Hi people, just an update on the replacement deal that I was asking about last week. Machine collected Monday 29th by courier as promised by 'Appsys'. Monday 5th 'Appsys' phoned to arrange delivery. Delivered yesterday. Handled carefully by courier, well packed, even cleaned the screen. Put in all that nice new memory I bought. Now for the scary bit, would it back up? Lo and behold it did, from Time Machine. Easy Peasy. No complaints - yet.
A cautionary tale. I bought the new memory because the machine was very slow streaming video, almost impossible to watch, buffering all the time. While the iMac was away I got out an ancient PC and that was the same. BBC iplayer gav e a notice that I had insufficient bandwith. Me, 'What dat?' Did their little test and I was getting about 600+. Is that good or bad? How the **** do I know. Rang Sky. Jumped through their hoops for about 3 hours, on my bloody mobile. Eventually it was decided that it was, and I quote, 'An Unbalanced Line'. Fault reported by Sky to correct people. Two days later get a text from Openreach (Who they?) to say the problem solved. Now streaming beautifully. Didn't actually need all that lovely memory but I've got it and I'm keeping it.
Just goes to show what happens when a Technological Outcast like me gets his hot and stickies on sophisticated equipment he doesn't understand. For those of you similiarly challenged I say Brethren Beware, wear your garlic, stroke your rabbits foot and leave flowers and offerings at the foot of your iMac every day and all will be well.
Seriously guys and gals many thanks for all your help and patience. Until my next problem Cheers.
I spoke to someone in our local Apple store about this HDD replacement the other day, to be told I would have to leave the machine with them for 7-10 days and there was no option to upgrade the HDD to 3TB (or anything else) at the same time, which would have really softened the blow. It just seems a very arrogant, inflexible way of treating your customers. I won't be changing the HDD unless it actually fails and I can't imagine paying the premium to get an Apple computer again to be treated like this.
All I can suggest is to visit Apple's Express Lane and see if an onsite visit is possible. There are many reports that indicate that's doable as long as you're within 50 miles (80 KM) of an Apple repair station. I wouldn't put much stock in what an Apple store worker might say, unless it was a manager or someone higher up, and that would only apply to that store.
I love the comments from all the Apple fan boys. To answer your question, I don't know how many companies would "give a ****" after x years because after 25 years plus of Microsoft based PCs I've never had a product recalled and never had a hard drive fail. After decades of dismissing Macs as overpriced toys for people who weren't competent enough to use a PC I took the plunge and purchased an iMac. This decision was primarily based on my experience using an iPad then iPhone and finally an iPad. They're slick, innovative and groundbreaking products. The iMac is sleek and shiny as well. It really doesn't do anything that can't be done on a PC and it's third party software is still limited by comparison. And my imac came with a failing hard drive. Yes Apple will replace the drive, that's great. However I paid for 3 years of Applecare at a price of $299 (I believe). So now I've had to purchase a NAS to back up my iMac (yes an external hard drive would have been cheaper but only nominally less and I have multiple devices so I might as well get something that supports all the networked devices).
Apple should have provided a method to backup the data, free of charge, failing that I should at a absolute minimum be ableto keep ttheddefective HDD. I've got a media player that would love a 1TB HDD and if it eventually fails in there, who cares, I can always reload my movies and music. I now use a Galaxy S3 so goodbye iPhone, Galaxy Note Tab 10.1, so goodbye iPad and my next PC will either be a custom build or an Xi3 X7A Piston which is modular, customizable, the size of a can of soda and a third of the price.
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You have to count yourself lucky that in 25 years you had zero drive failures, and that you avoided spending any money on backup. I call that dumb luck.
There are two types of disk drive. Broken ones, and one which WILL break at some time in the future.
I can't imagine why you'd expect Apple to provide a free backup method, oh wait, isn't that called "Time Machine"? And isn't Time Machine a whole lot superior to the basic backup method provided by Windows?
I have build many Windows based PCs, and have moved back to Mac, and have had drive failures on both platforms.
If you want to get closer to 100% data availability, use a RAID system, to get closer still use dual redundancy RAID, but you still won't be at 100%. Try setting up an off-site backup system to cover the chance of devastation at your home or office. All this costs money, and if you really care about your data, you will spend the money.
But you like the idea of keeping a defective HDD, so I guess you don't mind the inconvenience of HDD failures.
A couple of corrections to your rant:
Applecare for an iMac is $169 when purchased from Apple, and less from other online resellers (if memory serves, I paid around $126). And you paid $299? Interesting.
As for lugging around a 27" - I had my hard drive replaced in my home free of charge. I simply made a new clone, wiped the drive, drive was replaced, and cloned back the system. Total time elapsed: less then 2 hours including the cloning.
Thanks to postings on this thread and similar I can report a happy experience with my drive replacement.
I called Apple to discuss the process and they agreed to collect it from home (which apparently isn't the norm in the UK, I was told this was a special favour - but no way was I lugging a 27" imac across London) and also agree, while it was in, to resolve the grey marks on the screen (another common iMac problem and one we'd been living with since the warranty expired on this late 2009 model).
Following advice on this thread I bought a 2nd hard drive (have a TC) and CCC and made a bootable drive & clone in addition to the TM backup on the TC.
Amsys collected the Mac and had it while I was away on holiday, minimising my downtime. They had it a week before they got to work on it - I know this because the technicain called me to double check I had back-up before he removed it.
It was returned yesterday and I restored it using my TC backup: apart from it taking around 14 hours (via ethernet. Started c16.00, left it running over night - was ready by 7am), discovering I'd left my downloads off my backup schedule (but not off my CCC clone fortunately) and having to dig out my MS Office code all seems to have gone okay. Also had to rebuild my Aperture library but that has been a common issue with Aperture of late and I don't think it was to do with the restore.
Most of all, I'm just so pleased to have a smudge-free screen again and at no cost!
Thanks again to many of you here for your very helpful postings.
I too have a late 2009 27" iMac and want to replace my failing 1TB Seagate with a 2TB Seagate.
Anychance you can post the exact model number of the replacement drive you used to ensure I get the correct unit that will receive the temp sensor plug for our model?
Thanks in advance for your help.
I just performed the OWC Data Doubler upgrade and replaced my optical drive with a 256 SSD drive and installed a fresh instance of Mountain lion - left my iphoto file on the 1TB internal drive (I have time machine backups!).
My machine now boots in less then 15 seconds (vs. previous just under 1 minute) and all my apps pop - up with only one bounce of the icon in the dock!!! Awesome upgrade.
Also upgraded my ram from 4 Gb to 16 Gb. My Mac screams now!!
Wonder if there is a hybrid drive that would work in place of my internal 1TB seagate?!!!
Problem is, if you wait for the drive to fail, you'll be paying for a new one out of your pocket.
The replacement program ends April 12 or 13 2013.
Right now, while Apple won't replace with a larger drive, they will replace the original size drive with identical size drive with no cost to you as this is a recall program.
I appreciate the info - I understand that they will replace my 1TB at no charge.
However, if I can buy a 2TB drive for under $100 and put it in myself (I just had the screen out to install an SSD drive where my DVD was) I will double my storage and not be without my iMac for 3-10 days while it is in que at the Apple store.
So ... if anyone can post the exact model number of the 2TB Seagate drive that has all three connections - power, SATA, and TEMP - I will find it on Amazon and have it in two days free shipping!
I am guessing that the current 2TB Baracuda drive will work - do all Seagate drives share the same socket for temperature sensing?
When I go to Seagates site and navigate to the manual it shows the socket clearly in the picture next to the power and data sockets - just don't know of the number of pins is the same as the drive that is currently in my Mac and supported by Apple.
Anyone know the answer to this?