i can't access itunes store

After many months of having this same problem of not being able to access the iTunes store on my Windows Vista laptop (status bar just hangs with no error message), I then just bought an iPad and just had to get my Windows Vista PC up and running with iTunes again in order to sync with my iPad. I read through this whole string and would like to give some tips.

First, uninstall all Apple software including iTunes (using control panel; remove/repair software) in a particular order to ensure there would be no residual files. For those interested the order is:

(1) iTunes; (2) QuickTime; (3) Apple Software Update; (4) Apple Mobile Device Support; (5) Bonjour; and (6) Apple Application Support.

Next, run Ccleaner on the Registry (optional, I think)*

Next, go here and follow the instructions.

http://support.apple.com/kb/TS4123

When you run "Autoruns", obviously determine if one of the publishers is on the list.

If so,

1. Highlight one of the entries and look for the date of the file at the bottom of the Autoruns app.

2. In WINDOWS (Not Internet) Explorer, go to Program Files and highlight the date column.

3. In Windows Explorer still, type in the same date as the entry you found in Autoruns

4. View the serch results. Programs with the same date are most likely the culprit. In my case, it was Sprint SmartView.

5. Go to Control Panel, Programs and Features, and uninstall the culprit program (if you don't need it), if you do, look for an update. Maybe that will solve the problem. If none, I don't know how to help you.

6. In my case, Sprint SmartView would not unisntall completeley. It errored out during the uninstall. However, it completed enough of the unistall to delete the entries viewable in Autoruns again.

7. Run Autoruns again to see if the culprit entries are gone.

Next, do a clean reinstall of the newest downloadable version of iTunes from iTunes.com

That should do it!!!

Just for fun, you can run Autoruns again and the culprit entries should be gone but an entry for Bonjour should be there.

*Note: I run CCleaner on the Registry ocassionaly and I did this after removing all of the Apple products, just to ensure there were no dangling entries left (and there were). I would hope this is not necessary, but if you still have problems, trying running CCleaner (downloadable off of the Net) after you de-install all of the Apple products.

Have given up. Have tried all the above and still unable to access Itunes Store. Have contacted Apple they haven't helped. So just wont bother with Apple I will just order my music from Amazon!

Don't give up Liza. Try this easy solution and let me (us) know if it works.

First log out of Windows. Then Log back on again. Now try to access the Itunes Store.

Remember you are not switching your PC off you are merely logging off and on again.

Wow. You found the solution. Tried uninstalli g apps, deleting all traces of the Apple files, then reinstalling the who bunch of Apple programs. Had no success.

Simple ran the command below, and viola! I was able to connect to the ITunes store right away. Didn't need to restart, or uninstall. Just ran the command in a DOS prompt.

netsh winsock reset

Thanks Tracy!

search cmd, right click, run as admin.

type:

netsh winsock reset

worked!

Yep... worked for me too...

Dos command prompt from windows:

NETSH WINSOCK RESET

Immediate results.

I'm running XP Professional btw, latest updates.

I downloaded and installed the latest version and couldn't access the store or update purchases after it, I have a Win7 pc and all was working fine with the previous version of itunes.

I even rebuilt my pc yesterday thinking it was somthing with Win7, but I now have a clean win7 install and only itunes and it still does not work, very frustrated.

Do you know what? After having the same problems and reading eight pages of how people are trying to self remedy APPLE's ISSUE, I have decided to just dump the programme. I cannot for the life of me get this thing to work, after 8 pages

Uninstalled and reinstalled from website. Yes uninstalled everything with the word Apple in it.

Still a problem

Turned off firewall and antivirus.

Allowed program in firewall and antivirus.

Still problems accessing.

The problem with the guys at apple is they know that people love their products so they put minimal effort into solving source issues like this, knowing that you'll want the product anyway.

I'll just use another store in future and import the stuff to my existing iTunes, easier.

When they get their ***** in order, I might download iTunes again.

After much searching and trying many suggested solutions, I saw a few posts here about video accelerators. I uninstalled SPEEDbit video accelerator and it fixed the problem. This was an easy fix after many other complicated procedures that didn't work. Too bad, cause I liked SPEEDbit video accelerator.

I tried everything here and nothing worked until I uninstalled RealPlayer. The newer version of RealPlayer has the Speed Bit Accelerator built in so you may not find 'Speed Bit' in your program list.

Thanks for all the suggestions.

Absolutely nothing has worked. I have uninstalled and reinstalled multiple times in the "order" provided, I have done the "netsh winsock reset", disabled Norton, validadted iTunes can get through Windows Firewall, etc., etc., ad nauseum.

NOTHING WORKS! For a company that makes BILLIONS of dollars, why can't they figure this out? HOW PATHETIC IS THIS?!?

Thanks, after all I had tried the netsh winsock reset did the trick.

As a side benefit, iTunes now starts quicker and pulls up internet radio stations much quicker too.

--

hash42

I had the same problem and done everything from uninstalling my firewall and reinstall the iTunes

then I found a services called WinHTTP ProxyCfg.exe . I disabled it from services and found also the bunjor services in windows firewall weren't checked in both public and local networks . so checked both

@Arnoldsw - worked perfectly, the villian for me was Bigfoot IPv6 Winsock installed on my Alienware 14x. Although oddly it wasn't a problem originally (maybe I activated it without realising).

Additional troubleshooting can be found at:

http://www.killergaming.com/forums/showthread.php?4650-iTunes-10.5-Bigfoot-Netwo rk-Manager-broken-iTunes-(workaround-included)

Many thanks!

Okay....this is what worked for me. I have Real Player Plus which uses Speedbit as a download accelerator. I got in touch with support at Real.com and they said this was a known issue. Their "workaround" until it is fixed is to uninstall RealPlayer completely. This includes uninstalling the program as well as any folders in C:\Program Files\Real\RealPlayer and in C:\Program Files\Common Files\Real. You may or may not have a Real folder in Common Files. I didn't. After I uninstalled, I checked to see if I could access the iTunes store and.....yay.....it worked! Then I went to Real.com and downloaded the newest version. If you have Real Player Plus, you'll then need to sign in with your account info and it will update that too. It still works....it's a good day!

BTW, I'm using Windows 7, 64 bit processor.