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jmacbookpro Level 1 Level 1

I installed OS X Lion in my Mac Book Pro (Mid 2010) and have two issues:

 

- Login screen freezes sometimes. "Colored rotating disc" appears, text cursor stops blinking and I can not do anything; I can not click anywere, I can not enter my user name/password... Only option is to hard-reboot the computer, which is not a pleasant thing to do.

 

- App Store is very slow. It takes about 30 seconds of "rotating colored disc thinking" every time a page has to be loaded!

 

I first installed OS X Lion via Mac App Store and login screen freezes happened about 50% or more of the times I turned on the computer! Also random freezes happened during computer work. Computer was almost unusable under these circumstances, so I reinstalled OS X Lion by doing a clean install (from DVD). After this clean install everithing seemed to run smoothly at first, but now login screen freezes happen again and Mac App Store is very slow as I explained.

 

I did not have any of these problems with Snow Leopard. I have checked permissions, and I have not installed too many apps yet.

 

Anybody with these same issues? Any idea of a solution? Somebody at Apple working to solve these problems?

 

Thanks!


MacBook Pro, Mac OS X (10.7)
Solved by jmacbookpro on Oct 27, 2011 11:03 AM Solved

To everyone's interest: my MacBook Pro logic board was finally replaced two days ago, and the problem was still there . So I have been back to the Genius Bar today (again...) with my repaired-but-not-properly-working Mac. Just while the technician was working with my computer, they have received a notification about a new quality program for this same issue.

 

Those waiting for a software fix, then, wait no more, or wait forever, as it seems that Apple has found something wrong with at least some mid-2010 Logic Boards. It was not Lion's fault, after all...

 

So, if you have a Mid-2010 MacBook Pro 15'' which experiences a spinning-ball freeze at login with OS X Lion, check Apple's support page, as they should post news quite soon. You will probably have to take your computer to an Apple Store; then, if your computer's serial number corresponds to an affected machine, Apple will change your Logic Board for a new revised one (free of charge, even if the computer is out of warranty).

Reply by InGen on Jul 26, 2011 1:06 PM Helpful

I was told to try disabling Automatic graphics switching, and that would stop the freezing at the login screen.  I haven't tested it yet.  On laptops this will always use the better graphics card though, so battery life will decrease (by how much I don't know)

 

System Preferences > Energy Saver > (uncheck) Automatic Graphics Switching (it's at the top of the settings pane)

 

I'll post my results after testing a few reboots when I get home.

Reply by mikeev on Oct 1, 2011 6:35 AM Helpful

Everyone: I found the solution.

 

My mid-2010 Macbook Pro is now running as solid as a rock w/ OSX Lion 10.7.1 and Automatic Graphics Switching turned ON. It sounds like the rumors of a bad revision of the NVIDIA GT330M or some other component on the motherboard could be true.

 

They replaced my motherboard for free, and my machine is out of warranty. They paid for shipping. And best of all, I shipped off the unit late Thursday afternoon, and it showed up early this (Saturday) morning. You cannot get better service than that. I am absolutely floored. 

 

I know a lot of you are upset at Apple about this problem, but the service they've shown me here has made me so happy that I'm probably never going to buy any other brand of laptop ever again. I'm already planning my next Macbook purchase because of this. Would it be helpful if Apple was more vocal and admitted the issue? Absolutely. But their support rep suggested that I send it in for motherboard replacement when we started this whole thing, and I stubbornly said "no, I'm pretty sure this is a software issue", and he politely didn't fight me on it. In other words, that's on me.

 

I'm sure there are legitimate OSX Lion stability issues caused by software, but THIS ISSUE, related to MID-2010 Macbook Pros SPECIFICALLY, can only be solved with a trip to Apple for a HARDWARE fix. 

 

You will not be without your laptop for long. Go ahead and do it. Everyone gets a free Apple support call with Lion, and I expect that you'll get the same level of service I've gotten once the support rep diagnoses your problem. Just make sure to BACK UP EVERYTHING with Time Machine. My drive came back wiped- thankfully I backed up. Then used Migration Assistant to recover.

 

Good luck everyone!

All replies

  • Fbiryujin Level 1 Level 1

    I'm having the same issue.  It occurs every once in a while for me (average 1/3 boots)  At first I thought this was because I'm using an OCZ Vertex 3 SSD instead of an Apple Supported hard drive.  Did you customize the hardware in your mac in anyway?  If so let me know, so we can debug this together.

  • maharajan Level 1 Level 1

    I am also having the problem of freezing login screen. so guys if anyone knew the solution plz help me.

    Thanks

  • InGen Level 1 Level 1

    I was told to try disabling Automatic graphics switching, and that would stop the freezing at the login screen.  I haven't tested it yet.  On laptops this will always use the better graphics card though, so battery life will decrease (by how much I don't know)

     

    System Preferences > Energy Saver > (uncheck) Automatic Graphics Switching (it's at the top of the settings pane)

     

    I'll post my results after testing a few reboots when I get home.

  • Barry Mcinnes1 Level 1 Level 1

    With a Mac Pro and two screens, and fast user switching selected, I get a Login Screen freeze with Lion about 1 out of 3 times I am at the Login Screen.

    The system is still running as I can ssh into it, but nothing accessible from the screen monitor.

  • khairy.ms Level 1 Level 1

    I'm having the same issue. and my Mac Book Pro (Mid 2010)

    Login screen freezes . "Colored rotating disc" appears, text cursor stops blinking and I can not do anything;

     

    same issue so .anybody from apple support help us . because i start hit this lion !

  • tigerstoroar Level 1 Level 1

    I am also having the same issue with a mid 2010 Macbook Pro. If I don't login within 10 seconds I get the spinning ball. Also, if I resume from "Sleep" I get it every time, forcing a reboot. Will try disabling Automatic Graphics switching. In the interim, as this issue is being widely reported can Apple Support please provide some feedback ?

  • Fbiryujin Level 1 Level 1

    Disabling the graphics switching seemed to have worked for me.  I'm gonna try it a bunch of times to see what happens.  Also gonna test out the full disk encryption with my OCZ SSD

  • akkermann Level 1 Level 1

    I have the same issue with my MBP 2010 i5 2.53 with 8 GB RAM. Have disabled all startup objects, which helped a bit to improve startup speed.  Will now try disabling graphics switching, but i hope for an Lion Update, that fixes this problem completely.

  • khairy.ms Level 1 Level 1

    Where is Apple Support to provid help ? any body

  • InGen Level 1 Level 1

    So disabling the graphics fixed my issues.

  • jingxun Level 1 Level 1

    I have the same issue, it looks like the "Colored rotating disc" only appear if you click on the mouse

    I have tried not to do anything but just type in my password, and it was able to login to to desktop.

    I have submited is bug to the feedback, hopefully the apple support people will come up a solusion

  • Johnny R. Level 1 Level 1

    I'm having the same issue with the App Store on a 27" iMac i7 with 250GB SSD and 8GB RAM (Mid 2010). It takes much more time to download the start screen in Lion than it did in Snow Leopard and I often see the BBOD (Beach Ball of Death) or as some refers to as the "Colored rotating disc".

     

    My ISP speed is 100 Mbit so that should not be the problem.

  • akkermann Level 1 Level 1

    Disabling graphic switching solved my issue too now.

     

    I think we need a Patch for Lion for MBP users. Hope Apple delivers this fast.

  • akkermann Level 1 Level 1

    Just another test... Login in... and... there is the issue again! :-(((

    Although i still have deactivated switching graphics in energy presets. :-(((

     

    Apple please fix this!!!

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