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com.apple.helpd ( helpd ) - 1MB to 1GB ram Usage

Anyone can explain to me what is wrong with this daemon?


It appears randomly and takes from 1mb to 1GB of ram in less than 5 seconds.

After, it sits down eating my ram.


It`s safe to unload the com.apple.helpd plist from launchd and trash this thing?


User uploaded file

Posted on Jul 26, 2011 8:00 AM

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18 replies

Jul 28, 2011 11:52 PM in response to Facchini

I do have the very same problem on my Macbook Unibody 2009. Have you done what you suggested? Did it manage somehow to avoid the problem? For what I have understood the process seems to be related to the help documentation. Since the first Install of Lion is more and more rare on my machine, but it still appears quite often reaching on average 600 MB. I've sent feedback to Apple, but I don't know if any anser/solution is going to come. I posted also on macrumors forums and few people reported it.

Aug 15, 2011 6:27 PM in response to Facchini

helpd is also causing issues here, I'm also noticing (using little snitch) that it is constantly connecting to help.apple.com and at one point it initiated a connection to intuit.com and I didn't have any intuit software running, (infact I haven't since last tax season.)


I'm also seeing problems on accounts that have parental controls enabled with the webproxyd process, it will "randomly" decide to block all wab traffic for that user even if they have unrestricted web access. We have a script setup to kill & restart the process that users can run, and that seems to be getting them by for now but really is not an ideal solution.

Sep 6, 2011 2:19 AM in response to Facchini

It seems it's not a frequent issue.

I filled a bug report (hope you also did that), and after some communication with the engeneering team, I wait for an answer (or a solution).


I see in the Console a lot of messages regarding language:

  • 2011-09-05 23:50:39.160 hiutil[26759:8a03] Language ro_RO is not directly supported by SDM, but attempting to use anyway!
  • 2011-09-05 23:50:39.162 hiutil[26759:8a03] No stopwords available for ro_RO

Do you have something like that?

Sep 22, 2011 7:14 AM in response to Lukum

I did the following :

  1. launch Lingon
  2. then unroll the list of System Agents clicing on "Show" (it appears next to System Agents when you hover on it...)
  3. the look for com.apple.helpd
  4. say yes to the dialog window
  5. uncheck the Enable box


I did it this way. Some terminal option exists too, which is free. To tell the whole story, I have also upgraded my RAM to 4 Gigas. The processes has appeared some other times, but now it has stopped. I think yhere is some relationship with existing applications and their help pages. Some also refer to some languages incompatibility.


I have to say i didn't make a fresh install of Lion and that on Snow Leopard I had used CleanMyMac to take some unused languages off.... are we all upgrading people or there is someone with a fresh install too?

Sep 22, 2011 7:31 AM in response to franciturci

I guess I don't get how to do it in Lingon 3, because there's no Enable box in the dialog...

I have 4 Gigs RAM, deleted some old startup /Application support items here and there, restarted, did a PRAM reset, repaired permissions... Well helpd launched only once since then. In the console I see a lot around Adobe, AIR, and a couple of other things. Adobe has put files everywhere in years, crazy. Let's see if that helpd issue happens again then.

Sep 26, 2011 7:36 PM in response to Facchini

I'm also noticing a service (deamon) called: imagent (launching from /System/Library/privateFrameworks/IMCore.framework/imagent.app)


that is constanty running and making internet connections (to Apple and google mostly) even when I have no I.M programs running (such as iChat, Facetime, Adium, etc...)


it also seems to hit a CPU spike now and then, and is of course consuming some memory.

com.apple.helpd ( helpd ) - 1MB to 1GB ram Usage

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