Hi,
I have a Mid-2010 MacBook Pro, and Lion has been sliguish for me.
I emailed Apple tonight and got this response back:
Welcome to iTunes Store Customer Support. My name is P******. I'm sorry to hear that the application "OS X Lion" you recently purchased is not functioning as expected. I realize the importance of this issue, and I will try my best to solve this.
Brandon, due to higher volumes, we could not respond to you within the committed time frame. I sincerely apologize for the delay in the response
In five to seven business days, a credit of 29.99 USD should be posted to the credit card that appears on the receipt for that purchase.
The steps outlined in this article resolve many common issues with apps:
Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702
I look forward to your reply. I request you to reply to this email to ensure that your issue was resolved up to your satisfaction.
Please accept my sincerest apologies once again in regards to the issue and I really appreciate your understanding for the same.
Thank you for being part of our iTunes family and wish you a wonderful day ahead!
Sincerely,
P******
iTunes Store/Mac App Store Customer Support
I plan on downgrading to snow leporad this weekend.
All I did was log into iTunes, clicked store, view account, pruchease history, see all, report a problem, and filled out the form.
Hope this helps!