jmacbookpro

Q: OS X Lion freezes at login screen + App Store is slow

I installed OS X Lion in my Mac Book Pro (Mid 2010) and have two issues:

 

- Login screen freezes sometimes. "Colored rotating disc" appears, text cursor stops blinking and I can not do anything; I can not click anywere, I can not enter my user name/password... Only option is to hard-reboot the computer, which is not a pleasant thing to do.

 

- App Store is very slow. It takes about 30 seconds of "rotating colored disc thinking" every time a page has to be loaded!

 

I first installed OS X Lion via Mac App Store and login screen freezes happened about 50% or more of the times I turned on the computer! Also random freezes happened during computer work. Computer was almost unusable under these circumstances, so I reinstalled OS X Lion by doing a clean install (from DVD). After this clean install everithing seemed to run smoothly at first, but now login screen freezes happen again and Mac App Store is very slow as I explained.

 

I did not have any of these problems with Snow Leopard. I have checked permissions, and I have not installed too many apps yet.

 

Anybody with these same issues? Any idea of a solution? Somebody at Apple working to solve these problems?

 

Thanks!

MacBook Pro, Mac OS X (10.7)

Posted on Jul 25, 2011 3:47 AM

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Q: OS X Lion freezes at login screen + App Store is slow

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  • by Cimrhanzel,

    Cimrhanzel Cimrhanzel Aug 26, 2011 2:00 PM in response to Andrés
    Level 1 (0 points)
    Aug 26, 2011 2:00 PM in response to Andrés

    That was the "fix" I posted also.  The strange part is it has not done it since the Lion update.  Citrix is still unusable so until that is fix, Lion is still an unusable OS

  • by Lord2013,

    Lord2013 Lord2013 Aug 27, 2011 10:41 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 27, 2011 10:41 AM in response to jmacbookpro

    Same problem here on a 2011 MBP i7. Hangs on 1 out of 3 boots, especially after I had ran Win7 native (Bootcamp). Somtimes spinning wheel sometimes grey screen and sometimes the mac crash message in many languages...

    At the beginning I had the effect that the system hung during normal operation, too. Maybe this was the spotlight indexing. This has not happened sice that.

    I have alredy done a clean install which did not solve the issue either. Pluged in USB devices seem to make the MBP freeze more often. Hope there is a fix soon! I'm pretty sure my Hardware is OK - no problems in Win and no problems before Upgrade to Lion. But maybe three mainboard changes would help ;-)

  • by andi_nyc,

    andi_nyc andi_nyc Aug 27, 2011 11:35 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 27, 2011 11:35 AM in response to jmacbookpro

    Then only solution that worked for me was to erase my snow leopard install, perform a clean lion install, and migrate my data over from a backup disk.

     

    No more crashes since (before that a crash every few minutes....)

     

    Good luck!

  • by don_prassos,

    don_prassos don_prassos Aug 27, 2011 1:39 PM in response to jmacbookpro
    Level 1 (0 points)
    Aug 27, 2011 1:39 PM in response to jmacbookpro

    The olny "solution" i found is to put to sleep and not to shut down!

  • by andi_nyc,

    andi_nyc andi_nyc Aug 28, 2011 12:41 PM in response to andi_nyc
    Level 1 (0 points)
    Aug 28, 2011 12:41 PM in response to andi_nyc

    Unfortunately my MacBook Pro started crashing again...so I decided to revert back to Snow Leopard.

     

    APPLE! YOU HAVE TO FIX THIS!

     

    So far, upgrading to Lion feels like the worst Windows upgrade experience I have ever had...not what I expect from Apple.

     

    I will stay on Snow Leopard until at least 1 or 2 updates for Lion have been released...

  • by Aleianto,

    Aleianto Aleianto Aug 29, 2011 3:05 PM in response to Professionally amateur
    Level 1 (0 points)
    Aug 29, 2011 3:05 PM in response to Professionally amateur

    Exact same thing with me, too: Three logic boards, two hard drives, and three memory swaps later, and still had the same problems. Rolled back to Snow Leopard and haven't had a lick of trouble since.

  • by Orso,

    Orso Orso Aug 30, 2011 1:33 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 30, 2011 1:33 AM in response to jmacbookpro

    Ok, so far nothing worked out, or at least by empiric try outs it seems that deflagging at shutdown the option to re-open windows at start-up has reduced crashed to a minimum...

     

    I wonder if it is sheer luck or something related to the problem, the only certain thing remains that we have topped 9 pages and no answer is coming to our problems... quite unnerving, I cannot roll back to SL without a big pain in the *** with software/backups and so on.

     

    I feel a bit left alone by Apple on this... I would even be glad to see a "yes we know and we are working on it" rather than the actual "      "

     

    We will see... hopefully sooner or later by fixing something totally unrelated they will solve our problem too... at least often works like that even if it feels too much Windows style for my taste...

  • by apostolosfromorestiada,

    apostolosfromorestiada apostolosfromorestiada Aug 30, 2011 2:07 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 30, 2011 2:07 AM in response to jmacbookpro

    The same thing happens to my macbook pro... I new to apple products and this issue is very dissapointing. I never had such an issue with my linux boxes.

     

    Where is apple support?

  • by hdsmitty,

    hdsmitty hdsmitty Aug 30, 2011 6:45 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 30, 2011 6:45 AM in response to jmacbookpro

    I have a mid-year 2009 MBP. I spent an hour on the phone with a technichian last week.  We installed clean, redid permissions, indexed the HD and more.... The problem seemed to be fixed while on the phone but within 6 boots returned. I discussed the # of postings here and asked whether apple was going to address this in a bigger way. Unfortunately, they are still under the impression that each of us are experiencing this due to unique situations that need to be solved. He actually told me that there probably existed a problem before I installed Lion. My system has always been stable until Lion. Now other than this boot up issue, I regularly crash several programs and everything runs slower. I'm incredibly disappointed that we are almost 2 months in on this release and there has been no fix and no acknowledgement of the problem. I have 3 other laptops in the household and will definitely not upgrade until they issue a fix and claim responsibility. This whole situation sadly reminds me of my Windows experience. Please Apple step up or start loosing many solid converts.

  • by andi_nyc,

    andi_nyc andi_nyc Aug 30, 2011 7:22 AM in response to hdsmitty
    Level 1 (0 points)
    Aug 30, 2011 7:22 AM in response to hdsmitty

    I can happily report that with the old Snow Leopard backup restored, my Macbook Pro (mid 2010) has been running as stable as always...no issues, no more sudden crashes.

    APPLE, THIS IS NOT A PRE-EXISTING CONDITION!

     

    hdsmitty: I fully agree that this is just like the worst Windows upgrade experience ever (Windows 98 anyone?).

     

    Cheers

     

      Andreas

  • by Lord2013,

    Lord2013 Lord2013 Aug 30, 2011 7:28 AM in response to hdsmitty
    Level 1 (0 points)
    Aug 30, 2011 7:28 AM in response to hdsmitty

    Dear Apple support,

     

    I can not believe that 10 pages full of comments can not convince you that there is a problem with your new OS (like hdsmitty posted). I must admit that I'm a fan of your products, but the last Lion OS just makes me feel like the times I was a interested PC/Windows user ...

    ... the system hangs and is not stable at all! Grey Screens after booting . Sometimes the Logon Screen hangs.

    Sometimes the multi Language crash Screen comes up. I already sent some crash logs ...


    All solution in this post just helped for in best case a few reebots. Please fix this!


    I think I'm capable of using my MBP in a proper way. I have a degree in computer science and resinstalled the whole system from a Lion DVD (not upgrading from Snow Leopard). I did not restore anything except my Documents from an external USB drive. So no TimeMachine Backup or anything! I exchanged the RAM and the HDD! The system is running perfectly when reebooting into Windows (BootCamp).

    Even Playing 3D Games on this Hardware has not leaded to a single crash in the last 3 month!

     

    So I would be very interested in a idea what might be the issue from your point of view. At least a sign that there is somebody taking care about this issue within apple would help ...

     

    thx in advance

  • by elvin09,

    elvin09 elvin09 Aug 30, 2011 7:51 AM in response to Lord2013
    Level 1 (0 points)
    Aug 30, 2011 7:51 AM in response to Lord2013

    This is INSANE! I can not turn off my MAC, because everytime I started it, it CRASHES at the login screen!!!!!

     

    LION needs updates fast!

  • by laundry bleach,

    laundry bleach laundry bleach Aug 30, 2011 11:35 AM in response to Lord2013
    Level 5 (6,982 points)
    Safari
    Aug 30, 2011 11:35 AM in response to Lord2013

    You do realize, don't you, that Apple won't respond here and most likely will not read this? Lion comes with 90 days of phone support from Apple. Call them and let them help you out using the appropriate phone number on this page.

     

    Best of luck.

  • by andi_nyc,

    andi_nyc andi_nyc Aug 30, 2011 11:53 AM in response to laundry bleach
    Level 1 (0 points)
    Aug 30, 2011 11:53 AM in response to laundry bleach

    Yes, I do know that Apple has a support function. I am fairly certain that all of us do.

    In fact, I was on the phone with Apple last week with a very nice and helpful technician. The problem: he could not explain the issue either and so we tried a few things which didn't help. Ultimately, I was advised in the end that a clean Lion install might help - which I performed a few days ago. However, the system keeps crashing...

     

    I disagree with your statement though, that Apple won't read this. I assume that they are a customer-oriented organization which tracks traffic in their support forums. High-volume discussions should trigger some level of attention.

  • by laundry bleach,

    laundry bleach laundry bleach Aug 30, 2011 12:00 PM in response to andi_nyc
    Level 5 (6,982 points)
    Safari
    Aug 30, 2011 12:00 PM in response to andi_nyc

    I didn't say they won't read it, only that they likely will not. If your issue was not resolved you need to continue to work with tech support. They don't give up. They may need to contact an engineering department and get back to you but I've never had an Apple phone tech tell me "Well it's just not going to work."

     

    Not everyone knows that the purchase of Lion gets you 90 days of phone support for free. I'm glad you do. Clearly it has done you some good. Keep after it and let us know how it turns out.

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