while extracting file during restore, device disappear from iTunes; then error message "device cannot be found" pop up

I can get the "connect to itunes" while my device is plugged into a wall plug, but not while plugged into my laptop, when i unplug from the wall i lose that message. I can get itunes to recognise my device and i'm able to click "restore". Itunes extracts the files then comes to "waiting for iphone", then i get a disconnection sound from my laptop. So annoying

I didn't got it! Do you mean I should disable all the other options and enable "Microsoft Serveces" option which I didn't really found there! I see the "Apple Mobile device and bounjour Services" but not that microsoft thing.

- Services: only enable all microsoft services, apple mobile device and bonjour service

- Startup: only enable QTTask & iTunesHelper

Please explain it. I am really in trouble!

I have the same problem and I tried what you said but it still won't work. Anything else?

that happens to me as well and i really need help

Hello Good people, Marcus Mouse here 🙂.

i also had the same problem as mentioned above, well the solution is to recover your device in DFU Mode instead of recovery Mode.

This is how to achieve DFU mode. You can do it on every iPhone, iPod and iPad:

Method 1)

• Attach the phone to the pc
• Turn the phone off
• Hold power and home together for *exactly* 10 seconds
• Release power but keep holding home until the pc beeps as a USB device is recognized.
• At no point will the display come on. Now your restore should work.

Having problems? Try adjusting the 10 seconds to be slightly less like 9 seconds, then 8, then 7. It’s a tricky timing but you will eventually get it.

Method 2)

• Hook up the phone powered on to the PC
• Now hold home / power until the phone turns off and keep holding for 10 seconds. If the phone ever turns on during this phase,start over and hold for less time.
• Now release power and continue holding home until the PC recognizes the phone.
• I don’t like this method as much because there are “rumors” that it may cause some 1604 errors in the restore. I am not convinced of that though.

Method 3)

• Attach the phone to the pc
• Turn the phone off
• Press and hold power. Keep holding power. As soon as you see display on the screen of any sort press and hold home.
• Hold power and home together for *exactly* 10 seconds
• Release power but keep holding home until the pc beeps as a USB device is recognized.
• At no point will the display come on. Now your restore should work.

Having problems? Try adjusting the 10 seconds to be slightly less like 9 seconds, then 8, then 7. It’s a tricky timing but you will eventually get it.

Have MAC OSX 10.5.6 or aMAC Book slim? You have a problem entering DFU mode. Here is an easy fix from the dev-team blog:

1. You will need an account with ADC (Apple Developer Connection) this is free and takes a few minutes to sign up, you should read the terms and conditions carefully and you should only acrobat download sign up if you are thinking of developing applications in the future – http://developer.apple.com/mac/
2. Download the disk image “IOUSBFamily Log release for Mac OS X 10.5.5 Build 9F33″ (yes, that is a 5 in 10.5.5 – this is a developer debug package of the USB kernel extension).
3. Install IOUSBFamily-315.4.1.pkg from within the disk image
4. Reboot your system!

Hope this was helpful.

Good Day 😊.

My iPhone 6 was stuck in recovery mode (connect to itunes screen - itunes logo with iphone cable), this was due to updating to iOs 10 via wifi and then battery going dead!

iTunes recognised the iPhone, selecting Update or Restore would end in error.

First try softwarw such as ReiBoot, wondershare, iReb

Here was my solution after days of attempts:

- Download IPSW software from 3rd party website, latest version for your iPhone should do as you will not be able to recover data on phone. You will be able to sync from iTunes backup later

- Place this file in C:\Users\**YOURUSERNAME**\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

- Return to iTunes and connect iPhone

- Put iPhone into DFU mode (google method) - iTunes should still have iPhone recognised

- Shift click Restore and then select the IPSW file

- This should now being Restore process and your iPhone should work after this

If this does not work or this ends after timeout/15mins:

Disable firewall/spyware

Ensure iTunes is latest version

Try another PC/Laptop which is faster - This is the method which eventually worked for me!!

I then synced the app data from my iTunes, which was 3 weeks old. You will then have to allow your iPhone to download the actually apps seperately as backup only saves app Data.

p.s. This shows backup your iphone weekly minimum and you will have no issues incase your iPhone is bricked!!

Thank you so much. Had so much trouble. The first option worked!!! Thanks again.

Thanks. Holding the 2 buttons down after plugging in may have worked........YES! Success!!! Thankyou. Been trying for hours!

I am having the same problem?? This is crazy

I am getting this exact problem, please anybody got a fix

Replaced my battery ages ago, power button hasn't worked in months, whether any of that info has relevance I don't know