Can't Connect to a Citrix Session

Question

Can't Connect to a Citrix Session

I use Safari on my MacBook pro to connect to a Windows environmenbt at work that uses Citrix. The applet uses Java and has been working fine. Now that I have updated Safari to 5.1, I get the folowing error message when I try to connect.

This browser does not use the Cocoa Java Plug-In.

1) Make sure that the JVM 1.4.1 or later is installed

2) Check that this browser supports Java for Cocoa (such as Safari)

Then I get an Application Security box that says:

Unsupported browser

On Mac, the client applications session manager requires Safari 1.0 or later. Other browsers are not supported.

This is obviously not true as I am using Safari 5.1.

I know that the Citrix environment is working correctly because I can conect to it on my iPad. The only thing that I think has changed is the version of Safari.

My Java software is up to date (v 1.6). Anyone else run into this or have any suggestions?

Thanks,

David

13" MacBook Pro & G5 iMac Rev. B., Mac OS X (10.6.7), iPhone 3Gs with iOS4, iPad2

Posted on Jul 29, 2011 12:32 PM

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Answer 1

rtkfm

Level 1

0 points

Aug 10, 2011 6:14 PM in response to David Schwartzer

I'm having the same problem/error messages. Of course at an extremely inopportune time! Would love to know how to fix this!

Would very much appreciate help from anyone;/

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Answer 2

rtkfm

Level 1

0 points

Aug 10, 2011 6:17 PM in response to David Schwartzer

Saw this like afterwards,

http://kb.juniper.net/InfoCenter/index?page=content&id=KB21507&cat=ssl_vpn&actp= LIST

which basically says don't upgrade to 5.1.

Is there a way to downgrade??

Thanks,

Meghan

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Answer 3

gogerly

Level 1

0 points

Aug 10, 2011 6:21 PM in response to David Schwartzer

Hi David,

Citrix also has a native OS-X plug-in that works just great. I gave up the Java plug-in due to some connection issues way back with Leopard. I'm not sure about the setup at your facility, but I doubt it makes a difference on the server side. Worth giving it a try...

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Answer 4

Aug 10, 2011 6:32 PM in response to gogerly

Goggly, thanks fornthe tip. Do you have a link where I can find the plug in?

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Answer 5

gogerly

Level 1

0 points

Aug 10, 2011 6:52 PM in response to David Schwartzer

You may try www.citrix.com and search on "remote plugin for mac os x". There are a few choices, so you may have to check with your network admin as to which one to use. Or download what you think is Ok and try it out anyway -- as I did.. 🙂

Good luck!

jake

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Answer 6

Aug 10, 2011 6:52 PM in response to rtkfm

Meghan:

Rather than downgrade, I found a tip that allows you to install Safari 5.0.5 alongside Safari 5.1. When I need the Citrix connection, I use the older version. For everything else, I use the current version.

I have not yet upgraded to Lion and I don't know if the older Safari will work after the upgrade.

I'll look for the older Safari install instructions and post here.

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Answer 7

gogerly

Level 1

0 points

Aug 14, 2011 8:57 AM in response to David Schwartzer

Hi David,

Did you hava any success?

Our IS dept's posted plug-in works for me. if you want to try it.

Jake

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Answer 8

Aug 14, 2011 9:37 AM in response to gogerly

Gogerly:

I have just upgraded to Lion and the previous restore of Safari 5.0.5 broke after the upgrade. I had to do a reinstal of Safari 5.0.5 and the Java for OS X 10.6 and OS X 10.7 to get it to work again. Here is the process I followed. At this point everything seems to be working properly but I still use the two Safari versions.

1) Download and install Pacifist from: http://www.charlessoft.com/Pacifist.dmg

2) Download and Mount JavaForMacOSX10.6Update5 from: http://support.apple.com/kb/DL1360

3) Download and Mount JavaForMacOSX10.7 from: http://support.apple.com/kb/DL1421

4) Launch Pacifist and select Open Package

5) Select the mounted JavaForMacOSX10.6Update5.pkg

6) Hit install, when it prompts always select "Replace"

7) After it is complete, select Open Package and select the JavaForMacOSX10.7.pkg

8) When it prompts select "Replace"

9)You can copy Safari 5.0.5 from SL or if you do not have access to a SL machine

10) Download and mount Safari 5.0.5 from http://appldnld.apple.com.edgesuite.net/content.info.apple.com/Safari5/041-0564. 20110413.Fi9pb/Safari5.0.5SnowLeopard.dmg

11) In Pacifist select Open Package and select the Safari 5.0.5 pkg file

12) This time select Extract and place it onto your desktop

13) Go to the Safari5.0.5SnowLeopard folder on your desktop, inside of that you will see an Applications folder, open that and you will see Safari, you can rename this Safari, I named mine Safari 5.0.5 and copy it to your main Applications folder or whereever you want.

14) Launch this Safari and go to About and make sure it says 5.0.5

15) Try your Secure App Manager.

Can you point me to the specific plug-in you used? It might be worth a try.

Thanks,

David

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Answer 9

gogerly

Level 1

0 points

Aug 14, 2011 10:11 AM in response to David Schwartzer

Citrix Online Plug-in for Mac - Web.

Here's a link (hope I can get it to work)

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Answer 10

DMJS1981

Level 1

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Sep 26, 2011 7:27 AM in response to David Schwartzer

David,

Thanks for the detailed instructions very helpful - do we know when apple are going to fix 5.1 to work with citrix?

David

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Answer 11

Sep 26, 2011 6:47 PM in response to DMJS1981

David:

We don't have any way of knowing if or when Apple may address this issue. If I had to guess, I would think that the fix has to come from Citrix to accommodate the newer browser design.

Regards,

David

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Answer 12

Sep 28, 2011 4:46 AM in response to David Schwartzer

David - you are an absolute genius! I followed your steps above, and I can now access my work documents perfectly, after spending weeks of myself and my I.T. Department tearing their hair out!

Thank you so much!

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Answer 13

Sep 28, 2011 1:53 PM in response to jasonbetts

Jason:

Thanks for your note. Glad it helped. I would appreciate a Correct Answer rating if you found it helpful.

Regards,

David

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Answer 14

Oct 12, 2011 9:17 AM in response to David Schwartzer

Sorry for the delay David... how do I do that?

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Answer 15

Oct 12, 2011 11:39 AM in response to jasonbetts

Jason:

When you are signed in to the Community you should see a box that says Correct Answer, with a green check mark. Just sect that box in the correctvanswer box.

Regards,

David

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