8 Replies Latest reply: Oct 13, 2011 8:14 PM by brad805
DavidMSimmons Level 1 (0 points)


My iphone 3gs will not turn off.


iPhone 3GS, iOS 4.3.3
  • Eric Ross Level 6 (11,665 points)

    Hold down the on/off and the howm buttons at the same time until you see the Apple logo.

  • DavidMSimmons Level 1 (0 points)

    I've tried that but it doesn't work.  I've held down the off button then pushed the home button but then the voice control comes up.

  • Eric Ross Level 6 (11,665 points)

    You need to hold both buttons down at the same time.

  • brad805 Level 5 (7,340 points)

    If you still have 1 year Warranty or AppleCare Coveage, take iPhone to Apple for Warranty fix.

     

    Sounds like your Power/Lock Button is Broken. Does your Mute/Vibrate Switch work? Do your Volume Buttons work? If they work, then sometimes a tempory fix for broken Power Button is to Squeeze/Pinch the corner Front Screen to the Back Case while pushing the Power Button. If all 3 button systems I just mentioned are broken, likely that Flex Cable #5 has come loose from the Logic Board, this is easy fix for Apple Genius. If the problem is just the Power Button then you most likely need to replace the Headphone Jack Cable #5 which includes the Power Button.

  • granitev Level 1 (0 points)

    I just had the same problem.  This tip fixed it.

     

    Thank you!!

  • cgoody Level 1 (0 points)

    Sorry for the dumb question as I'm new to all this, but how do I get Apple Genius in the UK to help fix the Flex Cable #5 problem (the phone is out of warranty) & how much would it cost..?

  • spencerat Level 1 (0 points)

    thank you i don't know how you know but those tips just saved my phone thanks soooooo much.

  • brad805 Level 5 (7,340 points)

    cgoody asked, "Sorry for the dumb question as I'm new to all this, but how do I get Apple Genius in the UK to help fix the Flex Cable #5 problem (the phone is out of warranty) & how much would it cost..?"

     

    At my Apple Store with appointment, and when asked, the Genius will reseat Flex Cable #5 Connector to the Logic Board for free. Cannot hurt to ask.