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Flash player won't work

Having trouble with playing videos on youtube and other sites with flash content.


I upgraded to Mac OS X 10.7 Lion and Safari 5.1.


I've uninstalled and reinstalled the latest flash player several times, and messed with the safari>preferences>security>enable plug-ins


If I have the enable plug-ins box deselected and go to youtube, videos don't load and it says I have to upgrade my Adobe Flash Player (although it is up to date)


If I have the enable plug-ins box selected and go to youtube, videos don't load and it says Plug-in Failure.


I've verified and fixed my disk permissions with Disk Utilities.


I've turned off Safari Extensions even though I didn't have any installed.


This is my work computer, where I'm set up as a user and don't have access to the admin login because my IT guy is out on vacation. So at this point since it seems like I've tried everything else that people have suggested, I'm assuming that it has something to do with having to install the flash player while logged in as the admin. Would this make a difference?


I have a iMac at home with Lion and Safari 5.1 and have no problems at all with it. I've set up my work computer with the same settings as my home computer but yet I still get problems playing flash content.


Help please...

MacBook Pro, Mac OS X (10.7), Safari 5.1

Posted on Jul 26, 2011 10:45 AM

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57 replies

Jul 26, 2011 10:53 AM in response to booyah23

Another thing I noticed that is weird...


If I go to twitter.com, the home page will flash a couple times like its trying to reload or something, then safari will crash with a message saying, " Safari can't display this webpage, safari has repeatedly encountered an error while trying to display http://twitter.com/"


Also I have the Spotify app. After I log in it will immediately crash.


I'm not sure if these are related to my flash problem but I don't experience either of these problems on my home computer which seems to run flash completely fine.

Jul 26, 2011 11:32 AM in response to booyah23

If I have the enable plug-ins box deselected and go to youtube, videos don't load and it says I have to upgrade my Adobe Flash Player (although it is up to date

That box must be "selected" in order for the Flash plugin to be available to stream YouTube content.


Try this...


Quit Safari. Open a Finder window select your Home folder in the Sidebar on the left. Then open the Library folder, then the Caches folder, then the com.apple.Safari folder. Move the cache.db file from the com.apple.Safari folder to the Trash. Relaunch Safari. Try a video.


This is my work computer, where I'm set up as a user and don't have access to the admin login because my IT guy is out on vacation.

The network admin may have permissions setup so you can't add or remove certain types of content.

Aug 2, 2011 1:44 PM in response to booyah23

I am having the same problem, but I don't think Flash is to blame. It is happening on one of my sites which uses JWPlayer to auto play a video on page load, but in html5, not Flash. In Safari 5.0.5, the page loads fine and the video autoplays. In Safari 5.1, loading the page causes the browser to refresh three or four times in a second (i.e. as fast as it possibly can) and then it throws the error "Safari has repeatedly encountered an error while trying to display http://www.irbpassport.com"


However... when I go into the source code and remove the autoplay parameter, the page loads fine, and it is only when I click to play that the refreshing and error occur.


I therefore suspect an incompatibility between Safari 5.1 and JWPlayer. I'd be interested to know if JWPlayer is a factor in anyone else's situation.

Aug 2, 2011 2:27 PM in response to booyah23

What's the OS on your work Mac? Snow Leopard? I am having these problems on Snow Leopard. If you are too, then perhaps this is a problem specific to Safari 5.1 under Snow Leopard, which does not exhibit itself on Safari 5.1 under Lion?


I simply wish I hadn't upgraded. Safari 5.0.5 was fine. I only really do it so that Software Update doesn't nag me. I shouldn't imagine there's a way to downgrade either.

Aug 5, 2011 8:45 AM in response to meghanfromcincinnati

Your problem may not be exactly the same as that of the original poster of this thread, and it can be very confusing for everybody if we try to answer more than one question in each thread.


In order for us to give your problem our undivided attention in order to try to solve it, would you kindly start your own thread, describing the trouble you are having in the fullest detail, including completing your details to show what Mac you are using, what operating system, and what version of the application in question.


Also, what 'program update' it was you installed.

Sep 29, 2011 5:15 PM in response to booyah23

System info: MacBook Pro, Safari 5.1, Flash 10.3, Snow Leopard, Click to Flash.


I don't know if this will address your problem, but Flash stopped working in all browsers (I don't know if it was associated with some upgrade, or some other event.) Took a while to find the answer, but it was in a Flash setting (I access the Flash settings by a right-click on any Flash video) that was causing the problem. Local storage (the folder icon in the settings window) for Flash was set to zero. I unchecked "Never Ask Again" and set storage to unlimited. Problem fixed. (I didn't check to see if some lesser level of storage would work, but suspect that it would.)

Flash player won't work

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