jmacbookpro
Level 1 (5 points)

Q: OS X Lion freezes at login screen + App Store is slow

I installed OS X Lion in my Mac Book Pro (Mid 2010) and have two issues:

 

- Login screen freezes sometimes. "Colored rotating disc" appears, text cursor stops blinking and I can not do anything; I can not click anywere, I can not enter my user name/password... Only option is to hard-reboot the computer, which is not a pleasant thing to do.

 

- App Store is very slow. It takes about 30 seconds of "rotating colored disc thinking" every time a page has to be loaded!

 

I first installed OS X Lion via Mac App Store and login screen freezes happened about 50% or more of the times I turned on the computer! Also random freezes happened during computer work. Computer was almost unusable under these circumstances, so I reinstalled OS X Lion by doing a clean install (from DVD). After this clean install everithing seemed to run smoothly at first, but now login screen freezes happen again and Mac App Store is very slow as I explained.

 

I did not have any of these problems with Snow Leopard. I have checked permissions, and I have not installed too many apps yet.

 

Anybody with these same issues? Any idea of a solution? Somebody at Apple working to solve these problems?

 

Thanks!

MacBook Pro, Mac OS X (10.7)

Posted on Jul 25, 2011 3:47 AM

by jmacbookpro,Solvedanswer
jmacbookpro jmacbookpro
Level 1 (5 points)
A:

To everyone's interest: my MacBook Pro logic board was finally replaced two days ago, and the problem was still there . So I have been back to the Genius Bar today (again...) with my repaired-but-not-properly-working Mac. Just while the technician was working with my computer, they have received a notification about a new quality program for this same issue.

 

Those waiting for a software fix, then, wait no more, or wait forever, as it seems that Apple has found something wrong with at least some mid-2010 Logic Boards. It was not Lion's fault, after all...

 

So, if you have a Mid-2010 MacBook Pro 15'' which experiences a spinning-ball freeze at login with OS X Lion, check Apple's support page, as they should post news quite soon. You will probably have to take your computer to an Apple Store; then, if your computer's serial number corresponds to an affected machine, Apple will change your Logic Board for a new revised one (free of charge, even if the computer is out of warranty).

Posted on Oct 27, 2011 11:03 AM

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Q: OS X Lion freezes at login screen + App Store is slow

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  • by gatorsm,

    gatorsm gatorsm Jan 3, 2012 9:22 PM in response to fortegas
    Level 1 (0 points)
    Jan 3, 2012 9:22 PM in response to fortegas

    Where you still under warranty when they changed the logic board?

  • by fortegas,

    fortegas fortegas Jan 3, 2012 9:26 PM in response to fortegas
    Level 1 (0 points)
    Jan 3, 2012 9:26 PM in response to fortegas

    Terry Mahoney: I am sure that the problem is Lion but if Apple think that the solution is to change logic board for a Macbook Pro of middle 2010, i think that they should answer the same for all macbooks supported by Lion with this same problem or find a solution in Lion update. This thread is very long and many people has this same problem with the login.

  • by fortegas,

    fortegas fortegas Jan 3, 2012 9:32 PM in response to gatorsm
    Level 1 (0 points)
    Jan 3, 2012 9:32 PM in response to gatorsm

    The laptop had more than one year and i showed this to the Apple Genious http://support.apple.com/kb/TS4088

  • by gatorsm,

    gatorsm gatorsm Jan 3, 2012 9:34 PM in response to fortegas
    Level 1 (0 points)
    Jan 3, 2012 9:34 PM in response to fortegas

    You showed them that TS article for the beach ball that is caused by the auto graphic switching??

  • by fortegas,

    fortegas fortegas Jan 3, 2012 9:39 PM in response to gatorsm
    Level 1 (0 points)
    Jan 3, 2012 9:39 PM in response to gatorsm

    Yes, because my laptop freeze displaying video on the built-in display. I showed the beach ball on login too. And i insist in this paragraph "Apple will service affected 15-inch MacBook Pro computers free of charge until two years from date of purchase"

    I am not sure that this TS is exactcly the same problem but this chage of logic board solved me problem with the login freeze.

  • by Terry Mahoney,

    Terry Mahoney Terry Mahoney Jan 3, 2012 9:40 PM in response to fortegas
    Level 1 (35 points)
    Jan 3, 2012 9:40 PM in response to fortegas

    Fortegas: I definitely agree with you. This is a Lion software problem (a bug) - not a hardware problem. The evidence is clear - there is no problem when running Snow Leopard 10.6.8, but there is a problem (actually more than one) when running Lion 10.7.2.

     

    And yes - we need to let Apple know, one way or the other. If your Mac is still under AppleCare you should take that route. Otherwise you can send a System Report to Apple, after a crash or freeze and a Restart. You can use

     

      Apple Menu > About This Mac > More Info > [Send Report to Apple]

  • by gatorsm,

    gatorsm gatorsm Jan 3, 2012 9:52 PM in response to Terry Mahoney
    Level 1 (0 points)
    Jan 3, 2012 9:52 PM in response to Terry Mahoney

    I agree that it is a software problem but if apple is not going to acknowledge it is, but is willing to replace the motherboard and it fixes it, then I will take that route.  I then have 90 days to have the issue happen or not, that way I can go back without having to deal with lets try this and that.

  • by Terry Mahoney,

    Terry Mahoney Terry Mahoney Jan 3, 2012 9:54 PM in response to fortegas
    Level 1 (35 points)
    Jan 3, 2012 9:54 PM in response to fortegas

    Fortegas: AppleCertified Technicians told me that the TS4088 bulletin did not cover my own "Login freeze and Spinning Beach Ball of Death" problem - because my MBP6,2 did not have the video problem described by the TS4088. They offered to replace the logic board but only if I paid for it.

     

    So I found my own "software fix" and posted it on this discussion thread.

  • by gatorsm,

    gatorsm gatorsm Jan 3, 2012 9:58 PM in response to Terry Mahoney
    Level 1 (0 points)
    Jan 3, 2012 9:58 PM in response to Terry Mahoney

    Unfortunately, that document is vague and can be left to interpretation.  It can be argued either way, but because we have a legitimate issue, we fall in the "customer is right" side.

  • by fortegas,

    fortegas fortegas Jan 3, 2012 10:11 PM in response to jmacbookpro
    Level 1 (0 points)
    Jan 3, 2012 10:11 PM in response to jmacbookpro

    I bought a MacbookPro for not having this kind of problems and i think that if the TS said "Video Freeze" is the same that "Login freeze and Spinning Beach Ball of Death".

    I turned on my laptop and go for a cofee and then i couldn't use my laptop because it was freeze.

    My Laptop is the same commented in the TS.

    I installed the video update commented in the TS and this not solve the problem.

    I tested with all kind of cleans of cache, reset the pram, all test that apple do.

    I think that you should talk with another Genious to solve the probrem because the problem persist and if you resinstall Lion should go again to do this kind of things to "solve" the problem. I think that it is an Apple problem not a user problem.

    Sorry for my English :-)

  • by Terry Mahoney,

    Terry Mahoney Terry Mahoney Jan 3, 2012 10:27 PM in response to fortegas
    Level 1 (35 points)
    Jan 3, 2012 10:27 PM in response to fortegas

    Fortegas: Thanks for the encouragement. My solution is temporary (I admit) and, if Apple does not produce an official "fix" by May-June 2012 then I will try again to have the logic-board replaced - or pay for it myself if necessary (cost estimated at around $350). If the problem persists after replacing the logic board, I will have another 90 days to try to squeeze a hardware solution out of it.

     

    For a few other people on this discussion-thread, the logic-board replacement has not fixed the problem. So I am not in a hurry to chase the hardware solution.

  • by gatorsm,

    gatorsm gatorsm Jan 3, 2012 10:31 PM in response to Terry Mahoney
    Level 1 (0 points)
    Jan 3, 2012 10:31 PM in response to Terry Mahoney

    For some it has fixed the issue, I got a hard quote of 310 at the Apple store. 

  • by Alen Salamun,

    Alen Salamun Alen Salamun Jan 4, 2012 3:31 AM in response to jmacbookpro
    Level 1 (10 points)
    Jan 4, 2012 3:31 AM in response to jmacbookpro

    Just to confirm you guys, this is NOT HW related I have same issue on original Mac Pro (2006). There is no secondary GPU in my Mac Pro. I only have GT8800 and newer ever had any issues before upgrading to 10.7.

     

    But I have found out, that disconnecting the DVI monitor cable and reconnecting it does indeed unfreeze the login screen (sometimes I have to do it couple of times).

     

    So this is in no way MacBook only issue!

  • by ZulfromPenang,

    ZulfromPenang ZulfromPenang Jan 4, 2012 4:37 AM in response to Alen Salamun
    Level 1 (0 points)
    Jan 4, 2012 4:37 AM in response to Alen Salamun

    I concur with Alen Salamun that this is not a MacBook only issue. I am using iMac and have the same problem

  • by Terry Mahoney,

    Terry Mahoney Terry Mahoney Jan 4, 2012 10:01 AM in response to Alen Salamun
    Level 1 (35 points)
    Jan 4, 2012 10:01 AM in response to Alen Salamun

    Alen and Zul: yes - IMO, it's not usually Hardware - although it can be, occasionally. I suspect there's a common cause for all these weird "Lion" problems. My theory is that it's a problem with interrupt-handling in Mac OS X's kernel. Probably due to porting non-hardware-interrupt-driven, IOS behaviors into hardware-interrupt-driven Mac OS X.

     

    I'd bet that once Apple's system programmers straighten this out, the current round of bugs will disappear.

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