Lion - WiFi no hardware installed

Since upgrading my iMac to Lion, the WiFi shows up as "no hardware installed" on the desktop. This is after showing a grey progress bar on the white boot screen. It only happens on first boot but works fine after a restart. I have tried deleting the Preferences folder as has been suggested for some MGP users. Does anyone have any thoughts?


iMac 2011, Core i7, 12GB RAM, OS X Lion

iMac, Mac OS X (10.7), 12GB RAM

Posted on Jul 25, 2011 12:15 PM

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Posted on May 27, 2013 11:38 PM

I also think it is the flex connection cable.


I have a 2011 MB pro. I had intermittent connectivity losses after closing my MB when leaving the train and reopening it at the office. No networks could be found. A reboot would solve the problem.

Then after a while, I started to see 'No hardware installed' when I clicked on the (empty) wifi icon.


After replacing the wifi card, it worked for a while (so I suspected it was the wifi card). Then the problem came back. Now here is what I found.


The flex cable between logic board and wifi card has a connector on the logic board that sticks out a bit and which touches the case. I suspect that over the course of one or two years, depending on how much the MB is tossed around and used on laps, the connector suffers from pressure exerted through the case and the soldering points start to loose.


Once one soldering point gets loose I guess you will start to see unpredictable behavior - but all related to physical pressure on the back of your MB. One day it works all day (where you are actually sitting at your desk and not moving the MB around!), another day your wifi is gone. After carrying it around the connector will surely have disconnected a few times so wifi is gone, a reboot may bring it back once steady at a table top.


So the issue comes in disguise: we think it is sleep related - but it is actually related to what you do after you put it to sleep, which is of course put it in your bag and carry it around.


I came to this conclusion after carefully resoldering the tiny connection points of the flex cable (logic board side). (which is extremely hard, you need an smd soldering device plus a good magnifying glass and steady hands)


I also ordered a new cable which has not yet arrived. Mine had part number 821-1311-02 and I found one for $19 at PBParts.


Problem gone and has been gone since (one and a halve week ago).


I suspect that anyone who had the cable replaced, either as part of a card replacement or as part of a logic board replacement no longer suffers from this issue.


Also, it would explain why most suggested fixes seem to work for a while, with the problem jumping back in your face after a short while.


My suggestion to anyone who has these kind of issues is to order a new cable (not a used one!) and see if that works. It can be very easily replaced. Be careful when you take the old one off the logic board - mine was apparantly so bad that the second time I did that the connector came off the flex cable. So make sure you have your new cable at hand before getting the old one off.


Good luck to you all.

137 replies

Nov 12, 2011 6:12 PM in response to Newps

Before finding this discussion thread last Sunday, I had purchased a 27" iMac, took it home, did the intial setup, shutdown and cold-booted the unit and experienced the exact issues (and more) as described in this thread. On re-boots, the problem do not arise, but being new to Apple computers I followed both the manual, and the in-store instruction, which tells users to power-on the KBM before the iMac.


Well, after the first unit experienced this problem, I took it back and swapped out for a second unit. I setup the second unit in the store with two employees watching me and got the same results. The store employees were stunned, and no solutions, and I did a return for full refund.


Then last Sunday I found this thread and today went back and purchased a third unit, but it turned out it was on Snow Leopard and the issues did not exist. Unforutnately, while trying to do a setup in the store SL refused to update. Enter the store manager, swap unit for iMac #4 which wa on Lion, explained the past issues I've experienced AND this thread, and demonstrated.


Even though I disabled the Bluetooth Discoverable option, if I powered the KBM before the iMac I would have the problem in its full glory. On the other hand, if I did noting and waited until the login screen appeared, the KBM and Magic Mouse were already working and all was good in the forest. I took iMac #4 home.

Dec 30, 2011 4:45 AM in response to Newps

I think I found the solution to the problem

Those upgraded memory to 16c

replace original memories and do a clean install.

Once you notice that your computer is working properly to load, turn off thecomputer and reload the memory upgrades startingfrom top right to left, then what is the same or less.

Also I would suggest after clean install that I outlined above do not installany cleaning program

Feb 22, 2012 8:16 AM in response to SChat

Wish that would happen to me!


My MBP (8,2) started showing the "Wi-Fi No Hardware Installed" issue earlier yesterday while I was rebooting from Windows 7 Bootcamp back to Lion 10.7.3. Things that haven't worked for me: Unchecking the box while restarting, going back to Snow Leopard drivers, resetting SMC, resetting PRAM.


Wierdly enough, my Wi-Fi works in: Ubuntu live disk, Windows 7 on Bootcamp, the "Boot via network" option if you hold down alt (before you select the HD it shows a list of nearby Wi-Fi locations).


It's just that it doesn't work when actually in Lion, I'm using Windows on my Bootcamp until I can find another solution but this is quite troublesome for such an expensive computer.

Apr 16, 2012 11:14 PM in response to Newps

Well I'm not sure if this is where it belongs, but I've encountered this issue as of of today April 16th 2012. I tried PRAM and SCM reset, deleting com.apple.network* and com.apple.airport*. deleting all of my saved wifi connections, turning off bluetooth and countless restarts.


I'm running a late 2011 15" MBP with Lion 10.7.3 (11D50b)can't turn on wifi


This is horrible and my second MBP that seems to have catastrophic issues. I have owned a G3 Pismo laptop, Dual 1GHz G4 Desktop, a early 2008 quad core Mac Pro, a 2010 MBP, and now this 2011. I've never had issues until the 2010 (my G3 Pismo will still jump on wifi for crying out loud from 2000).


I love OSX, but this is ridiculous, this is not a cutting edge tech, Apple fix this or you will be losing a long term loyal customer, becuase this is essential to my work.


If anyone else has any additional insight please share. I suppose it's to the genius bar, but for this it's really unacceptable. I know my way around the software, but if you are building subpar hardware now it is a sad day for Apple.

Apr 17, 2012 12:04 AM in response to iclausen

Sadly, from my last note I took the following steps:


Booted in to Bootcamp Window and the NIC was also not recognized there, which leads me to believe it's a hardware issue.


I read some more posts and decied to give the box a good shake (yes physically shake the laptop) and reboot. This actually fixed the issue with also leads me to believe it's a hardware issue. As with my MBP 2010 I will likely take this machine to the genius bar to be looked and and she will be on her best behaviour in the store and then act up again when I leave. I wish I didn't have to shake my hardware to get it to work. 😟


*sigh*...is Apple really worth it?

Feb 20, 2013 10:22 AM in response to Newps

I have a 2010 Macbook Pro and have tried everything (resetting PRAM, SMC, etc.) on suggested on this thread and online to fix this wifi problem. Nothing worked. Finally, I went to the Genius Bar where I was told that my wifi card needed to be replaced ($70). The repair took three days (very stressful for a college student) and I was relieved to find the wifi working when I got it back. But four days later, THE PROBLEM WAS BACK. Furious, I called Apple Support where I was guided through the reinstallation process for OSX. Still not working. Going back to the Genius Bar later this week...

Nov 5, 2013 2:20 PM in response to Brmusic1

Brmusic1 wrote:


So. Turned off the computer. Closed the laptop and Turned it over on its screen and pressed down on the back panel on all for corners. Fixed the problem. It is a hardware flex cable issue.


Tried everything and still same wifi: no hardware installed error, so thought why not. switched off, closed lid, pressed all four corners, open lid, powered on. WIFI is back. Must be hardware issue

Feb 3, 2014 7:44 PM in response to absv

As far as I'm concerned, the faulty flex cable mentioned by absv is the correct diagnosis of the problem. Once you start taking note of when the problem occurs, it becomes clear that it's related to physical adjustment of the machine, & most often to closing/opening the laptop. All the software-related fixes are a red herring, though they sometimes appear to work temporarily by coincidence.


absv, there's one point I'm not clear on though regarding your fix. You say first that you resoldered the cable & that this is difficult:



I came to this conclusion after carefully resoldering the tiny connection points of the flex cable (logic board side). (which is extremely hard, you need an smd soldering device plus a good magnifying glass and steady hands)



But later you mention the ease of replacing the cable:



My suggestion to anyone who has these kind of issues is to order a new cable (not a used one!) and see if that works. It can be very easily replaced.



Are these in fact the same cable, or are there two components involved? Is soldering required?


Thanks!

Mar 8, 2014 10:36 AM in response to Newps

I'll weigh in here on an issue thats been plaguing me for the last few months.


I randomly got the wifi no hardware installed and went about trying to find a fix. I've literally read all the posts and all the fixes on various forums, some have been temporarily successful, while others did nothing. My machine is massively important for work and especially client meetings where i'm required to demonstarte websites i've built. To say this problem is a major issue is an understatement. I've got a usb dongle, but to be completely honest after shelling out almost £1800 for a machine this is not an acceptable long term option.


Biting the bullet, shelled out almost £200 and instructed a 3rd party apple certified repair centre to replace the wifi card in my machine. I got it back it was working. for a week. same problem. I took it back to them again, and they took another look the card was faulty. They replaced it again. 2 days later it's gone again. Ridiculous. I can only assume there is a problem with the logic board thats causing it to blow the wifi card. This is a know problem that apple is choosing to ignore. I phoned apple support and spoke to a representative who told me my only option was to take it back to where i bought it and try and claim "consumer law" under the machine not being fit for purpose. I'd say my chances of success are pretty slim to be honest.


This is a massively known problem that apple is choosing to ignore despite hundreds of comments from people getting the same issue. The least they can do is offer to replace the machine or provide a permananet fix regardless of warranty or apple care status. I'm left with either using a solution i shouldn't have to or returning my machine to where i bought it hoping to claim the machine is not fit for purpose. it's not their problem, it's apple's and they are doing nothing!

Aug 24, 2011 9:25 PM in response to Gordon Martin Jr.

I have found out in the last week, it is mainly a problem negotiating the mouse. I started to leave my keyboards on 24/7 on my 3 iMacs and I can boot normally each time. While booting, after I see the Apple logo and the spinning wheel, then it is safe to turn on the mouse and boot into a normal state.


I just mentioned on another thread there is a more simple way this could all be avoided. Apple should just make a wired magic mouse and keyboard solution. They hate to show wires on the desk, but with a wired solution you are keeping excess RF pollution down, you don't have to change batteries in the mouse all the time, you don't have to worry about BT connection drops and the iMac saying your mouse is disconnected then connected again randomly, and this safe boot issue would not exsist for many people.


Do we really need everything to be wireless? Back in the days when all the Apple products were white, wireless would have been better... but now since the machines are aluminum and black, just make keyboards and mouses that have black wires. This is a pain for me because I use my iMacs in an English training school and I constantly have to make sure the magic mouse batteries are fresh and help the students when the mouse disconnects randomly (you have to click it a few times for it to reconnect).


So I ask, does everyone with a Mac require wireless keyboards and mice? If you use your machines constantly, then it seems more of a pain than a help. 😢

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Lion - WiFi no hardware installed

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