JoshS182

Q: Graphical issues with 2011 iMac and Lion

I have a 2011 27" iMac (core i7 and AMD Radeon HD 6970M 2GB) with 2 external displays, most of the graphical issues are present in the external displays but the menu bar, dock and volume popup all appeared distorted on the main display.

On the external display most apps look like this http://i.imgur.com/FQ0AJ.png

there are a few exceptions like steam, safari and itunes, these apps don't show any distortion apart from when being switched the the other displays though, almost all other apps apear disdorted (as shown in the image) on the external displays.

I never had these issues with Snow Leopard but as far as I can tell its some kind of graphics driver problem, don't know how this wasn't spotted in the beta..

 

 

More images:

http://imgur.com/bK3jBl&RSaix

http://imgur.com/bK3jB&RSaixl

iMac, Mac OS X (10.7)

Posted on Jul 22, 2011 9:07 PM

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Q: Graphical issues with 2011 iMac and Lion

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  • by Critical Matter,

    Critical Matter Critical Matter Sep 10, 2011 10:21 PM in response to JoshS182
    Level 1 (0 points)
    Sep 10, 2011 10:21 PM in response to JoshS182

    I received my brand new 27 inch iMac (3.1 GHz i5, 6970M w/ 1gig) this morning and am experiencing annoying graphical glitches when scrolling in the Finder:

     

    Screen Shot 2011-09-10 at 10.56.59 PM.png

     

    I am running 10.7.1 and have installed the latest firmware update.  I hope that Apple is able to address this issue in the very near future.  This problem is more or less constant for me unfortunately and is sort of tainting the typical "awesome new Apple computer" experience!

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Sep 10, 2011 11:57 PM in response to JoshS182
    Level 1 (0 points)
    Sep 10, 2011 11:57 PM in response to JoshS182

    Today, I have been watching 720p and 1080p on Youtube and Quicktime without any artifacting or graphic corruption.  The only difference from when I had issues was last night I installed the Security Update from Software Update. http://support.apple.com/kb/DL1447.

     

    Did Apple sneak in a fix in a security update as not to acknowledge or make known that there was an issue?

  • by kcshalkowsky,

    kcshalkowsky kcshalkowsky Sep 11, 2011 12:01 AM in response to Critical Matter
    Level 1 (0 points)
    Sep 11, 2011 12:01 AM in response to Critical Matter

    I am having a very similar issue on my 27" iMac (3.4 GHz i7, 16 GB ram, Radeon HD 6970M w/2 GB) running 10.7.1. Really hope this gets addressed soon rather than later.

     

    Screen Shot 2011-09-10 at 11.56.27 PM.png

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Sep 11, 2011 2:46 PM in response to AbeFroman77
    Level 1 (0 points)
    Sep 11, 2011 2:46 PM in response to AbeFroman77

    Can anyone else confirm the issue being fixed after the 9/9/11 Security Update?  After the Security Update was installed I haven't had a problem viewing HD videos on Youtube, QT, and iTunes.  No more artifactign or graphic corruption.

  • by kcshalkowsky,

    kcshalkowsky kcshalkowsky Sep 11, 2011 2:50 PM in response to AbeFroman77
    Level 1 (0 points)
    Sep 11, 2011 2:50 PM in response to AbeFroman77

    Yesterday 9/10/11 was the first time I experienced this issue, which comes after the 9/9/11 Security Update. I don't think the Security Update addressed this issue in any way, nor did the 10.7.1 update.

     

    Bummer.

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Sep 11, 2011 2:57 PM in response to kcshalkowsky
    Level 1 (0 points)
    Sep 11, 2011 2:57 PM in response to kcshalkowsky

    I've had the issue with two 2011 iMacs 3.4ghz/4gb/256ssd+1tb/6970m 2gb since 10.7.0.  10.7.1 only fixed the freezing issue.  Ever since the Security Update I don't have the graphic issues anymore.  I haven't installed or uninstalled anything besides the Security Update.

  • by Technoguy3,

    Technoguy3 Technoguy3 Sep 11, 2011 5:17 PM in response to JoshS182
    Level 1 (0 points)
    Sep 11, 2011 5:17 PM in response to JoshS182

    Had the issue again today. Same as the screenshots I posted earlier. I haven't yet installed the security update so we'll see if that resolves the issue. Again, this is a 27" Core i7 iMac with a 6970M 2GB.

  • by Brian Semotiuk,

    Brian Semotiuk Brian Semotiuk Sep 11, 2011 5:21 PM in response to AbeFroman77
    Level 1 (20 points)
    Sep 11, 2011 5:21 PM in response to AbeFroman77

    I looked in the security update package and I don't see anything related to video driver or any other change that would possibly fix this issue. It is an intermittent problem so probably just luck that it has not happened since.

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Sep 11, 2011 7:01 PM in response to Brian Semotiuk
    Level 1 (0 points)
    Sep 11, 2011 7:01 PM in response to Brian Semotiuk

    It wasn't an intermittent problem with me.  I was always able to prodcue it by playing HD vids on Youtube (using Google Chrome) or on Quicktime.  I know the Security Update doesn't say anything about the video issue, it shouldn't since it's a "Security" update.  But it wouldn't surprise me if Apple snuck in a fix with it because they don't want to acknowledge it.

  • by Brian Semotiuk,

    Brian Semotiuk Brian Semotiuk Sep 11, 2011 7:18 PM in response to AbeFroman77
    Level 1 (20 points)
    Sep 11, 2011 7:18 PM in response to AbeFroman77

    What I meant is I literally looked inside the security update package. All it is are some certificates and other files to do with recent fraudulent certificates.

     

    Following are the files it changes:

     

    /System/Library/Keychains/EVRoots.plist

    /System/Library/Keychains/SystemRootCertificates.keychain

    /System/Library/Keychains/SystemTrustSettings.plist

     

    There is nothing in this update that I see which would fix anything to do with video glitches.

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Sep 11, 2011 7:42 PM in response to Brian Semotiuk
    Level 1 (0 points)
    Sep 11, 2011 7:42 PM in response to Brian Semotiuk

    I don't know what fixed it then.  I've been randomly playing HD vids since yesterday and not a single issue.  I don't have sleep disabled either.

  • by Resta,

    Resta Resta Sep 12, 2011 12:00 AM in response to JoshS182
    Level 1 (0 points)
    Sep 12, 2011 12:00 AM in response to JoshS182

    Spec: iMac 27 i7 16gb 6970m 2gb

     

    After going back to Snow Leopard 10.6.8, I'm having NO problem at all.

  • by Simon 5000,

    Simon 5000 Simon 5000 Sep 12, 2011 12:10 AM in response to Resta
    Level 1 (0 points)
    Sep 12, 2011 12:10 AM in response to Resta

    I'm still getting this issue on the latest developer build of 10.7.2 so don't expect a fix in that! I'm on the 2GB card as well and really don't know what to do other then go back to Snow Leopard which I'm not willing to do. Am I within my rights to ask for a refund? Was thinking of making my own PC anyway.

  • by AbeFroman77,

    AbeFroman77 AbeFroman77 Sep 12, 2011 11:33 AM in response to JoshS182
    Level 1 (0 points)
    Sep 12, 2011 11:33 AM in response to JoshS182

    So, I finally got an update from Apple "Engineers" from Apple Tech Support handling my case:

     

    "I got a response from them today.  I just tried calling but got your voicemail.  It appears that you have 3rd party RAM added to your system.  This is likely the cause of your issues.  We would like to test with the Apple RAM only, and all 3rd party products taken out of the computer."

     

    Thing is this is the 2nd 2011 iMac.  The first one didn't have 3rd party ram installed.  This 2nd iMac had issues before I installed the ram.  Apple seems to want to put blame on 3rd party ram and apps.  The 1st iMac was tested without 3rd party anything.

  • by harryvoermans,

    harryvoermans harryvoermans Sep 12, 2011 11:47 AM in response to JoshS182
    Level 1 (0 points)
    Sep 12, 2011 11:47 AM in response to JoshS182

    That's a stupid answer of Apple, i have original Apple RAM, i have the same problems !!!

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