Previous 1 2 Next 18 Replies Latest reply: Sep 26, 2011 8:28 AM by Jason Watkins
Jason Watkins Level 1 (25 points)



I purchased Lion for my MacBook Pro, but it is just not working out for me and I DO NOT want to perform a clean restore. The computer ran better under Snow Leopard. I am going to do a restore from a Time Machine backup I kept for "just in case". I don't need to have spent $29.99 for something that did not work for me and that I am going to use. How would I get a refund? I anticipate Apple to make this process as difficult as possible, but still have to try.


Thanks in advance

MacBook Pro 17" Unibody, Mac OS X (10.6.4), 4GB RAM, 500GB HDD, iPad/iPhone user
  • Carolyn Samit Level 10 (103,365 points)

    Sorry, but according to Apple, All Sales Are Final.

  • Jason Watkins Level 1 (25 points)

    Thanks. I figured as such. I guess that is a part of why they earn billions per quarter.

  • Carolyn Samit Level 10 (103,365 points)

    If you want to go back to Snow Leopard check out this thread.


    How do I uninstall Lion: Apple Support Communities

  • Romeo90 Level 1 (0 points)

    Ok then you would love to be in my place, i got Lion and apple refund my money because they say there was a error on my billing address. But i havent change anything since my last purchase so there is no error but now i have Lion "free" but i cant use the app store till i paid it, but nothing is wrong so what should i fix? i really like Lion so i want to pay in order to keep using the app store. any help?? Thanks

  • Jason Watkins Level 1 (25 points)

    Try changing your Apple ID password. Maybe that will force your computer's iTunes install to reconcile with the AppStore/iTunes servers.

  • Romeo90 Level 1 (0 points)

    i'm trying to do that but now it says "we are having technical issues, try again later" so i dont know if they really have issues right know or if is my account. What do you think?

  • Romeo90 Level 1 (0 points)

    It doesnt even let me changed the pass. The web page to which safari goes when u try to change the password doesnt open, the server is no responding says, i 'm starting to believe that they are really having issues.

  • Jason Watkins Level 1 (25 points)

    It's quite possible, though probably rare. No online system is fool-proof. Command-Q iTunes and your web browser and give it another try. If you have another web browser, try again with that.

  • Romeo90 Level 1 (0 points)

    Man I already tried in two different computer and its the same error.this is exactly what it says "we are currently experiencing technical difficulties. Please try later" in both computer the same error...

  • Clay Wagner Level 1 (0 points)

    It says the same thing to me. "Techical difficulties."

  • Romeo90 Level 1 (0 points)

    yea and now i cant get any other app till i paid for Lion but it doesnt let me fix it hahah, its really funny!!

  • Ziatron Level 4 (3,830 points)
    yea and now i cant get any other app till i paid for Lion but it doesnt let me fix it hahah, its really funny!!


    Next month Lion will be available on a USB drive (with a FULL installer).  I would wait for that, or perhaps a DVD coming out later.


    Walk into an Apple Store, pay cash. You will have no financial technical problems.

  • pendo Level 1 (0 points)

    Same situation with me.  I wanted to change payment info and it wouldn't.  Kept giving me a "technical difficulties" error.  I had paypal as my payment method though so, while not what I would have preferred I made the desired change on their end.


    That said, I wish I could get a refund on this software.  My system bogs down much, much quicker ('08 aluminum macbook 6gb ram). Also there's a couple multi-finger gestures that can't be reconfigured to what I'm used to. Never realized how second-nature those had become.  After using it for several days now, I've yet to find any new features that I like.

  • b.derrick Level 1 (0 points)


    I have a Mid-2010 MacBook Pro, and Lion has been sliguish for me. 

    I emailed Apple tonight and got this response back:


    Welcome to iTunes Store Customer Support. My name is P******. I'm sorry to hear that the application "OS X Lion" you recently purchased is not functioning as expected. I realize the importance of this issue, and I will try my best to solve this.


    Brandon, due to higher volumes, we could not respond to you within the committed time frame. I sincerely apologize for the delay in the response


    In five to seven business days, a credit of 29.99 USD should be posted to the credit card that appears on the receipt for that purchase.


    The steps outlined in this article resolve many common issues with apps:


    Troubleshooting applications purchased from the App Store


    I look forward to your reply. I request you to reply to this email to ensure that your issue was resolved up to your satisfaction.


    Please accept my sincerest apologies once again in regards to the issue and I really appreciate your understanding for the same.


    Thank you for being part of our iTunes family and wish you a wonderful day ahead!





    iTunes Store/Mac App Store Customer Support


    I plan on downgrading to snow leporad this weekend. 

    All I did was log into iTunes, clicked store, view account, pruchease history, see all, report a problem, and filled out the form. 


    Hope this helps! 

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