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Directv Wireless Cinema Connection Kit and Time Capsule

20838 Views 46 Replies Latest reply: Jul 21, 2012 1:51 PM by CB427 RSS
  • Bob Timmons Level 9 Level 9 (75,675 points)

    I would normally agree here, but having found from personal experience that DirecTV will sometimes accept CAPS and sometimes not, I was trying to keep things as simple as possible.

     

    Yes....DirecTV should accept CAPS. Whether they will, is open to question, I think.

  • LaPastenague Level 7 Level 7 (32,795 points)

    Bob Timmons wrote:

     

    I would normally agree here, but having found from personal experience that DirecTV will sometimes accept CAPS and sometimes not, I was trying to keep things as simple as possible.

     

    Yes....DirecTV should accept CAPS. Whether they will, is open to question, I think.

    Does it accept Caps in the password?

     

    There is something very poor in its networking if it follows no standard but its own.

     

    There is no security addition obviously using caps in the name.. and it is easier by far to use all lower case on those devices without a keyboard if you need to type in a name.

     

    As usual, experience on the ground.. always wins!!

     

    Good onya Bob!!

  • Bob Timmons Level 9 Level 9 (75,675 points)

    Does it accept Caps in the password?

    Sorry, I cannot remember whether I even tried this when I was at the neighbor's house the other day.

     

    Since I was having trouble with CAPS in the wireless network name, I think I advised my neighbor to type in his password using lower case and/or numbers.

     

    I use Ethernet to connect the two DirecTV DVRs that I have here at the house because I found that streaming Hi-Def was just not reliable with wireless.

     

    No network naming or password problems with Ethernet.  

  • CB427 Calculating status...

    Received the following from DIRECTV Resolution Specialist: 7/5 @ 5:15 EDT, any interpretations ?

     

    Thank you for writing us. I'm happy to further assist you with connecting your Apple Airport Express to your HD DVR.

     

    There are not special password criteria for entering your wireless password on your HD DVR. Simply enter the same key that you would use if connecting to your router from a computer. Since the pass key you entered is not being accepted, it sounds like there may still be an issue connecting to your Apple router.

     

    As mentioned in our last email, the Apple Airport Express router may be compatible with our system; however, we do not offer support for it. We highly recommend utilizing our forums for issues such as this. Other DIRECTV customers like you go here to share their knowledge and it is very helpful especially when trying to determine how to connect equipment such as this. Just visit http://forums.directv.com/pe/index.jsp to learn more. You may also find some additional help at directv.com/troubleshooting.

     

    Thanks again for writing. I’m happy to have been able to assist you today, Mr. Tenerowicz.

     

    Sincerely,

     

    Logan S.

    W2867

    DIRECTV Resolution Specialist

  • Bob Timmons Level 9 Level 9 (75,675 points)

    Good info to know, but when you are having problems, it is always best to make things as simple as possible to eliminate as many variables as possible.

     

    If we take the info in the DirecTV memo above as a rule, then it does not apply for me, and may not apply for you.

     

    Wireless network name should be 20 characters or less, lower case letters and/or number with no spaces.

     

    Wireless password should be at least 8 characters, lower case letters and/or numbers with no spaces.

     

    Try WPA/WPA2 Personal first as a Security Setting, since this is likely to be the most compatible setting to work with devices from other manufacturers.

     

    Once you have things working, if you want to experiment with CAPS, that would be up to you.

  • Kingdaddy Level 1 Level 1 (0 points)

    Directv is clueless. I spent HOURS with them at the house and they couldnt solve the problem. It wasn't until I found this forum that I learned I has to take the apostrophe out of my network name for the password to be accepted. 

  • CB427 Level 1 Level 1 (0 points)

    SUCCESS !!

     

    Changed the Airport Express network name to 20 lower case alpha characters without any space and no special chacterers/apostrophe.

     

    The on site independant contract installer had also checked with his local installation Company and they have found that on the DirecTV Wireless set up screen, the network name may have to be entered manually, applies to all brands of networks, not just Apple

     

    ..........my thanks for the assistance

  • Bob Timmons Level 9 Level 9 (75,675 points)

    Glad that the recommendations worked for you.

  • radsa316 Calculating status...

    Thank you for posting I also had trouble with installing the cinema kit, tech support from Direct wanted me to contact my Internet provider in order to fix the problem then I found these posts and that worked I would like to thank you for this

  • Studly Calculating status...

    Thanks to all who posted re removing apostrophe.  Both Direct TV and Cox (my isp) were clueless, but your postings made the difference.  After a ridiculous number of hours spent with Direct TV and trying to get their connection kit working, I finally succeeded, but only after coming to this forum to learn about the nefarious apostrophe.  Who knew!

  • CB427 Level 1 Level 1 (0 points)

    The August 2012 edition of Popular Mechanics, page 89,  DIY Tech Digital Clinic has the article " Route Around a Router ". Mentions modems with a built in router , 802.11b/g , and modems using an external router 802.11n.( faster ),along with connection details to by pass the built in router.  Could not find a web link for the article. Mention only in case the desire is not to use the router/modem combo but retain the separate router and modem.

  • Studly Level 1 Level 1 (0 points)

    Yet another problem.  After resolving the user name and password issue, and getting connected, I was listening to Pandora thru the Direct TV receiver (which is internet connected thru my Time Capsule), but after about an hour, the connection was dropped, and I can no longer get the internet connection thru my Direct TV receiver and internet connection kit.  The Direct Tv techs are coming this AM and said yesterday that they would have to run a coax cable from the back of my time capsule and connect into the splitter that ties my sattlelite disk and cable feeding into my HDTV.  I have no clue as to whether that will work.

     

    Has anyone else had this problem.  Baffles me.

  • Bob Timmons Level 9 Level 9 (75,675 points)

    The Direct Tv techs are coming this AM and said yesterday that they would have to run a coax cable from the back of my time capsule and connect into the splitter that ties my sattlelite disk and cable feeding into my HDTV.

    This may be interesting to watch...since the Time Capsule does not have a co-ax connector. Maybe they have an adapter for this.

  • Studly Level 1 Level 1 (0 points)

    Direct TV connected their receiver thru an adapter; the adapter connects to the router with an ethernet cable, and then a coax cable runs from the adapter to the Direct TV receiver albeit thru a splitter.  After all of that, still no internet access on the TV.  Apple said I had to add the device as an accepted device on my Time Capsule, by using Airport Utility; but to do that, I needed to get Direct to tell me what port number I needed.  The tech I then called at Direct didn't know what Apple was talking about-he said the router port just needed to be opened.  I went to Airport Utility and opened the menu for connecting a device, and was stumped by the info that was required to add a device for recognition by the router.  I then called Apple, and a new tech said that Apple did not give guidance on attaching non Apple devices to the internet thru the Apple routers (to do so is apparently fraught with difficulties), so once again I'm stuck.  Maybe the only solution is to buy a non-Apple router (and I guess a separate backup device for my computer info).  Tail wagging the dog.  What I don't get is that others seem to have  connected their Direct TV receiver to the internet thru an Apple router.

  • Bob Timmons Level 9 Level 9 (75,675 points)

    I am not understanding this at all. Maybe DirecTV has changed their setup, or you have some newer devices with different requirements.

     

    My main router is an AirPort Extreme. One DirecTV DVR connects to one of the LAN ports on the Extreme using an Ethernet cable and a second DirecTV DVR connects to another LAN port on the Extreme the same way. The DVRs are maybe 2-3 years old.

     

    The configuration was automatic when I hooked up the DVRs....not any more complicated that connecting a computer using an Ethernet cable. I assume that other users are making use of wireless to Ethernet adapters since they do not want to run the cabling.

     

    I can use On Demand and also the Whole Home feature to record a program on one DVR and watch it on the other, and vice versa.  No issues....except for thunderstorms.... since everything was hooked up.

     

    Maybe the DirecTV forum could help.

     

    DIRECTV Technical Forums - Customers share advice on HD, DVRs ...

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