8 Replies Latest reply: Dec 23, 2012 11:43 AM by Chris Winkler1
PaulWR Level 2 (275 points)

After installing Lion, Mail will not load any emails in the right hand view panel, only in the left hand mailboxes column and middle list column. Any emails downloaded SINCE the Lion install display fine. How can I get rid of the "Loading" grey graphic (see attached image) and actually display the emails??? I only had 1800 emails in Mail before the installation. I've waited overnight with it running but the "Loading" still continues.

Many thanks in advance for any help offered.

Screen Shot 2011-07-22 at 8.57.16 PM.jpg

MacBook Pro 3.02 GHz, 15, Mac OS X (10.6.7), iPod Video 5G 80GB, iPod Nano 4G 16GB, iPhone 3GS 32, iPad 64GB
  • PaulWR Level 2 (275 points)

    Further update... I now find that even yesterday's emails won't load. Only the active day I am actually in seems to load.

  • DoctorDee Level 1 (0 points)

    Try this, worked for me:


    1.In Finder, open your Utilities folder and double-click Keychain Access

    2.Once Keychain Access loads, in the menubar, click "Keychain Access" -> "Preferences"

    3.In the Preferences window, click "Certificates"

    4.Change the dropdown for "Online Certificate Status Protocol (OCSP):" to "Off"

    5.Change the dropdown for "Certificate Revocation List (CRL):" to "Off"

    6.Close the Preferences window

    7.Quit Keychain Access

    8.And you're done!

  • Gutbrodkg Level 1 (0 points)

    Had exactly the same problem on one of my 4 mail accounts. Since one week, no way to upload past mails.
    The mails of any date after the LION update display correctly, but none of the mails before.

    Strangely, the other mail accounts do display (most of) the mails contained, but some older ones not: there is no pattern as to which date the cut-off is - it is different for each account. The entire Macbook was re-indexed (with Spotlight) after the LION installation, so the searching Dot within the spotlight lense no longer appears. 

    Major bug from a user perspective, as effectively all previous mails become inaccessible.

    Any other users with similar problem?

    I tried the solution proposed by DoctorDee - very well explained, was easy to do. I did subsequently close mail and restart the Macbook. However, it did not solve the problem,


  • PaulWR Level 2 (275 points)

    Found a solution at last... After over 2 weeks trying to get stuff working again so I could do my business — my printer, my scanner, my 3G modem and several apps for starters (plus some games and utilities) — I've uninstalled Lion completely and reverted to Snow Leopard. It took almost a day to execute fully but the saving in stress and frustration has been well worth the time and effort.


    The only problem I found in the process was after starting from the original SL install disk, when it searched for available drives it refused to allow my MBP's HD saying SL could not be installed on it (it didn't mention any conflict with Lion so that's probably not why). I had to wipe the HD first using Disk Utility on the install disk, then run the install, then update using the 10.6.8 Combo Updater, then run Software Update, then Migration Assistant to bring in accounts from my backup (a Carbon Copy Cloner clone), then transfer all files from my original Home account on my backup into the Home accout on the new SL installation. Done.


    I'll wait till next year to try Lion again, or at least wait until I have the time to research all the possible feature/app failures related to installing Lion so it won't block my workflow.


    Some solution... but it has been 100% successful.

  • FlipRich Level 1 (0 points)



    I've had EXACTLY the same problem on my 2010 MacBook Air which I upgraded to Lion a couple of days after Lion came out.


    The laptop is used as a companion machine to my main Mac Pro and as such I had the 2 POP3 accounts which are on it configured to not delete messages from the server.


    As I had all the old e-mails on my Mac Pro (which I've kept on Snow Leopard for fear of losing access to my existing e-mails) I simply deleted all the existing e-mails on the MacBook Air.  I realise this solution won't be suitable for everybody!


    All new e-mails arrive fine.


    Today I have been contacted by a colleague who has recently updated their MacBook to Lion and experienced EXACTLY the same issue.  Unfortunately in their case, they have no other machine with the e-mails on so are now completely unable to access existing e-mails, instead they just get the "Loading..." message (exactly as shown above).  My colleague uses POP3 accounts but does not have them configured to leave the messages on the server.


    This is a serious issue - is there a reason for it or a real solution (reverting to Snow Leopard as mentioned above doesn't fix this issue, it just overcomes it by ignoring it).


    If DocterDee's solution is effective - can you please explain why this is so?


    Many thanks,


  • bigjojitsu Level 1 (5 points)

    Ok - Had the same issue: Loading gear in the message viewer window:

    Very simple solution.


    In the Menu Bar select: Mailbox> Rebuild


    You will have to do this for each mail box individually, but all my messages have populated, and it only takes a few moments for each mailbox. Hope this helps!

  • PaulWR Level 2 (275 points)

    I understand you saying reverting to SL is not a real solution to this problem. But to me it was a real solution in that I was experiencing myriad other problems besides the Mail one as a result of installing Lion and ALL were eliminated for me with my 'solution' which enabled me to run my business again without having to spend further hours and hours (in Windoze-like fashion) sorting out so many operational issues that were not just petty ones but business-crippling ones for me.

    I actually upgraded too early to Lion, but I've always upgraded to every major new OSX release straight away and any problems have always been minor and were overcome fairly quickly and easily. This one is just un-Apple and a total time-wasting, money-costing (other than the Lion purchase price) hassle for me; an expensive time consuming trap I will be wary of in future.

  • Chris Winkler1 Level 2 (165 points)

    Your suggestion either deletes the old emails in any folder you Rebuild, or the are not visible. Can't figure out if they are gone or not visible, however, your suggestion does NOT work & until we figure this out, do not rebuild any mailbox with old mail or it will vaporize before your eyes...