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Missing emails in Mail - Lion deleting them?

79716 Views 246 Replies Latest reply: Jul 25, 2013 10:10 PM by mattwong0502 RSS
  • solarup Calculating status...
    Currently Being Moderated
    Apr 4, 2012 10:30 PM (in response to Satolo)

    I am having the same problem, in mac mail on my Macbook pro, I have 6 email accts, and one of my accounts, all my emails in my inbox dissapear. I am using IMAP,and they do come back after a day or so, but it is very frustrating that the emails are disapearing. Come on APPLE, give us a fix.

    It is not happening on my iphone or ipad.


    I called my IMAP host, and they definitily said it was not them.


    Please help

  • christie ann Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 8, 2012 2:46 AM (in response to Adam McGechan)

    Yahoo-Apple problems: My sent emails from iphone are disappearing, from both the phone and yahoo on the web--they may be there once, then gone. They don't arrive at all in Mail on the macbook air. I'm not a tech expert... I've tried several things with the settings in Mail on the mac and iphone, including trying to add these servers on the iphone

    * Incoming Mail Server (POP3):

    Use SSL, port: 995

    * Outgoing Mail Server (SMTP):

    Use SSL, port: 465, use authentication.

    Only the smtp is verified on the iphone, and i'm still having the same problems. I don't know how to fix this and it's urgent as I am losing valuable info!! Has anyone figured out the yahoo-apple issue with mail? I haven't found much other than complaints in the Yahoo forum, and I would really appreciate some help

  • anbes Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 21, 2012 12:17 PM (in response to christie ann)

    Yahoo! is really problematic. Now, tks God, no more lost e-mails. It was solved I don`t know exactly when, but, many times the Yahoo! account came doubleded in iphone (I have to manually cancel one); some times the folders and messages of yahoo`s account desapear, and then comes again after sync... welll better this ways, but no completley solved

  • Csound1 Level 7 Level 7 (32,360 points)
    Currently Being Moderated
    Apr 21, 2012 5:06 PM (in response to Satolo)

    Satolo wrote:


    Same problem here!

    And as I'm using Outlook Mac 2011, no one can help.

    It is very frustating.

    What should I do? I need to work... please help me.

    You just replied to someone who has not been here since July 2011, I don't think you will get help much here now, why don't you start your own thread.

  • bjburch Calculating status...
    Currently Being Moderated
    May 14, 2012 8:40 AM (in response to Adam McGechan)

    This is happening to me as well.  I don't understand how his issue can be over 5 months old and still not solved.  I'm losing critical data.

  • anbes Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 15, 2012 12:53 PM (in response to Adam McGechan)

    Well well well. When apple crunshs someting we have to say, but when It doesn`t we also have to atribute the real facts to real guys.

    I received an email from Yahoo! exaplaining some "issues" with IMAP account. And they`ve created a new folder in my email, named as "synced messages" for some "missed" emails.. And, guess what....My lost emails were really there.. tks...

  • bjburch Level 1 Level 1 (0 points)
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    May 15, 2012 12:57 PM (in response to bjburch)

    Well, I'm not sure if this will solve the issue for others but I think I found *my* solution!


    This problem started occuring when I upgraded my laptop to Lion.  I use SpamSieve and once I manually upgraded it (after installing Lion), the issue disappeared.  I'm not sure if I'll ever get all the "lost" emails back but just upgrading seems to have fixed my issue.


    Hope that's helpful info for some others.

  • anthrocode Calculating status...
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    Jun 26, 2012 7:52 PM (in response to Adam McGechan)

    I too have had the problem off and on for nearly a year since upgrading to Lion. It is incredibly frustrating and I've created several solutions.


    As previous posts have noted, I first suspected this was a matter of indexing. I noticed that for awhile Apple Mail was having trouble properly storing andlocating mail. The probem seemed to arise with the introduction of iCloud which somehow created  duplicate accounts and folders for both .Mac and .Me email addresses as well as Gmail.


    My solution has been to periodically re-import all Apple Mail boxes from the library using the Import function. In general while this creates some duplication or unwanted emails, it does work to restore emails that were deleted, especialy draft emails that I had formulated. I also save important emails to Gmail which is much more reliable as a cloud based email client than iCloud.


    However more recently as more services migrate to the cloud I have learned about a more complex problem called "sync looping". In this issue, synchronizing between accounts if duplicated or redundtant can destroy your data. Soocial the online contact manager has a good article and "loop detector" which will help eliminate these problems. 


    Given the importance of resolving this for many of us who use Macs as tools of business, it would seem critical for Apple to step up to the plate and begint to respond to some of these questions.



    Apple Mail, Mac OS X (10.7.4)
  • Carolynelund Calculating status...
    Currently Being Moderated
    Jul 11, 2012 2:55 PM (in response to Adam McGechan)

    I am constantly missing emails in Mail for my yahoo and .me email addresses.  No problem with me email accounts hosted and accessed through GoDaddy.  The reason that I know they are missing?  Because they flash on the screen briefly then disappear forever.  I have even sent an email to my husband in the same room, it flashes up on his iPhone screen, then disappears.  Yesterday, a client emailed me from his pc saying that he had picked up my email on his iPhone and then it disappeared immediately before he could read and answer it.  This is crazy.  I can't just hope Apple Mail will work when it comes to business.  Note: I am using a 2008 MacBook with Lion.

  • jawkneemac Level 1 Level 1 (0 points)
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    Aug 17, 2012 9:47 AM (in response to Carolynelund)

    Likewise - I'm actually seeing emails on my Mac Air - then later they're gone.  The seem to all by on my Mac Mini - but that doesn't help me when I'm at work.  The Air's Mac Mail client is set to store local copies,  so even if it's later deleted from the ISP, it should be there.  Besides, none of my computers is set to delete emails.  Certainly not immediately. 


    This morning I saw a pop up for an email from a friend.  As I was getting ready for work, I glanced at the actual email.   Now:  it's gone.   It's not in a folder: the only rule in the Mac Mail client is the one Apple puts there.  It's no longer on my ISP - I can only hope that when I bumped the keyboard and the Mini woke up, it snagged the email.    But WHY is it deleteing it off the server.


    I'm getting VERY fed up with crap s/w from Apple and an apparent lack of interest on their part to fix the problems - this thread has been around for a while. 



  • Ernie Stamper Level 8 Level 8 (37,445 points)
    Currently Being Moderated
    Aug 17, 2012 9:58 AM (in response to jawkneemac)



    I never experience this problem, and typically the cause is using an account on more than one computer or device, some of which treat it as an IMAP account, while some as a POP account.


    Storing messages with an IMAP account locally, if you mean the setting in Mail Preferences/Accounts/Advanced for IMAP account, does not protect from another device removing it from the server.  With an IMAP account the Inbox resides on the server, and local copy caches will be updated immediately upon connecting to what remains on the server.


    Seeing the message briefly is completely consistent with the local copy first being seen, then having the cache corrected for the changes made on the server. 


    You should check every computer and device that accesses these accounts to see if any of them are mistakenly set up as Account Type POP.



  • jawkneemac Level 1 Level 1 (0 points)
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    Aug 17, 2012 10:14 AM (in response to Ernie Stamper)

    Ernie - yeah - that was my fear - that it would keep it locally until it's deleted from the ISP.   I *used* to have a POP setup on one machine (my old G5 - but with a two week delay before deleting, since my ISP did not allow me to keep unlimited messages.  However, they're all IMAP at this time - and I figured I'd deal with converting one to POP later. 


    Sounds like if I want permanent copies, I'll need to convert one or more to POP.





  • jawkneemac Level 1 Level 1 (0 points)
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    Aug 17, 2012 10:19 AM (in response to jawkneemac)

    One thing occurs to me.   The Mac Mini (new, Lion) is running a fairly generic Mail setup, IMAP, and is not set to delete, but some messages - including the message from my friend, are moved to folders.  That must be deleting the message off my ISP.



  • Ernie Stamper Level 8 Level 8 (37,445 points)
    Currently Being Moderated
    Aug 17, 2012 10:19 AM (in response to jawkneemac)

    If all devices are set up as IMAP, and none of them purposefully removes a message from the Inbox, then they will stay on the server -- subject to any policy of the provider, and some have rough 30 day limits on that.


    You Copy (NOT Move) message to a mailbox you create on one computer to be On My Mac, and accomplish the same thing.  Mixing use of an account as IMAP and POP is never a good idea.


    Btw, this behavior with an IMAP is the same on any computer, in any email app, and not peculiar to Mail.



  • Ernie Stamper Level 8 Level 8 (37,445 points)
    Currently Being Moderated
    Aug 17, 2012 10:21 AM (in response to jawkneemac)

    Moving a message from the Inbox to a folder is exactly the same as removing/deleting it from the server (remember the Inbox actually resides on the server) unless the folder is created to also be on the server.



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