burner then goes to sleep and you have to use the task manager to quit iTunes. 

  • by pheb62,

    pheb62 pheb62 Jul 28, 2011 4:44 PM in response to MissMonkeybaby
    Level 1 (5 points)
    Jul 28, 2011 4:44 PM in response to MissMonkeybaby

    It's not the videos, see my own post here. But it must be related to Windows 7 (32 bit). And it persists after downgrading to iTunes 10.3.

    I started with iTunes 10.3 and got some funny effects too, but didn't think about it, as I was freshly installing a new system, and moving my stuff from the old one then - so I upgraded to iTunes 10.4.0.80 right away. The problem was for sure already there with the first version of iTunes I had on it, that was 10.3.

     

    P.

  • by FluffyPuppy,

    FluffyPuppy FluffyPuppy Jul 29, 2011 1:32 AM in response to D528
    Level 1 (0 points)
    Jul 29, 2011 1:32 AM in response to D528

    Can I just confirm/check something...

     

    When you uninstall iTunes and then re-install it again (in a bid to fix syncing issues), do you lose any information such as cover artwork which you've pasted in yourself, or music which you've added yourself (i.e. not bought from iTunes store)?

  • by D528,

    D528 D528 Jul 29, 2011 2:07 AM in response to FluffyPuppy
    Level 1 (0 points)
    Jul 29, 2011 2:07 AM in response to FluffyPuppy

    FluffyPuppy,

     

    You will not lose your music or covers.  Think the music, covers etc are stored on a seperate file on your computer, and this is why you.  Now iTunes will ask you questions you have already answered before as if it was new.  Although once you answer them then they go away. 

  • by D528,

    D528 D528 Jul 29, 2011 2:08 AM in response to raharris3
    Level 1 (0 points)
    Jul 29, 2011 2:08 AM in response to raharris3

    You're welome!  Trust me I was feeling it too.  Everything seems good now.

  • by JohnFromNL,

    JohnFromNL JohnFromNL Jul 29, 2011 2:20 AM in response to D528
    Level 1 (0 points)
    Jul 29, 2011 2:20 AM in response to D528

    Thank you D528.

     

    I completely removed ALL Apple software including Safari and MobileMe.

    Reinstalled latest version of iTunes and everything works again.

  • by D528,

    D528 D528 Jul 29, 2011 3:40 AM in response to JohnFromNL
    Level 1 (0 points)
    Jul 29, 2011 3:40 AM in response to JohnFromNL

    Outstanding!

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