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Gray background after wakeup after lion upgrade?

I have a MacPro i upgraded to Lion, it is a 2008 model with 2 Dell 27" monitors, and a ATI 5770 video card. After i upgraded to Lion everything seemed to work ok. the next morning i went back to the machine to wake use it again and when the monitors woke up, the background on the main monitor is grey, not the galaxy background that is the default. THe second monitor does not have this problem. Th only way i have been able to reset it to the image is to reboot, which i rarley do with this machine, It will stay on for months at a time, and i reboot only as needed. I have tried using the desktop & Screensave from system preferences and it does not do anything. I have even set it to change every 5 mins and it had no effect.


ANyone have a clue?


John

Posted on Jul 27, 2011 6:32 AM

Reply
217 replies

Apr 4, 2012 6:16 PM in response to Johnm973

Here are 10 problems I have with Lion that might be related to this thread, and what I think might be going on:


I have this problem too. It seems like it has been happening ever since Lion came out, but I feel like it got worse around December, plus or minus a month. I'm a graphic design student and I bring my 2011 Macbook Pro with me to work and plug it in at home at night. At work I don't have an external display, but at home I have a DS-263N. I connect to it with a TB to DVI adapter. That setup seemed to work fine before Lion.


Now I have a few different issues after waking from sleep.


  1. Gray background. Annoying.
  2. Full screen applications, mainly Mail (that's the main one I use though) will sometimes lose their menu bar or otherwise show up mostly off the screen, with no way to exit full screen mode.
  3. Windows moved around/resized long and skinny. It seems like they retain their width, but get as short as the application allows if you tried to shrink them yourself.
  4. Login box. Sometimes it's gone, sometimes I can see a corner of it peeking out of the top right of my screen, sometimes it will appear and then go away and the computer will suddenly sleep again.
  5. After logging in for about 10-15 seconds, my computer will go back to sleep. This is usually preceded by the funky login box issues mentioned above. It is very jarring and happens unexpectedly, but not very often. Maybe once or twice a week, through dozens of sleep cycles.
  6. Sometimes after logging in, my menu bar will be gone at the top, as well as my dock (not hidden). If I remember correctly, it seems like sometimes my desktop icons have also disappeared along with this issue. Like the one above, it is often preceded by strange login box behavior. It happens slightly more often then the above issue as well, maybe up to 3 times a week.
  7. Often when I have the gray background issue, the fuzzy background behind the Launchpad often disappears, showing through the regular desktop behind it, making things far less legible.
  8. Somtimes when having the gray background issue, the textures on the Mission Control background disappear, and sometimes the whole thing gets somewhat distorted and things don't line up properly or overlap. This distortion doesn't seem to happen as often as the missing pattern, however.
  9. Occasionally the Dashboard will overlay on top of what I'm currently working on. But it's not what you're thinking. I have the Dashboard setup as it's own desktop space. But the controls for editing the Dashboard Widgets will come up over what I'm working on. This seems to be the rarest of bugs. In addition, I even had mail exit full screen and land itself inside the dashboard. I could move it around inside the Dashboard and resize it, and even arranged my Widgets around it because it was kind of nice. It only lasted until I had to reboot or killed the Dock process as something else was broken. Can't remember which.
  10. Lastly, I've noticed that in Photoshop my document will be using the color settings for the main Macbook Pro display. They look muted and darker on my IPS screen. I've noticed it more recently as the current website I'm designing uses vibrant colors and the reds and greens were getting absolutely slaughtered. So I did a test: I opened my lid and waited for the display to wake up. I then moved my Photoshop window over to the Macbook Pro display and watched as the colors seemed to match perfectly what I would expect. But then as I move them back to the other display, it would flick over to the correct colors. Might be a Photoshop bug (I only noticed it since running the CS6 beta), but I thought it was worth a mention as it doesn't always do this, and it seems to accompany the other bugs—I think.


Many times when these issues are happening, I will notice my internal Macbook Pro's screen lighting up through the logo. It does it one or more times. I always run it in clamshell mode up on a mesh stand that keeps it nice and cool and elevated, as having the screen closed can cause an increase in temperature since the fan intakes are mainly around and in the keyboard area from what I understand.


My theory: the computer is having trouble knowing which display it should use upon waking from sleep. It flicks back and forth between them, and in the process something gets screwed up.


Per the color profile example above (#10), I would speculate that it believes it is using the Macbook Pro display, even though it is outputting to the external. Or at least it is part-way believing that it is using that display. That could explain the gray background issue.


Let me elaborate: my Macbook Pro will remember different displays I have plugged into it and set the correct background wallpaper. But what if there is no display plugged in? Well then it would not want to load the wallpaper into memory as that would be a waste. So it halfway thinks it's using the built-in display. It senses the external, matches the resolution, but that's it. It doesn't recognize an identifier? Maybe? That would tell it ok, this external uses X color profile, X wallpaper, and X whatever else. Perhaps this causes some of the other issues. Like ok, X monitor is setup as primary but it's not plugged in (or recognized by an ID), so don't put the menu bar at the top, or since it doesn't think an external is in use, it doesn't load the blurred out version of it's wallpaper for the Launchpad, or maybe the textures for Mission Control and other things go haywire because they think they are on a smaller resolution screen? My external is 1920x1200, and my MBP is 1680x1050.


So maybe upon login, some preference file is getting corrupted as it has a problem making the switch between the displays. If I were an Apple engineer (hah I wish), I would focus on that area, based on my own personal observations. I use my Macbook Pro to make a living, and to do school work (though I'm graduating soon), but this issue is still very annoying and often interrupts my workflow. As a workaround, I put the killall Dock command into Automator and saved it as an app to my desktop called "Fix My Mac" that I can click on to help get rid of some of these issues. That is, until my desktop icons disappear. Maybe I should set a keybaord shortcut for Terminal, lol.


As for debugging steps, I've tried about everything listed here already. Resetting PRAM, repairing permissions, updating everything, and even uninstalling or removing a lot of the tweaks or custom system utilities that I have installed.


I'm a huge Apple fan, but I still consider it unacceptable that this issue has been around for this long and is still not resolved. Perhaps moving to a yearly release cycle for OS X has put the pressure on the team to deliver new features instead of fixing existing bugs? I sure hope that's not the case. But perhaps the team in Cupertino could try using their Macs with some under $1000 non-Cinema displays? I've yet to hear of anyone having an issue with them. Maybe I'll put some graduation money towards one, lol. But I'm kind of wanting to hold off for a Retina Cinema Display, which would be magic for design work.


Here are some screenshots of the various bugs that I've amassed. Though I think I'm missing some.


This one was while I was working on cutting up a PDF for an email blast in Photoshop CS6. It's the Dashboard bug I mentioned earlier:


User uploaded file


Here is an older one I found in my screenshot folder:


User uploaded file


Here is one showing the Launchpad issue:


User uploaded file


Here is another shot from another time:


User uploaded file


Here is the dashboard bug:


User uploaded file


I wish I had some screenshots of the other bugs, but I can't find them if I do. I don't think I've ever tried taking a screenshot at the login box, not sure if that would even work?


So that's my exhaustive overview of my Lion problems that are likely related to the issue in this post. Hopefully an Apple engineer will see this post and it will be helpful! Feel free to contact me, Apple engineers. I'd love to help settle this issue once and for all! This has been pretty ridiculous. I'm a fairly computer literate person. I used to build my own systems and wasted so much time troubleshooting Windows crap. I've been on OS X since 10.4 and Lion seems like a Lemon to me. 10.6 was rock solid, but I love some of the features in Lion like swiping between desktops. I just wish these bugs would get patched!

Apr 6, 2012 4:06 AM in response to Johnm973

I just made an interesting find. I noticed my line-out was unplugged and when I went to plug it back in, it pulled the Mini Display Port to DVI dongle out of my system and caused it to go to sleep.


I then went on to wake it from sleep, but it wouldn't wake becasue the cable was pulled out just slightly.


After the second time I checked the cable and it came back on the third wake from sleep. This time the screen was completely black, but I entered my password. Upon waking, my screen was set at 800x600 resolution, which is weird. But after changing it back, I noticed many of my windows that were fine (except at lower resolution) were shifted to different locations on the screen, and smaller. Here is the screen shot:


User uploaded file


This leads me to believe that one of two things is happening here:


  1. There is some error in the way that the dongle from Apple is translating things to the display (proper resolution, etc). Or like I mentioned earlier, Lion is just confused about the display's info and not setting the proper settings or
  2. Our monitors have something about them that is causing this issue


Since this bug didn't manifest until after Lion, and I had my monitor before Lion, I'm not sure. Maybe there is some strange thing happening with our monitors and the way it communicates with Lion? Flipping through screen resolutions that are wrong, etc.


So maybe we should post our setups to narrow down possibilities.


  • February 2011 Macbook Pro 15" 2.2Ghz Core i7 8GB ram Hi-Res display 8GB ram 128GB SSD
  • Mini Display Port to DVI adapter from Apple going from Thunderbolt port to full size DVI cable.
  • Monitor: DoubleSight DS-263N 26" H-IPS 1920x1200.


Software tricks that I've tried since my previous post:


No apps in full screen mode.


Hardware issues I've ruled out:


Problem persists with or without USB HDD, FireWire HDD, Wacom tablet, printer, or line-out audio plugged in.


Software issues I still need to try:


Making the dock visible by default (no auto-hide)


Hardware issues I still need to try:


Different monitor (this might be tricky), non Apple wired keyboard and Magic Mouse, maybe non-Apple WIFI router, but that might be pushing it. But who knows at this point!


Please Apple technicians...hear our plea!

Apr 5, 2012 5:35 PM in response to SergeLaste

No problem—I like to be as thorough as possible.


I've got a few more screenshots to share since then. One is a snapshot with my iPhone of the login box issue, as it refused to let me screenshot that screen.


Interesting that the login box issue correlated with these subsequent problems. All of these screenshots are from right after logging in this evening...


Login box moved to top right corner:


User uploaded file


Detail view of login box: up against corner of monitor:


User uploaded file


Screenshot showing missing menu bar and Photoshop magically moved over the the far right of the screen:


User uploaded file


Here is the same screenshot but with Launchpad activated. Note it only dims the display, kind of like Dashboard used to do before Lion. No blur, no icons at all:


User uploaded file


Here is a screenshot of Mission Control. The background isn't messed up, and the windows aren't acting weird, but it scrambled the image in Photoshop, and that was not the size of the image. When clicked on, the image was roughly 1/6 the size of the scrambled area, so I'm not sure where that came from:


User uploaded file

I will have to post the remaining screenshots below as it doesn't seem to allow me to attach any more to this post. Perhaps I hit a limit?


See below...

Apr 5, 2012 5:49 PM in response to SergeLaste

Here are the remaining screenshots from the post above...



This is a screenshot of the Dashboard bug where all the widgets like to pile up in the corner:


User uploaded file


In this bug (which I forgot about—must be the rarest of them?) the dock turned black, where mine is normally a light grayish silver:


User uploaded file


Please note that throughout these, the gray background didn't show up, but sometimes these issues are associated with it, which is why I am posting.


Also please note in the screenshot in the above post that shows the Mission Control, the dock is missing, and it is normally visible. I forgot to note that.


I was not able to fix any of these bugs using killall Dock in terminal (using my desktop app that runs the script). The only way to fix this issue was to open the lid on the MBP and wait for the built-in display to switch on, then the menu bar, dock, and everything else went back to normal. I was able to close the lid again and not have any issues. Though curiously the black dock remains. I believe a system restart will clear it, however.


These bugs are getting out of control! I tested my system for that supposed new Mac malware that can effect your system by using a Java vulnerability, but the test results were negative—thank goodness! But part of me almost wishes this was a virus, just so I could devise a way to remove it and fix my system. No such luck.


Please, PLEASE Apple read this post and begin working on a fix ASAP. I feel like the bugs are getting worse/more frequent as time goes on. I'm considering disabling sleep on my system so things aren't all screwed up every time I come back. Or at least setting it to something ridiculous like 4 hours. It's rare that I'm away from my machine for that long—even during the night. I am a college student/design intern at an ad agency and I'm graduating in about a month. I have no life...it's all on my Mac, iPad and iPhone. At least the last two work properly most of the time. My Mac used to before Lion! But it's getting worse!!

Mar 8, 2012 8:39 AM in response to SergeLaste

This problem also exists with my iMac and 24" Dell monitor. Ever since I reset the iMac's PRAM, the problem has only happened once in the past while. Which is a major improvement over the frequency of it occuring prior to the reset. I should add that I did install a recent software update for the iMac about a week ago (after the PRAM reset) and can't remember if the one gray screen incident happened before or after. And it does look like a firmware update was just released that I have yet to install: http://support.apple.com/kb/HT1237#


I do think Windows 7 handles multiple displays much better than Mac OS X. Primarily because it doesn't take as long to auto detect the extra displays when waking up from computer sleep or even display sleep. And of course, I've never had the wallpaper for the other displays turn gray upon wake either.


Anyway, this is definitely a problem with Mac OS Lion. I haven't gone through this entire discussion but I wonder if this happens to people plugging their MacBook Pros or MacBook Airs into the Apple 27" Thunderbolt display. They were both designed to work together but it is still considered an external display.

Aug 5, 2013 9:18 AM in response to Johnm973

I'm using a MacBook Pro with Mountain Lion 10.8.4 and this issue is still occurring for me. In fact, it seems to be getting more and more frequent. I don't know if it's related to the fact that I use an external monitor at work and then bring the laptop home where I just work off of the laptop screen but there are several issues that I'm dealing with.


  • When waking it up, the screen won't appear, it seems to be searching for an external monitor. The only way that I've been able to wake it is to restart it.
  • When waking it up via the space bar or trackpad, it grey screens and restarts with the 'error has occurred' message.
  • Lately I've also had the '3 beep' situation where the computer just continues to repeat 3 loud beeps until I restart it. From what I understand, this is related to a memory issue. I do have upgraded RAM so I'm running 8GB of ram from Crucial.


Every one of these is sporadic at best. I don't get why Apple hasn't addressed an issue that's been around since 2011 and has spanned 3 different versions of their operating systems.

Jul 31, 2011 10:20 AM in response to Johnm973

I am not 100% sure this fixed it, but the gray screen did not come back after this. You may not be able to do this anyway. But I was having two problems, 1. when the computer went to sleep and came back the desktop wallpaper would be gray on my main screen, 2. randomly my 2nd display (which was connected to HDMI via a converter) would display colored static and need the screen to be restarted.


After reading the other thread about the static some people were saying it might be the HDMI copy protection messing up. So I removed the Apple HDMI to DVI converter and connected HDMI stirght to HDMI into my Dell 24in display. My 2nd display is older and did not have HDMI in so I plugged that into the Mini-DVI port on my Mac Mini. (Basically switching the two monitors around on the outputs, maybe that fixed the gray?)


When I booted back up I put the machine to sleep several times and the gray background problem is gone so far. And I have not seen the static (yet) but the static is more random and harder to test if it's truely gone.


I am keeping my fingers crossed.

Aug 2, 2011 6:21 AM in response to Johnm973

Similar issue:

randomly (after wakeup, after 2nd monitor connected), the 2nd monitor (24" connected via DVI adapter) gets a grey background.

tried changing wallpaper, but no luck.

if you login/logout you get your wallpaper back (and yes, of course, also if you reboot).

annoying.


MBP 15" 2010


2,53 Ghz Intel Core i5

GB 1067 MHz DDR3

NVIDIA GeForce GT 330M 256 MB

Mac OS X Lion 10.7 (11A511)

Aug 8, 2011 11:22 AM in response to Johnm973

I have the same issue, except mine doesn't need sleep to do it. I get the same symtoms after the screen saver has been on for a lengthy period of time (maybe an hour?). It consolidates the windows to the primary screen as if the laptop's screen was disconnected and changes the laptop's background to grey. Once this happens, I am unable to get the desktop to reset without a reboot.


Incidentaly, this only happens to me when connected to dvi (dvi to mdp passive adapter). When connected direct to an ACD this doesn't happen.


So far, I haven't found a resolution, so I filed a bug on radar.


Has anyone else had any luck fixing this?

Aug 11, 2011 9:10 AM in response to lstroud

I've had the same exact problem. I'm using a macbook pro (15", mid-2009, MacBookPro5,3) and have a mini display port to dvi adapter (from Apple) plugged into a Dell 2408WFP display and running Lion. I put the macbook to sleep and sometimes (not always) when I wake it back up - the Dell display has a gray background. I'm using the get better battery life setting - so the video card being uses is the nvideo geforce 9400M 256MB instead of the higher speed graphics adapter (I think I'll try the higher performance one and see if that helps at all). I've seen the fuzzy display too a couple of times - strange to see that, reminded me of watching a non-channel on tv.


I also agree that when you get the gray background - there is nothing at all you can do to change it. The background


My workaround had been to reboot - which is a pain. Then I found out about logging out and back in - that's less bad.


Today I just plain old unplugged the mini display port and waited for it to settle down and plugged it back in - and the background is back to what it should be.

Gray background after wakeup after lion upgrade?

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