mail delete button changes to archive and phantom messages

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Level 1

11 points

mail delete button changes to archive and phantom messages

In the last month I have had these two problems with Mail on my ipad 2 running different iOs, but always the most up to date one. In fact, someone mentioned this problem last year in a post, but since he got no replies I thought I would start a new question.

Sometimes I get messages with no sender and no subject, wuith a sent date in 1969. I can only get rid of them by deleting the account and then adding it again.

Much more annoying, when the above problem occurs, withinin a short time, the delete button will change to an archive button so there is no way to delete messages. This occurs in the individual message view and the batch edit view. The only way I have found to solve this problem is to restore my ipad. But, of course, that is a pain.

Has anyone else had this problem and if so, any solutions?

Posted on Jul 26, 2011 5:46 AM

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Answer 1

King_Penguin

Level 10

334,336 points

Jul 26, 2011 5:54 AM in response to Allan Rubé

Archiving messages is an option for Gmail accounts - I don't think that it's available for other accounts. You should be able to switch it to a trashcan icon for deletion by selecting the account in Settings > Mail, Contacts, Calendars and switching Archiving 'off' : http://support.apple.com/kb/HT4207 (more on archiving here http://mail.google.com/support/bin/answer.py?answer=6576).

In terms of blank emails, try closing the Mail completely and then re-open it : from the home screen (i.e. not with Mail 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.

If that doesn't work then you could try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

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Answer 2

Allan Rubé Author

Level 1

11 points

Jul 26, 2011 6:10 AM in response to Allan Rubé

I will bookmark this page for when this happens again. I did th erestore last night. Things should be fine for a week or so.

Thanks,

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