Previous 1 4 5 6 7 8 9 Next 128 Replies Latest reply: Jul 19, 2012 7:37 AM by hawkesworthm Go to original post
  • grifftan Level 1 Level 1 (0 points)

    Glad to hear it, Brian! I was ready to throw this poor laptop out the window until I stumbled across that fix.

     

    Cheers,

    grifftan

  • maggiefromclaremont Level 1 Level 1 (0 points)

    Did everything on this list - still did not work.

  • thomastank28 Level 1 Level 1 (0 points)

    Like too many others here, I've had the same problem accessing iTunes store. Here's what I just tried and it worked:

     

    I followed the uninstall directions listed in the thread previously, and uninstalled in the specific app order suggested. I did NOT load the current iTunes version, but found v10.3.1 released June 2011. (web search on "previous itunes version") There wasn't anything scientific about picking this older version. I just took the timeframe when my iTunes store access stopped, then subtracted a few months.

     

    After installing the older version, an error popped up that my iTunes library could not be read since it was created by a newer version of iTunes. GRRRR......

     

    So I followed these instructions to recreate my iTunes library file. http://support.apple.com/kb/ht1451

     

    My music library looks correct and I'm accessing the store. Joy hasn't yet surpassed my frustration.

  • Rosie39 Level 1 Level 1 (0 points)

    Have read all the posts on this problem. Sorry to show my ignorance but if I remove Itunes, quicktime,etc etc, will I lose all the music I have saved . I have spent much time transfering vinyls and 78's to my computer and do not want to lose all the work. Thanks

  • thomastank28 Level 1 Level 1 (0 points)

    Rosie- Your question is very good and prudent! Music on a Windows system is stored in My Music. That music folder is excluded from the iTunes uninstall process. Though for extra security, you should back up your music folder externally.

     

    Uninstalling iTunes, QuickTime, etc is a drastic measure...but that's what it took for me to get into the iTunes Store. None of the other scenarios posted on this board applied to me. It's been working perfectly (5 whole days!) since I did it.

  • hollywud744 Level 1 Level 1 (0 points)

    Thanks everyone for finally enabling me to fix this problem - it's only taken me two months!  I uninstalled Speedbit Video Accelerator + Speedbit Downloader (as a precaution) and indeed, after doing so I can now access iTunes store.  I'm ready to start spending again.

  • maggiefromclaremont Level 1 Level 1 (0 points)

    I don't have Speedbit Video Accelerator nor Speedbit Downloader, still cannot access iTunes after doing everything that has been suggested

  • dsalzano Level 1 Level 1 (0 points)

    I don't have it either.  I've tried everything and still no access.  Does anyone have any other suggestions?

  • jenglish273 Level 1 Level 1 (0 points)

    This is unreal!  Where the f*&% is Apple with a fix on this?  Obviously a major problem for many windows users and there's no simple fix?  Time to start buying music from Amazon and using PC based players....

  • maggiefromclaremont Level 1 Level 1 (0 points)

    I have finally fixed the issue I was also having sound problems...HP suggested I restore my lap top to original factory specs. Did this last night and the first thing I did was download iTunes. and YES I can access the store! Am presently backing up my phone and hopefully within the hour I should have the latest update on that too. I know it sounds drastic, going back to total restore, but it has worked for me ....fingers crossed

  • rwjrn Level 1 Level 1 (0 points)

    I also had this problem and assumed it was a problem with my iPad or my computer.  I got so frustrated I paid apple for support and went through multiple levels and days of phone calls before getting somene to run me through deleting and re-installing in the specific order.  I can't believe Apple would charge its customers to solve its own software bugs.  I'm feeling like I've been used without even a courtesy reach around.  Guess I should do a better job searching the forums next time. 

  • glace Level 1 Level 1 (0 points)

    I had a problem with itunes where it would start connecting to the itunes store and the loading bar would stop half way through and it would never connect. This went on for months and i finally figured out what was causing it due to problems with a different software application (ventrilo).

    I'm running windows 7 and my computer came with the Bigfoot networks killer network manager. After having problems connecting to 1 specific ventrilo server i uninstalled the network manager and i haven't had any problems with itunes or ventrilo since. I'm not sure what specific option was affecting itunes but i'm 100% sure that network manager was what blocked my itunes store from working because i didn't change anything else. 

  • greg-sv Level 1 Level 1 (0 points)

    Bigfoot Networks has an update for their Network Manager app/driver that fixes this problem. Other vedors of apps (like Speedbit Video Accelerator, Speedbit Downloadert, Net Nanny, Spyware Doctor, etc.) that install themselves in the winsock LSP chain will also have to provide a fix. See https://discussions.apple.com/message/16883123#16883123 for more details.

  • brianbel Level 1 Level 1 (0 points)

    Just ran http://support.microsoft.com/kb/811259 and restart fixed mine on Win 7 immediately. Or try free winsockfix. Not sure what caused the problem initially.

  • brianbel Level 1 Level 1 (0 points)

    Just ran http://support.microsoft.com/kb/811259 and restart fixed mine on Win 7 immediately. Or try free winsockfix. Not sure what caused the problem initially.

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