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Problems with Canon i-SENSYS MF8030Cn and OS x Lion

I have a Canon i-SENSYS MF8030Cn that ran perfectly before the OS x Lion upgrade. After the upgrade I have major issues with printing. The two errors I get is:



1) First I get a new pop-up telling me to verify the ID and Password.

2) OS x tells me that the printer has problems and that I should try and reconnect the printer to the power grid. And the printer just works fine, I tried it with a PC just berforhand.



Anyone else has this problem?



cheers

/Chris


Canon i-SENSYS MF8030Cn-OTHER, Mac OS X (10.7)

Posted on Jul 24, 2011 2:30 AM

Reply
79 replies

Jul 25, 2011 1:51 AM in response to ChrisMaximum

A couple of things to check.


Open Print & Fax, select the MF8030 and then open Options & Supplies. Under the Driver tab, ensure that Job Accounting is not enabled.


Also, open a document and select to print. Then change the menu to Special Features. Also ensure that Job Accounting is not enabled. If it is, press the Printer Info button. This should update the driver settings and if Job Accounting is not enabled on the MF then the Job Accounting button should be removed from the Special Features pane.

Jul 25, 2011 3:22 AM in response to ChrisMaximum

Everybody that upgraded to Lion has the same problem.


I contacted Canon in the Netherlands.They state that there just is no driver yet and that I should have checked that before upgrading to Lion. Starting today I should visit the Canon website often to look for a 10.7 driver.

Since this happened also with the upgrade to OS 10.6 my confidence in Canon is at its absolute low and this is surely the last Canon printer I ever bought.

Jul 25, 2011 3:55 AM in response to Wouterr

Contact Canon Netherlands again and suggest they look at Service Information F7-T01-V34-10134-01 released by Canon INC. This service information indicates that the UFR2 v2.03 driver has been tested with Lion and will function with some limitations, as shown below.


This driver can be used after confirming and understanding the limited functions listed below.


Limited functions and workarounds


Limit 1: Printing is not possible when registering a print queue using IPv6.

Workaround: Connect with Bonjour if registering with IPv6.

There is no workaround if the device is not supported by Bonjour.


Limit 2: The following functions cannot be used when printing from some Preview/TextEdit applications.

  • Retrieving Device Configuration Information
  • Job Accounting

Workaround: None


Limit 3: Printing is no longer possible after updating to OS X Lion from Mac OS X v10.6 Snow Leopard.

Workaround: Reinstall this driver and register the print queue again.


The driver version with official OS X Lion support is scheduled to be released between October and November 2011.

Jul 26, 2011 2:39 AM in response to uffez

If you are also getting the Confirm ID/Password pop up then select to print from Safari, rather than Preview or TextEdit as these apps are not compatible with the driver. With the print dialog open, change to the Special Features menu (you may need to press the Show Details button). Do you see a Job Accounting checkbox? If you do, then press the Printer Info button. This will open the Printer Information window and this will show if Job Accounting (aka Dept ID Management) is enabled. If there is no mention of Job Accounting, close the window and see if you can print from Safari without the Confirm ID window appearing.

Jul 26, 2011 2:55 AM in response to uffez

Hmm. When you said that you have the same problem I thought you meant the same problem as the OP with the Confirm ID window appearing.


So with this different error I think you have a problem with the UFR2 Backgrounder service. I then suggest the following steps to try.


1. Open System Preferences > Print & Fax, select the UFR2 print queue and press the - (minus) button to remove the queue. Exit from Print & Fax

2. Open Finder and navigate to HD > Library > Printers > Canon and trash the UFR2 folder

3. Still in Finder, navigate to HD > Library > LaunchAgents and trash the file"jp.co.canon.UFR2.BG.plist". Exit from Finder.

4. Open Activity Monitor and select the entry "UFRII Backgrounder" and then Force Quit. Exit from Activity Monitor.

5. Restart the Mac


Now install the v2.03 UFR2 driver again and see it that works.

Problems with Canon i-SENSYS MF8030Cn and OS x Lion

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