Elmedia Player Crashes Lion

Question

Elmedia Player crashes Lion even though the app is not open. When viewing video (in Chrome, Safari or Quicktime) an Elmedia Player process triggers a crash. If you&#x27;ve ever installed Elmedia Player then you need to remove it from your system in a few places in order to prevent system crashes on Mac OS 10.7. I originally thought this was a bug in Google Chrome because the crashes seemed to occur while using Chrome. Thanks to the crash logs (viewable in Console under /Library/Logs/DiagnosticReports) I was able to see a pattern of repeat offenders, primarily the following failure:Kernel Extensions in backtrace:com.eltima.ElmediaPlayer.kextBSD process name corresponding to current thread: kernel_taskSteps to resolve:1) Browse to your applications folder - Delete Elmedia Player2) Browse to the following location and delete this file - System/Library/Extensions/ElmediaPlayer.kext3) Browse to the following location and delete this file - username/Library/LaunchAgents/com.eltima.ElmediaPlayer.plistHope this helps someone else. Cheers!

Sparpook · Answer

YES this did help and with an APPLE TECH we were able to confirm this was why I was getting so many Kernel Panic crashes!  Thanks!  I will pass this on to other people suffering from this!

doctorharison · Answer

no problem with Elmedia player whatsoever. Sorry for your troubles...

Sparpook · Answer

No troubles NOW...  but it was Elmedia...  and there are several other that have had the problem with it as well...  hard to get rid of it...

Eltima Software team · Answer

Hello! Can you please send the crash logs at support [dog] eltima [dot] com for the detailed investigation of this issue?Thanks in advance.

M3xital · Answer

Thanks! i was having a lot of crashes, i think i solved following your steps.

Raytonium · Answer

I&#x27;m having numerous crashes on my macbook pro w/ Lion that are related to elmedia player, but I do not have it installed. Is it used by third party software that I may have installed?

maysundays · Answer

Hey Raytonium,Even if you remove the Elmedia player app from your system you must also remove it&#x27;s footprint from a few other locations (see original post).Have you followed all these steps?Steps to resolve:1) Browse to your applications folder - Delete Elmedia Player2) Browse to the following location and delete this file - System/Library/Extensions/ElmediaPlayer.kext3) Browse to the following location and delete this file - username/Library/LaunchAgents/com.eltima.ElmediaPlayer.plistAlso, after you&#x27;ve done all that be sure to reboot your machine and verify that the .kext &amp; .plist files are gone. If that doesn&#x27;t fix your problem then your crashes are probably caused by some other app.You can investigate your crash logs from your Console (Applications/Utilities/Console.app). Just expand the &#x27;System Diagnostic Reports&#x27;  or &#x27;/Library/Logs/DiagnosticReports&#x27; to identify the repeat offernder. That&#x27;s how I was able to determine that Elmedia was repeadily crashing my system, and not some other app.Good Luck!

Raytonium · Answer

Thanks for the reply.I&#x27;m new to macs, so please bear with me. I&#x27;ve never installed elmedia player, so I don&#x27;t know why it&#x27;s mentioned in the crash logs. That&#x27;s why I was wondering if it may have been installed as part of another program. Also, I didn&#x27;t have any of the files you listed above, to be deleted.I only started crashing after upgrading to Lion. Never had a problem with snow leopard.Here&#x27;s a crash log from this morning that shows elmedia player--but I don&#x27;t have it installed!Fri Aug 26 07:44:12 2011panic(cpu 0 caller 0xffffff80002c268d): Kernel trap at 0xffffff8000557714, type 14&#x3D;page fault, registers:CR0: 0x0000000080010033, CR2: 0x0000000000000008, CR3: 0x00000000567f201f, CR4: 0x00000000000206e0RAX: 0x0000000000000000, RBX: 0x0000000000000008, RCX: 0x0000000000000020, RDX: 0xffffff8004336790RSP: 0xffffff81166a36f0, RBP: 0xffffff81166a36f0, RSI: 0xffffff801687b920, RDI: 0x0000000000000008R8:  0xffffff81166a36c8, R9:  0xffffff80154f7000, R10: 0xffffff81166a3ec8, R11: 0xffffff80002d8240R12: 0x000000000000058a, R13: 0xffffff80eb24d800, R14: 0x0000000000000001, R15: 0xffffff81166a3800RFL: 0x0000000000010286, RIP: 0xffffff8000557714, CS:  0x0000000000000008, SS:  0x0000000000000010CR2: 0x0000000000000008, Error code: 0x0000000000000000, Faulting CPU: 0x0Backtrace (CPU 0), Frame : Return Address0xffffff81166a33b0 : 0xffffff8000220702 0xffffff81166a3430 : 0xffffff80002c268d 0xffffff81166a35d0 : 0xffffff80002d7a3d 0xffffff81166a35f0 : 0xffffff8000557714 0xffffff81166a36f0 : 0xffffff7f818c642b 0xffffff81166a3740 : 0xffffff8000344d9a 0xffffff81166a3850 : 0xffffff80003c333d 0xffffff81166a3ac0 : 0xffffff80003caee9 0xffffff81166a3b60 : 0xffffff80003cb3de 0xffffff81166a3d50 : 0xffffff8000580404 0xffffff81166a3e40 : 0xffffff8000563733 0xffffff81166a3e70 : 0xffffff800056142f 0xffffff81166a3f00 : 0xffffff8000561582 0xffffff81166a3f50 : 0xffffff80005ca88b 0xffffff81166a3fb0 : 0xffffff80002d8383       Kernel Extensions in backtrace:         com.eltima.ElmediaPlayer.kext(1.0)[B9CBA7AD-5027-7325-7145-E860E49C0C58]@0xffff ff7f818c5000-&gt;0xffffff7f818c7fffBSD process name corresponding to current thread: WebProcessMac OS version:11B26Kernel version:Darwin Kernel Version 11.1.0: Tue Jul 26 16:07:11 PDT 2011; root:xnu-1699.22.81~1/RELEASE_X86_64Kernel UUID: D52AAB80-B2BC-3C6E-BBEA-78BD28064998System model name: 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maysundays · Answer

That&#x27;s odd. Only thing that stands out to me in your crash-log is that your crash was related to a &#x27;WebProcess&#x27;, whereas mine was a &#x27;kernal_task&#x27;. I suppose it&#x27;s possible that something else you use includes the Elmedia player, but nothing that I&#x27;ve seen before. If you&#x27;re stuck, I&#x27;d suggest two more options:1) Contact the Elmedia support team with your issue, and include your crash logs: support@eltima.com2) Schedule an appointment with a service tech at an Apple store.You can also post a note on the Roaring Apps compatibility page if you want: http://roaringapps.com/app:358

Raytonium · Answer

Yeah, I was just surfing the web when that crash occurred. I have several other logs that show itunes, kernal task, etc. but I think elmedia is usually shown as the kernal extensions in backtrace. I thought this was the same thing as the rest of MBP users that are crashing after upgrading to Lion, but their problem seems to be related to a video driver issue.Anyway, thanks for the info, I&#x27;ll keep investigating.

maysundays · Answer

Yep, most of my crashes occured while browsing the web as well (on Safari, Chrome or Firefox). Websites with audio or video trigger the Elmedia player. Next to a virus, the Elmedia player is pretty much the most intrusive junk-ware I&#x27;ve ever experienced.Here&#x27;s what some others have to say:https://discussions.apple.com/thread/2778885?answerId&#x3D;13201456022#13201456022

Raytonium · Answer

I saw that thread earlier. Interesting how the elmedia guy didn&#x27;t want to answer in a public forum!

Eltima Software team · Answer

Hello, Raytonium!Elmedia Player can&#x27;t be installed as part of another program.  It&#x27;s a standalone app.Our team posted a lot of replies regarding Elmedia Player and kernel panic.Please read here my latest reply which I decided to post: https://discussions.apple.com/thread/3297016

Raytonium · Answer

Thanks for the reply.Ok, Elemedia Player is not part of third party software, and I&#x27;ve never installed it on my MBP. Then how is it causing my computer to crash? All of my crash logs that I&#x27;ve checked show Elemedia Player as kernel extensions in backtrace. See my post above as an example.BTW, these crashes only began after upgrading to Lion--I had zero crashes with Snow Leopard.

Eltima Software team · Answer

Raytonium! Please provide us with the following information:1) what version of Elmedia Player was installed on your Mac? 2) also tell me please the model of your video card.