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Lion Install Failed "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

Not a comforting message to see...


Here are the errors just before the above message is emitted and the install ends.



Jul 26 05:33:33 localhost OSInstaller[344]: PackageKit: Extracting file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/Essentials.pkg (destination=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, uid=0)

Jul 26 05:34:51 localhost OSInstaller[344]: PackageKit: Got copier error 2 extracting to path ./usr/lib/zsh/4.3.11/zsh/zselect.so: Read-only file system

Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/DataPool.c:135: Error: finished pool without filling it

Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/commonUtils.c:360: Error: fh_pread -1

Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/StreamCompressor.c :294: Error: pread failed for /Volumes/i7Mac/.OSInstallSandbox-tmp/Root//usr/lib/zsh/4.3.11/zsh/zselect.so: Undefined error: 0

Jul 26 05:34:51 localhost Unknown[329]: /SourceCache/AppleFSCompression/AppleFSCompression-37/Common/StreamCompressor.c :928: Error: returning errno 22 from FinishStreamCompressorQueue

Jul 26 05:35:33 localhost OSInstaller[344]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Essentials.pkg”." UserInfo=0x7f83610395f0 {NSLocalizedDescription=An error occurred while extracting files from the package “Essentials.pkg”., NSFilePath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, NSURL=Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg, PKInstallPackageIdentifier=com.apple.pkg.Essentials, NSUnderlyingError=0x7f8360d42420 "The operation couldn’t be completed. FinishStreamCompressorQueue error"} {

NSFilePath = "/Volumes/i7Mac/.OSInstallSandbox-tmp/Root";

NSLocalizedDescription = "An error occurred while extracting files from the package \U201cEssentials.pkg\U201d.";

NSURL = "Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg";

NSUnderlyingError = "Error Domain=BOMCopierFatalError Code=1 \"The operation couldn\U2019t be completed. FinishStreamCompressorQueue error\" UserInfo=0x7f8360d47220 {NSLocalizedFailureReason=FinishStreamCompressorQueue error, offset=2847022, type=BOMCopierFatalError, sourcePath=/Volumes/Mac OS X Install DVD/Packages/Essentials.pkg, destinationPath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root}";

PKInstallPackageIdentifier = "com.apple.pkg.Essentials";

}

Jul 26 05:35:33 localhost OSInstaller[344]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 "An error occurred while extracting files from the package “Essentials.pkg”." UserInfo=0x7f83610395f0 {NSLocalizedDescription=An error occurred while extracting files from the package “Essentials.pkg”., NSFilePath=/Volumes/i7Mac/.OSInstallSandbox-tmp/Root, NSURL=Essentials.pkg -- file://localhost/Volumes/Mac%20OS%20X%20Install%20DVD/Packages/OSInstall.mpkg, PKInstallPackageIdentifier=com.apple.pkg.Essentials, NSUnderlyingError=0x7f8360d42420 "The operation couldn’t be completed. FinishStreamCompressorQueue error"}

Jul 26 05:35:34 localhost OSInstaller[344]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.


If I boot to the "Recovery HD" I get a message "Installation Failed, Try re-intalling" Which would be a fine idea, but I can't because if I re-start installation from the hard drive I get the above errors.


I've burned the "InstallESD.img" to a DVD, but it also doesn't seem to work. Comes up as though I'm in the Reco

iMac, Mac OS X (10.6.8), i7, 16G, 1TB Hard drive.

Posted on Jul 26, 2011 6:21 AM

Reply
6 replies

Jul 26, 2011 6:56 AM in response to Carl Muckenhirn

In looking at the logs for the Recovery HD it seems to be looking for Lion (Server) components. I've been using SL in 64-bit mode so thought that may be the problem. Well after a PRAM reset the Lion Installer came up, gave the the option of installing (different than I'd seen before).


After selecting that option, it runs off and does some stuff and comes back with "Can't download the additional components needed to install Mac OS X." Which is a surprising message...


HELP.

Jul 26, 2011 7:42 AM in response to legendlcox

Yes, it appears that the "Essentials.pkg" install package is corrupt. I'm trying to convince the installer to load from a different copy of Lion Installer in the DVD.


If you think taking your Mac to BestBuy/Geek Squad will help, I feel sorry for you. All they'll do is wipe the drive and try and install over. Not what I want.


Thanks anyways.

Jul 29, 2011 4:40 AM in response to anglerchick

Jen,


Here's what I did to get Lion installed:


Burn the installer to a DVD and install from there. It worked for me. Here's what you need to do:


First you need another computer running at least 10.6.8.


1. On the other computer go to 'App Store' (make sure you're logged in to the App Store with the AppleID you used on the troubled computer)

2. Click on 'Purchased' in the 'App Store' window's toolbar

3. If you are on 10.6.8, and haven't downloaded Lion on that computer just click "Install" to download the installation application.

3. a, if the other computer is already running Lion, you'll need to re-download the installer.

3. b. Hold down 'Option' when selecting 'Purchased' then you click "Install"

4. When the Lion Installer starts up, just quit it. You want to work with the Installer application.

5. Find the "Install Lion OS X" application in the 'Applications' folder.

6. Hold down 'Control' and click on the application and select 'Show Package Contents'

7. Find 'InstallESD.dmg' which is in the "Shared Support" folder and copy it to your desktop.

8. Burn 'InstallESD.dmg' to a DVD ('Disk Utility' is simplest to do this).

9. Put the new install DVD into the computer that has Lion partially installed and reboot holding down the "C" key.

10. run the installer as normal, selecting your harddrive as the target.


In my case, when it rebooted to the harddisk the Lion installer started AGAIN. If this happens, let it run. Then you should be done.


Hope this helps.

Lion Install Failed "The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

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