Previous 1 2 Next 16 Replies Latest reply: Jul 1, 2012 8:52 PM by rene henry
KungfuSal Level 1 Level 1

I've recently bought a Macbook pro which already had Facetime pre-installed (version 1.0.3) but for some reason it will not work!! That is, I can't even log in under my Apple ID.

 

The thing falls over when I sign in - it produces and message to say that I can't sign in and I need to check my network connections.

 

I have checked and double check that i am using the correct Apple ID username and password with the apple web site (manage your Apple ID) and my wife uses Facetime via her iPhone which works OK.

 

So I'm assuming that our internet connection is fine, since my wife is able to use the iPhone Facetime at home and I'm trying to use the same network, and that I am entering my Apple ID correctly, but why won't it work!!

 

I see that the App Store is selling Facetime 1.0.2 - has this something to do with it?

 

Where am I going wrong?

 

Can anyone offer any suggestions?

 

Thanks


MacBook Pro, Mac OS X (10.6.8)
Solved by BYoung91 on Aug 29, 2011 7:36 PM Solved

I have the same issue. My little bro told me to go into the wifi settings, go to advanced, and change the DNS sever from whatever to "8.8.8.8". i was skeptical at first but it worked. The problem now is I still can't facetime with anyone! So maybe its not such a good idea after all. My macbook pro is brand new and came with Lion pre-installed. the next issue too is that i noticed the mac app store is still selling the 1.02 version of the facetime app. i checked my one and noticed I have version 1.1! I think that this is the real problem. I tried buying the app on the App store and it told me to delete the facetime app I have on my MBP because my facetime is a "later version of the app". I tried deleting it but the OS won't allow me to delete it because its already integrated in the system! I realize now that this might not be helping......

  • kylefromfarawayshit Level 1 Level 1

    I am having this same issue! rrrr

  • BYoung91 Level 1 Level 1

    I have the same issue. My little bro told me to go into the wifi settings, go to advanced, and change the DNS sever from whatever to "8.8.8.8". i was skeptical at first but it worked. The problem now is I still can't facetime with anyone! So maybe its not such a good idea after all. My macbook pro is brand new and came with Lion pre-installed. the next issue too is that i noticed the mac app store is still selling the 1.02 version of the facetime app. i checked my one and noticed I have version 1.1! I think that this is the real problem. I tried buying the app on the App store and it told me to delete the facetime app I have on my MBP because my facetime is a "later version of the app". I tried deleting it but the OS won't allow me to delete it because its already integrated in the system! I realize now that this might not be helping......

  • MelanieVarner Level 1 Level 1

    I am having the same issues on my iMac. Facetime worked before I installed Lion. Frustrating...

  • David Hall9 Level 1 Level 1

    Same problem here. Lion installed and now no FaceTime - Apple ID is "Verified" and then on clicking "next" and after chugging for a while a dialog come up with

    FaceTime Activation

    Could not verify the email address. Please check your network connection and try again.

     

    I am hesitant to alter the wifi settings...

  • cfornow13 Level 1 Level 1

    same trouble here..  new MBA with lion.

  • BYoung91 Level 1 Level 1

    okay, i think it is fine if u do change the wifi settings and change the DNS server to 8.8.8.8 The reason i am saying this is because i can now facetime with my whole family without too much problems. sometimes all it takes is for me to call 2 or 3 times to get through. my guess is apple has a few bugs to work out.  still, everything works fine for me so far on my 13" 2011 MBP. hope this helps some of you out there.

  • cfornow13 Level 1 Level 1

    okay thanks BYoung91, that 8.8.8.8 and 8.8.4.4 make facetime registration work for me now too.  Thanks.

  • KungfuSal Level 1 Level 1

    I followed the advice - DNS 8.8.8.8

     

    Worked for me.

     

    Thanks everyone who help out

    KFS

  • KungfuSal Level 1 Level 1

    Just got the iPad2 to work now!

     

    Brilliant

     

    Again followed the advice (DNS 8.8.8.8) for the iPad2 too

  • marcusmikaela Level 1 Level 1

    we have same problem, same version of Facetime but when i tried to trick the DNS (8.8.8.8), it didn't worked for me...any other solution guys?

     

    TIA

  • ericfromrockhill Level 1 Level 1

    Your trick did the trick ! It worked on 2 iPod touches and my iMac as well.

    Thank You!

  • zoe.blay Level 1 Level 1

    Hi, BYoung91!

     

    I have been tearing my hair out since I got a new MacBook Pro because I have been about to login to FaceTime. OS X Lion's preinstalled into it so the previous suggestions from other members (who had their OS updated, instead) can't really apply to my problem. However, I read about what you did and tried it out, too. Guess what: I was finally able to make it into my FaceTime account!

     

    Now, if only I can get it to WORK AND MAKE ACTUAL CALLS (LOL!)...

     

     

    Still, thanks!

    Zoe Blay

  • Cooleach Level 1 Level 1

    I have the same problem with preinstalled FaceTime on my iMac. I've tried all the tricks but nothing helped. Is there any other solution?

  • jazzkt Level 1 Level 1

    With my Facetime also solved my ical connection problem.  Many thanks. Brilliant advice..

Previous 1 2 Next