OS X Lion freezes at login screen + App Store is slow

I installed OS X Lion in my Mac Book Pro (Mid 2010) and have two issues:


- Login screen freezes sometimes. "Colored rotating disc" appears, text cursor stops blinking and I can not do anything; I can not click anywere, I can not enter my user name/password... Only option is to hard-reboot the computer, which is not a pleasant thing to do.


- App Store is very slow. It takes about 30 seconds of "rotating colored disc thinking" every time a page has to be loaded!


I first installed OS X Lion via Mac App Store and login screen freezes happened about 50% or more of the times I turned on the computer! Also random freezes happened during computer work. Computer was almost unusable under these circumstances, so I reinstalled OS X Lion by doing a clean install (from DVD). After this clean install everithing seemed to run smoothly at first, but now login screen freezes happen again and Mac App Store is very slow as I explained.


I did not have any of these problems with Snow Leopard. I have checked permissions, and I have not installed too many apps yet.


Anybody with these same issues? Any idea of a solution? Somebody at Apple working to solve these problems?


Thanks!

MacBook Pro, Mac OS X (10.7)

Posted on Jul 25, 2011 3:47 AM

Reply
1,019 replies

Aug 30, 2011 12:08 PM in response to don_prassos

I found a permanent solution to be to disable (uncheck) the "Automatic graphics switching" in the "Energy Saver" section of System Preferences.


Prior to disabling AGS, my system would not turn on without a lockup and ever since doing that I have not gotten a single system freeze, lock up...nothing. From reading this it seems like this is not a solution for everyone but if you have not tried this yet I would definitely recommend it!

Aug 30, 2011 12:09 PM in response to laundry bleach

Everyone: if you see this problem wtih your mid-2010 Macbook pro, PLEASE call Apple Tech support. As others have stated, it's free as a new Lion user. Also, if your tier-1 rep cannot solve the problem (and they won't, since it's a problem with Lion and our mid-2010 Macbook Pro hardware), ask to speak to a senior-level technicians. The senior techs will give you their work contact info (e-mail and phone) and you can keep up with them.


If you can, please do the following before calling:


0. Record everything you do from this point on.

1. Test on a clean install of Lion.

2. Boot 5-10 times, record what happens (login freezing, etc.)

3. Repeat on Snow Leopard.


During the call, share this information. Also mention this thread and the many others. Usually the senior level techs will listen to you if they think you're relatively technically competent. Also, ask them to please test Lion on their own on a MID-2010 Macbook Pro (has to be that exact model) with AGS turned on, and ask them if they're able to repeat the issues. They got to have some laying around the office somewhere...


I've done all of these things, and I'm confident that we have 1 senior tech in our camp. Unfortunately, I think it'll take more to escallate the issue. The sooner we all do this the sooner Apple's engineers will get to solving this serious problem.

Sep 1, 2011 9:43 AM in response to mikeev

I had a call with a German senior tech yesterday.

He confirmed that this is a forum from users for users. They only provide the platform, but the forum is not getting monitored by tech specialists.

I did a clean install and forwarded some crash logs, which he put together in a case and forwarded it to the developers. I think it would be a good idea if some more technically experienced users would call the above mentioned hotline of your country to get some more attention on this problem.


The senior tech mentioned that he has no problem with his own Mid 2010 MBP and Lion. Maybe it would be a good idea to share the hardwareconfig of the systems which have a problem, as it seems to be a problem of some HW configurations only.


Mine is a MBP Mid 2010

2,66GHz IntelCore i7

NVIDIA GeForce GT 330M 512 MB

8GB RAM

Sep 1, 2011 11:30 PM in response to jmacbookpro

Mac freezing, on the latest OS X?? this is bull ****.. Also slow response on sensing cursor location. I'm having to click twice on hyperlinks. I'm finding myself using Windows 7 which i have installed on Boot Camp and this is shameful. Don't get me wrong, windows 7 runs perfectly on my Imac but its a shame its running better on an imac than the supposedly notorious OS Lion.

Sep 4, 2011 8:50 AM in response to Beneyenet

I relatively new to my MBPro and up until now have loved every bit of being converted to the world of 'Mac'

despite the cost being high. You get what you pay for as my Ma used to say!


I've now had this problem on my Sept 2010 15" MBPro having just upgraded to Lion.


I'm not really technical enough to understand clean installs and but I have disabled the AGS in hope.

I just upgraded Lion from the Apps Store and followed my orders from Apple.


You know sad thing is that everyone has always said to me.."When to get a Mac.. it just works"


I can't believe there are over 10 pages of this tail of woe..


No come on Apple.. I'm in love with my little 15" baby.. Help me to love you even more too !!!


PLEASE COOK UP A PATCH !


😟

Sep 4, 2011 9:50 PM in response to dev j

I switched back to Snow Leopard two weeks ago. The fact of the matter is, when you boot up a PC and cannot get past the login screen because the OS is freezing/locking up, and when it does load up it's completely unusable, it's a piece of trash. I loved Lion and all it's new features but it's worthless until Apple can figure out what is causing this awful problem. Until then, this OS that I purchased will not be touching anymore of my MacBook Pro.


15" MacBook Pro Mid 2010

Core i5 2.4GHZ

4GB of Ram.

Sep 7, 2011 12:47 AM in response to jmacbookpro

I am absolutley having the same problem. Approx. 1 out of 3 startups... rotating colored ball... all I can do it restart and login IMMEDIATELTY or the same problem occurs again.


UUUUUUUUUGGGGGGGHHHHHHH.



Processor 2.66 GHz Intel Core i7

Memory 4 GB 1067 MHz DDR3

Software Mac OS X Lion 10.7.1 (11B26)

15-inch (1440 x 900) MacBookPro

NVIDIA GeForce GT 330M 512 MB graphics

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

OS X Lion freezes at login screen + App Store is slow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.