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Copy Files Fails after 3.5.1 Update

5383 Views 26 Replies Latest reply: Apr 30, 2012 7:58 PM by islandfish RSS
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ericfromspr Calculating status...
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Jul 26, 2011 4:59 AM

Hi All


Dutifully updated to 3.5.1

Since then Copy file seems to fail.

Tried this on variuous machines and various files to copy withuot success.


Anyone encountering the same or have a fix ?


Kind Regards


  • pacmult Calculating status...
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    Jul 29, 2011 9:12 AM (in response to ericfromspr)

    Same here, progress bar doesn't move. I can copy FROM, but not TO. Doesn't matter if client is 3.4 or 3.5.1,


    REALLY frustrating...... I'm trying to figure out how to downgrade back to 3.4.

  • maclvr11 Calculating status...
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    Jul 29, 2011 12:31 PM (in response to ericfromspr)

    Does the problem persist after rebooting?

  • pacmult Level 1 Level 1 (0 points)
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    Aug 1, 2011 5:45 AM (in response to maclvr11)

    Yes after rebooting both machines, even if the client machine is running ARD 3.4 or 3.5.1.

  • AllenfromCA Calculating status...
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    Aug 1, 2011 9:56 AM (in response to pacmult)

    Hi Eric,


    This is related to the issue that ARD has reporting (it gets stuck at "transferring). Please see this thread:

    (Re: 10.6.8, ARD admin 3.5 and ARD 3.5.1 REPORTING BROKEN)





  • chicster Level 2 Level 2 (200 points)
    Currently Being Moderated
    Aug 20, 2011 12:34 PM (in response to ericfromspr)

    I have the same issue - the range of things it won't do is copy, install packages, and scan a network range.  Will scan bonjour.  Am running 3.5 on SL - but has been doing fine for as long as the update has been out - months?.  Started shortly after adding one Lion server to our network.  Our only Lion.  How about you ericfromspr - got Lion?.  Uninstalled ARD and reinstalled - fixed it.  For about an hour.  This time it stopped working while trying to copy file to that Lion server.  Uninstalled, reinstalled, fixed.  For maybe two hours this time - Lion server not directly involved in anything this time - other than being on the scanned network.  Like you, 10.4 computer next to me with ARD 3.4 working OK.  Are your other two computers 3.5? 

  • chicster Level 2 Level 2 (200 points)
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    Aug 22, 2011 8:41 AM (in response to ericfromspr)



    Yeah, very frustrating.  If you need to add machines on your local net,

    Bonjour still works - at least it does for me and on another thread with the

    same problem.  Now, thanks for blowing my Lion theory!  If I get a fix, I'll

    be sure to let you know.


    You are right about the nil result in scans -- it is pretty dramatic -

    normally I get a quite a few responses from things like switches that show

    up.  Of course they can't be controlled or anything, but they show up as an

    ip address.  Now, they obviously don't have ARD client installed, so for

    them to quit showing up also says to me the problem is definitely at the

    admin end.


    Today I have brought in a computer from home running 10.6.8 and 3.5.1 just

    to see how it does.  It did fine over the weekend running through our




  • whodywei Calculating status...
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    Aug 22, 2011 9:14 AM (in response to ericfromspr)

    I got the same problem. Here is my work around.


    1. Export out the computer list.

    2. Create a new local admin account

    3. Login to the new account and import the computer list into Apple remote desktop


    You should be able to do copy files/install software package under the new account.

  • chicster Level 2 Level 2 (200 points)
    Currently Being Moderated
    Aug 22, 2011 6:04 PM (in response to whodywei)

    Well whodywei, you got me to thinking.  I found you can just delete the RemoteDesktop.plist out of the user Preferences and get the same effect. Things would work fine - of course, the plist has the computer lists, etc.  Now, when I imported computer lists, that is what reverted me to having the problem again.  I did it multiple times - and the lists weren't correct or even consistent - one time the all computer was 267 computers, the next time 350.  I did do another admin account thing and it worked also - although it also would fail when importing lists.  Or at least the all computer list.  Well, not happy about losing the lists, but, glad to have it working again and it won't be too hard to get the lists back.  Thanks for the tip.  But still crossing my fingers - if it happened once, why not again?

  • shenyard Calculating status...
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    Aug 26, 2011 8:13 AM (in response to chicster)

    deleted the plist file fixed it for me.

  • Scooter MaGrooter Calculating status...
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    Sep 2, 2011 9:51 AM (in response to ericfromspr)

    I think I found what is going on with the copy failures.  I was looking at my plist file for ARD and it listed incorrect IP information for the Task Server which should be the computer you are using ARD on unless you are using a remote task server.  So here's what I did to fix the copy issue on mine...


    Open ARD.  Go to Remote Desktop, preferences, Task Server.  Change it to use a remote task server.  You can just put in dummy info here or simply your own computer IP.  Then simply switch it back to "Use task server on this computer".  Close preferences and then try copying to a remote machine.


    Please report back to this thread whether or not this worked or didn't work.  It worked on the one instance of ARD that I had with this problem.  I just want to make sure this fix isn't a fluke.  Hope it works for everyone else.

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