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Missing emails in Mail - Lion deleting them?

79706 Views 246 Replies Latest reply: Jul 25, 2013 10:10 PM by mattwong0502 RSS
  • aretwo Calculating status...
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    Nov 22, 2011 12:48 PM (in response to paul bresciani)

    I do not use Time Machine and it turns out that my problem is not resolved. I've watched emails fail to arrive in my Inbox, then magically appear and then just as quickly disappear before my eyes while speaking to the Apple support person who sent them, only to watch them reappear later in our conversation. I set up a new user on my computer and experienced the same problem with the same IMAP account. Quiting out of Mail has no effect, nor does shutting down the iPhone.

     

    Next step is to borrow a computer and set up the email account there. If I have the same problem, I will contact GoDaddy, if not, I will look to Apple for a solution.

     

    I can find all missing emails in my phone and on GoDaddy's webmail. For this reason, I suspect the mail app to be the culpret. Time will tell.

  • sj0815 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 22, 2011 1:02 PM (in response to aretwo)

    I am also having problems with my Go Daddy and .mac accounts not receiving any emails. I have tried to delete them and reinstall them to no avail. Using Time machine does not work with mail. Hope this gets fixed soon.

  • Temby Calculating status...
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    Nov 27, 2011 4:35 AM (in response to aretwo)

    Aretwo,

     

    I'm having the exact same problem as you and others viewing this thread. 

     

    I moved up to a senior AppleCare representative last week, and after we couldn't figure it out, we did a Data Capture so that it could be submitted to an Apple Engineer for detailed analysis.  I haven't heard back yet, but when I do, I intend to post the results.

     

    I'm curious -- did you get a chance to try your e-mail account on another computer?  How did that work out?

  • aretwo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 27, 2011 11:02 AM (in response to Temby)

    I set up an identical mail account on a loaned computer running Snow Leopard (SL). The results were inconsistant. Day one, all emails appeared in  SL, none in Lion. I was sure the problem was with Lion. Day 2, no new email in either.  Then one appeared in Lion, then vanished, only to be replaced by all, which then vanished. Still nothing in SL. Interestingly, each day, all emails that had been missing the prior day appear on the following day.

     

    I had already deleted all preferences and reinstalled Mail on th eLion computer. The only remaining solution Apple could suggest was to reinstall Lion. Rather than do this, I called GoDaddy again. This time, they discovered an issue with my account being "out of sync". After the tech fixed the problem and I was able to see my emails, I kept him on the phone long enough for all of that day's messages to vanish again before my eyes. Then he performed a second, more comprehensive type of sync. That was yesterday afternoon and I am monitoring my account. So far, so good. All throughout, I had no trouble receiving mail on my iPhone, Gmail or webmail.

     

    I noted that the numbers reflecting the quantity of messages in my Inbox, and the number unread, were inconsistent from computer to computer and as compared with GoDaddy webmail. Also, I watched the activity window as I got new messages and noted that it got hung up in a folder I had created. I deleted the folder. This "hang up" only happened in SL and not Lion. I've been in slash and burn mode, trying to eliminate any file or folder that might be corrupt. I explained to the tech that if this last sync did not work, I would be moving my account from GoDaddy. We will see.

     

    You might try this temporary work around:  Since my email account in question was being routed to Gmail and looked good there, I created an Apple Mail account in Lion to capture emails from myname@Gmail.com account. Understand, the Gmail account setup in AppleMail did not in any way reference the GoDaddy account. Gmail was only acting as an intermediary POP3  account. I was able to successfully route mail from GoDaddy to Gmail into Apple Mail without issue, other than the fact that I have no control over how frequently Gmail checks the GoDaddy server.

     

    I spoke to 5 different Apple Senior techs. I hope this report is helpful in some way. I will post again if I start losing email, otherwise assume that my issue was with being out of sync at GoDaddy.

  • Ernie Stamper Level 8 Level 8 (37,445 points)
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    Nov 27, 2011 2:38 PM (in response to aretwo)

    Tonight or tomorrow I will try setting up an email account on GoDaddy.  I maintain a website on GoDaddy, and am eligible to create an email account.

     

    I know that GoDaddy was once problematic, even before Snow Leopard, but I thought having not heard about it lately that it had been fixed.

     

    Such inconsistent behavior certainly points to something unique about interfacing with GoDaddy, but the problem may be in Mail as well.

     

    My IMAP accounts, including some with Dreamhost for private Domains have worked OK.

     

    Ernie

  • Temby Level 1 Level 1 (0 points)
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    Nov 27, 2011 3:47 PM (in response to Ernie Stamper)

    This is great, guys!

     

    For what it's worth, I actually did a complete re-install of Lion, and still have the problem.  I tend to have it a little less frequent then you do, Aretwo, but I appreciate the continued dialog.

  • Ernie Stamper Level 8 Level 8 (37,445 points)
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    Nov 28, 2011 3:36 AM (in response to aretwo)

    Not sure how soon I can both set up a GoDaddy account, or more importantly generate a useful sample of activity.  In the meantime I remembered the source of similar issue from the past, concerning their implimentation of the IDLE Command.  See:

     

    https://discussions.apple.com/message/13386652#13386652

     

    https://discussions.apple.com/message/11652847#11652847

     

    Ernie

  • aretwo Level 1 Level 1 (0 points)
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    Dec 1, 2011 5:38 AM (in response to Ernie Stamper)

    It's been 4 days since my last post and all had been working well - until today. GoDaddy had "fixed" the synching problem and I unchecked the IDLE Command per Ernie's suggestion. I've received 8 emails this morning, visible everywhere but on Apple Mail. I will call GoDaddy one more time and then I'm done.

     

    Would anyone care to recommend an alternate host for my domain name? I do not maintain a website so the switch should be easy. I would just be moving my email account.

  • paul bresciani Calculating status...
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    Dec 1, 2011 5:48 AM (in response to aretwo)

    I don't know if it's GoDaddy that's the problem - these problems are happening to me on AOL using IMAP.

  • Temby Level 1 Level 1 (0 points)
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    Dec 1, 2011 5:50 AM (in response to aretwo)

    That's depressing.  Just 2 days ago I received a call from the Senior AppleCare advisor that was helping me with my case and he informed me that the engineering department had recommended that I contact Go Daddy about the issue, and that the problem would be an issue on the Go Daddy end. 

     

    In the meantime, I had installed Mozilla's Thunderbird on my machine as well, and it receives all e-mails just fine.  I asked the Senior AppleCare gentleman why it would be a Go Daddy issue if the account worked under Thunderbird on my machine, but he unfortunately did not have an answer. 

     

    I was planning on contacting Go Daddy until I saw your e-mail just now.  I may just switch to another e-mail program.  My gut still tells me it's an Apple Mail issue, but I'm very open to other's opinions on the matter.

     

    Thanks for the update!

  • ChavaO Calculating status...
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    Dec 1, 2011 5:54 AM (in response to aretwo)

    I am working with ixwebhosting with no further problems on this respect

  • Ernie Stamper Level 8 Level 8 (37,445 points)
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    Dec 1, 2011 7:10 AM (in response to Temby)

    The problem may well be limited to Apple Mail not meshing well with GoDaddy, but the problem clearly then results on the server side from what is being described for GoDaddy accounts.  The IDLE Command issue is one such function that requires back and forth communication with the server.  Thunderbird might do those kinds of things with slightly different command protocols.

     

    I will still try to devise a useful test with a GoDaddy account, but I have to review how to create the account -- I only maintain a website on GoDaddy, and not the full account, but I know the owner of the account does not use the email feature with it, so I am free to try something.

     

    Ernie

  • Temby Level 1 Level 1 (0 points)
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    Dec 1, 2011 7:17 AM (in response to Ernie Stamper)

    Thanks, Ernie -- I'll still call GoDaddy and see if I can't resolve this issue.  I'll also go through the rest of our company (we have about 70 people that use Apple Mail / Lion / GoDaddy / IMAP account setups), and see if anyone else has this issue.  I think I'm the only one with the problem, as no one else has brought it to my attention yet.

  • aretwo Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 1, 2011 7:20 AM (in response to Ernie Stamper)

    Ernie, Could I volunteer my domain to the cause? I believe that I am entitled to additional email addresses at my domain. If this is of interest, would you suggest how to best communicate offline?

     

    It should be noted that I have 2 domain names with GoDaddy. My primary domain is the one having the trouble. The other is used infrequently, had identical settings to the first (until I turned off IDLE) and has not had any difficulties. This point alone makes this entire situation bizarre.

  • Ernie Stamper Level 8 Level 8 (37,445 points)
    Currently Being Moderated
    Dec 1, 2011 7:31 AM (in response to aretwo)

    Thanks for this offer.  If you click on my name to the left, and look in the Bio line of the resulting Profile, you will find an email address for me.

     

    Please remind me in any email, or here, about the involvement of other computers or devices, and whether that is a difference between the utilization of the second account on the second domain?

     

    Ernie

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