jmacbookpro

Q: OS X Lion freezes at login screen + App Store is slow

I installed OS X Lion in my Mac Book Pro (Mid 2010) and have two issues:

 

- Login screen freezes sometimes. "Colored rotating disc" appears, text cursor stops blinking and I can not do anything; I can not click anywere, I can not enter my user name/password... Only option is to hard-reboot the computer, which is not a pleasant thing to do.

 

- App Store is very slow. It takes about 30 seconds of "rotating colored disc thinking" every time a page has to be loaded!

 

I first installed OS X Lion via Mac App Store and login screen freezes happened about 50% or more of the times I turned on the computer! Also random freezes happened during computer work. Computer was almost unusable under these circumstances, so I reinstalled OS X Lion by doing a clean install (from DVD). After this clean install everithing seemed to run smoothly at first, but now login screen freezes happen again and Mac App Store is very slow as I explained.

 

I did not have any of these problems with Snow Leopard. I have checked permissions, and I have not installed too many apps yet.

 

Anybody with these same issues? Any idea of a solution? Somebody at Apple working to solve these problems?

 

Thanks!

MacBook Pro, Mac OS X (10.7)

Posted on Jul 25, 2011 3:47 AM

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Q: OS X Lion freezes at login screen + App Store is slow

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  • by mikeev,

    mikeev mikeev Aug 19, 2011 8:05 AM in response to xrayfromedmonton
    Level 1 (9 points)
    iPhone
    Aug 19, 2011 8:05 AM in response to xrayfromedmonton

    Aha. Well now it makes more sense- I was puzzled as to why you would be fine with 10.7.1 and the rest of us aren't . I actually got in touch with a very good Sr. Support Rep at Apple and I've been working with him over the past couple days to get a better picture of the problem. I ran through about 20 consecutive boots or so and discovered a pattern where you will only get the lock-up/beachball after a previous *successful* (non-crashed/clean boot) session, which explains why you sometimes won't see it and are able to log-in normally.

     

    The problem though is his engineers that he has direct contact with blamed the hardware. We both agreed that it can't be the hardware if *all of us* are having this problem with the mid-2010 Macbook Pros. So last night we left off with him planning on tracking down a mid-2010 Macbook Pro so that he can produce it internally. Internal support staff has wayyy more credibility than us on the forums. Hopefully he'll be able to find one and reproduce the issue.

     

    Another glimmer of hope: he did mention that there is a *known* issue of getting a black and unresponsive screen after waking from sleep- hopefully it's related (power saving) and they kill two birds with one stone.

     

    I'll keep you guys posted if/when I hear anything else.

  • by Lincoln Adams,

    Lincoln Adams Lincoln Adams Aug 19, 2011 7:13 PM in response to misterboulder
    Level 1 (0 points)
    Aug 19, 2011 7:13 PM in response to misterboulder

    I just gave this a try myself, but after a couple of reboots the freezes continued.  Are you sure this wasn't just a random thing?

     

    As it stands, only disabling AGS or using automatic logins seems to be the most effective workarounds.

  • by Z!s!s,

    Z!s!s Z!s!s Aug 20, 2011 5:33 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 20, 2011 5:33 AM in response to jmacbookpro

    I have the same issue. I have tried everything from the simple "restore from a time machine back up" to an install from snow leopard. I have a MacBook Pro 6,2 (Mid 2010) and as I can see it's common to mid 2010 macbooks.

    I found a solution for this problem but it's not the proper one. I just turned off the automatic login. (System Preferences -> Login Options -> select "off" from the "Automatic Login" field)

    I assume this is a software related problem...

  • by Z!s!s,

    Z!s!s Z!s!s Aug 20, 2011 5:51 AM in response to Z!s!s
    Level 1 (0 points)
    Aug 20, 2011 5:51 AM in response to Z!s!s

    the correct path is System Preferences -> Login Options -> select your account name from the "Automatic Login" field.

  • by TotalRicall,

    TotalRicall TotalRicall Aug 20, 2011 9:20 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 20, 2011 9:20 AM in response to jmacbookpro

    One more right here! I have the Mid 2010 MBP and I'm also experiencing the same problem. It's just so frustrating everytime I switch it on then the color wheel goes spinning forever. Help us all, Apple!

  • by Lincoln Adams,

    Lincoln Adams Lincoln Adams Aug 20, 2011 9:36 AM in response to TotalRicall
    Level 1 (0 points)
    Aug 20, 2011 9:36 AM in response to TotalRicall

    For those who have the mid-2010 MBP, what type of hard drives do you have?  I'm wondering if that's the common denominator specific to us who have this MBP model.

  • by Flakbait88,

    Flakbait88 Flakbait88 Aug 20, 2011 10:42 AM in response to Lincoln Adams
    Level 1 (0 points)
    Aug 20, 2011 10:42 AM in response to Lincoln Adams

    I'm in the same boat - but can confirm it's not hard drive related - I have tried with my stock 500 gig apple drive as well as a seagate - both have the same problem.  Would really like Apple to fix such a huge problem - as an IT professional it pains me to keep automatic login enabled.  So **** insecure!

     

    Everything worked fine in the last beta build - only in the GM and release did this start happening.

  • by macuseroftheuk,

    macuseroftheuk macuseroftheuk Aug 21, 2011 9:05 AM in response to Flakbait88
    Level 1 (0 points)
    Aug 21, 2011 9:05 AM in response to Flakbait88

    This isn't limited to MBP's but also occurs on iMac - or it does mine!

  • by Sky Andrew,

    Sky Andrew Sky Andrew Aug 21, 2011 9:24 AM in response to Sky Andrew
    Level 1 (0 points)
    Aug 21, 2011 9:24 AM in response to Sky Andrew

    I'm replying my own post just to inform that I have re-enable the AGS and still have no freezes.

     

    So, FOR ME (maybe it was luck, maybe it makes sense), the way to solve the problem was:

     

    1 - Disable AGS while I was having those freezes in Lion

    2 - Install Lion from the scratch (Clean Install, formatting hard disk, no updates)

    3 - Install everything I need

    4 - Re-enable AGS (but I have to say I did it after some time (two or three weeks of use).

     

    Now my MBP works good. No freezes at all, EXCEPT in the App Store, that still is slow as **** and sometimes I have to force it to quit.

     

    I don't have automatic login, and don't have any problems returning from screen saver or sleep (occasions where it used to freeze).

     

    I hope other people also have the same 'luck'.

  • by Flakbait88,

    Flakbait88 Flakbait88 Aug 21, 2011 9:30 AM in response to Sky Andrew
    Level 1 (0 points)
    Aug 21, 2011 9:30 AM in response to Sky Andrew

    That's not a fix though.  This is something apple needs to address.  The consumer shouldn't have to jump through hoops to fix this.  Customers shouldn't have to disable/reenable graphics switching because Apple's OS isn't working properly with their own hardware.  It's unacceptable.

  • by Sky Andrew,

    Sky Andrew Sky Andrew Aug 21, 2011 9:35 AM in response to Flakbait88
    Level 1 (0 points)
    Aug 21, 2011 9:35 AM in response to Flakbait88

    Totally agree. Especially because the average apple user doesn't even know what is to 'format' a computer.

  • by Branchout,

    Branchout Branchout Aug 21, 2011 11:41 AM in response to jmacbookpro
    Level 1 (0 points)
    Aug 21, 2011 11:41 AM in response to jmacbookpro

    Purchased iMac i7 3 weeks ago. Lion OS X installed.  No issues connecting via bluetooth. As most members I too have a password protected login.  After 3 weeks I went to bed last night placing iMac on sleep mode.  Woke up this morning & it was froze with Chrome opened.  Tried restarting 10 times and turning on/off mouse and keyboard.  Some instances it froze on spinning wheel other times it opens to login screen but no way for me to select and enter my password.  I even connected another wireless mouse/USB drive and will not read it either. I am dead in the water with several video projects to edit.

    I would love to click the AGS but cannot reach the system preferences!

    Apple do your thing and kindly fix this before my business goes in the toilet. Thx

  • by mikeev,

    mikeev mikeev Aug 21, 2011 11:51 AM in response to Branchout
    Level 1 (9 points)
    iPhone
    Aug 21, 2011 11:51 AM in response to Branchout

    Any problem related to an iMac or Mac Pro (Desktop) is NOT related to the problem we Macbook Pro Mid-2010 users are having. There is no automatic graphics switching in Desktop systems because there is only one GPU in those systems.

  • by xrayfromedmonton,

    xrayfromedmonton xrayfromedmonton Aug 21, 2011 12:49 PM in response to Branchout
    Level 1 (0 points)
    Aug 21, 2011 12:49 PM in response to Branchout

    This sounds more like a hard drive crash than anything else.  I hope you made a ecent backup of your data. Your iMac is only three weeks old and on full warranty.  Just call in or make an appointment at the Genius Bar at the Apple store and they will replace your hard drive for free. 

  • by Branchout,

    Branchout Branchout Aug 21, 2011 1:01 PM in response to xrayfromedmonton
    Level 1 (0 points)
    Aug 21, 2011 1:01 PM in response to xrayfromedmonton

    Yea, I have 6TB hardrive that backs up daily but my 27" is a beast & the closest genius bar to me os 2 hours away.  I was able to get a USB mouse connected and login as Admin but every system preference utility I select just has a spinning color wheel and will not load.  I know its under warranty but was hoping for a fix instead of reboot or hauling all the way to closest bar. Worst comes to worst that's where I'll end up, thanks!

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