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iWork won't load

4128 Views 14 Replies Latest reply: Mar 23, 2012 8:49 AM by KatooKatoo RSS
timothyfmcdaniel Calculating status...
Currently Being Moderated
Jul 30, 2011 12:11 PM

I installed the trial version of iWork09 on Lion and its not working. I keep getting this error. I have already reset my permissions, and uninstalled/reinstalled and still keeping getting same error.

 

 

Process:         Pages [10999]

Path:            /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

Identifier:      com.apple.iWork.Pages

Version:         4.0.3 (766)

Build Info:      Pages-7660000~4

Code Type:       X86 (Native)

Parent Process:  launchd [171]

 

 

Date/Time:       2011-07-30 14:46:35.774 -0400

OS Version:      Mac OS X 10.7 (11A511)

Report Version:  9

 

 

Interval Since Last Report:          846371 sec

Crashes Since Last Report:           5

Per-App Crashes Since Last Report:   1

Anonymous UUID:                      E2DF12C7-69EE-4A1B-8495-610D39580088

 

 

Crashed Thread:  0

 

 

Exception Type:  EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

 

 

Application Specific Information:

dyld: launch, loading dependent libraries

 

 

Dyld Error Message:

  Library not loaded: @rpath/MobileMe.framework/Versions/A/MobileMe

  Referenced from: /Library/Application Support/iWork '09/*/SFApplication.framework/Versions/A/SFApplication

  Reason: image not found

 

 

Binary Images:

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  0x384000 -   0xe6efe6 +SFCompatibility (??? - ???) <EB5B1E17-8037-6AA9-F2C9-FBBE7E937C77> /Library/Application Support/iWork '09/*/SFCompatibility.framework/Versions/A/SFCompatibility

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0x92cdf000 - 0x92ce3fff  libGIF.dylib (??? - ???) <F6094267-AB0E-38FC-8201-510AA4BDC974> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib

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0x941b8000 - 0x94208ff9  com.apple.QuickLookFramework (3.0 - 489.1) <46E053F5-E7CC-3358-93AF-635837E4ECCA> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook

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0x942bf000 - 0x94318ff3  com.apple.coreui (0.3 - 162) <BD3FBC84-234A-38E0-AA29-DE0424D3FD16> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x94319000 - 0x9458affb  com.apple.CoreImage (7.77 - 1.0.1) <DF1D9EB7-5879-3EA2-8CF5-80004DAC18BC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage

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0x9a440000 - 0x9a65eff7  com.apple.imageKit (2.1 - 1.0) <0B16E64D-597C-3ECE-8076-7991AF7D6820> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit

0x9a65f000 - 0x9a6d4fff  com.apple.Metadata (10.7.0 - 627.9) <1EF7D615-3DF4-3F5D-88CE-6BDFA120FE32> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata

0x9a6d5000 - 0x9a8efff7  com.apple.JavaScriptCore (7534 - 7534.48) <430C2E37-5E97-3C16-9BC9-D8478F7A6CF6> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore

0x9a8f0000 - 0x9a8f3ffd  libCoreVMClient.dylib (??? - ???) <1438A7D5-A622-3623-A49F-45F881B1D947> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib

0x9a8f4000 - 0x9aa03ff7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <01987A45-9270-30FD-8A67-5E53DB637909> /usr/lib/libsqlite3.dylib

0x9aa04000 - 0x9aaecfff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <ED3F5E83-8C76-3D46-B2FF-0D5BDF8970C5> /usr/lib/libxml2.2.dylib

0x9aaed000 - 0x9ad16ffb  com.apple.QuartzComposer (5.0 - 232) <B25A191A-B96D-3BB0-B7D5-FDE4A97DFD06> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer

0x9ad17000 - 0x9ad18ffd  com.apple.MonitorPanelFramework (1.4.0 - 1.4.0) <45AC1CB9-2A81-3FEA-9BA4-E9BBA2582A28> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l

0x9ad25000 - 0x9ad3aff7  com.apple.ImageCapture (7.0 - 7.0) <116BC0CA-428E-396F-85DF-52793034D2A0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture

0x9b072000 - 0x9b474ff6  libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x9b4d2000 - 0x9b4e2fff  libsasl2.2.dylib (3.15.0 - compatibility 3.0.0) <D6F728DA-990A-32A3-86FA-4A3F4D88E309> /usr/lib/libsasl2.2.dylib

0x9b4e3000 - 0x9b4e7ffa  libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib

0x9b4e8000 - 0x9bf6dffe  com.apple.AppKit (6.7 - 1138) <1CEDE402-32DD-3C10-B3B3-8C3DDBE8335D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x9bf6e000 - 0x9c122ff3  libicucore.A.dylib (46.1.0 - compatibility 1.0.0) <6270318A-CA9A-376C-AD6D-64A9B4B4A26E> /usr/lib/libicucore.A.dylib

0x9c2b9000 - 0x9c2baff7  libsystem_sandbox.dylib (??? - ???) <BC0A04E9-4F28-3BC8-AA7B-63C3451E9212> /usr/lib/system/libsystem_sandbox.dylib

0x9c2c1000 - 0x9c2c1fff  com.apple.Accelerate (1.7 - Accelerate 1.7) <881C1C85-2DEC-38DE-BC97-7804BC907282> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x9c2ff000 - 0x9c302fff  com.apple.AppleSystemInfo (1.0 - 1) <D2F60873-ECB1-30A8-A02E-E772F969116E> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo

0x9c303000 - 0x9c313fff  com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x9c383000 - 0x9c559fef  com.apple.CoreFoundation (6.7 - 635) <4EE0D62E-5342-3A9F-A740-DA1D5AEBB1B0> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x9c59e000 - 0x9c5a4ffb  com.apple.print.framework.Print (7.0 - 247) <1140BB03-0720-308F-8D92-F71B347D63D6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print

0x9c5a5000 - 0x9c5d9ff8  libssl.0.9.8.dylib (0.9.8 - compatibility 0.9.8) <240A755A-8B80-354C-A5BF-42D7B5A68409> /usr/lib/libssl.0.9.8.dylib

0x9c5ee000 - 0x9c62affa  libGLImage.dylib (??? - ???) <7A150184-E3F7-3773-917A-A5E24B9241FA> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib

0x9c62b000 - 0x9c640fff  com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <92AADDB0-BADF-3B00-8941-B8390EDC931B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis

 

 

Model: Macmini2,1, BootROM MM21.009A.B00, 2 processors, Intel Core 2 Duo, 1.83 GHz, 2 GB, SMC 1.19f2

Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram

Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000

Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), Atheros 5424: 2.1.14.9

Bluetooth: Version 2.5.0f17, 2 service, 19 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: Hitachi HTS542580K9SA00, 80.03 GB

Parallel ATA Device: MATSHITACD-RW  CW-8124

USB Device: FreeAgentDesktop, 0x0bc2  (Seagate LLC), 0x3000, 0xfd500000 / 3

USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0xfd100000 / 2

USB Device: Microsoft Notebook Receiver v2.0, 0x045e  (Microsoft Corporation), 0x00e1, 0xfd140000 / 5

USB Device: MP250 series, 0x04a9  (Canon Inc.), 0x173a, 0xfd110000 / 4

USB Device: Microsoft Wireless Desktop Receiver 3.1A, 0x045e  (Microsoft Corporation), 0x00f1, 0x5d200000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x7d100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8240, 0x7d200000 / 3

Mac mini, Mac OS X (10.7)
  • fruhulda Level 6 Level 6 (14,715 points)
    Currently Being Moderated
    Jul 31, 2011 3:28 AM (in response to timothyfmcdaniel)

    You have forgotten to update iWork to version 9.1!! You are still in 9.0.3. Use the software update check or use this link http://support.apple.com/kb/DL1097

  • Dale Gillard Level 5 Level 5 (4,365 points)
    Currently Being Moderated
    Jul 31, 2011 6:07 AM (in response to timothyfmcdaniel)

    Hi Timothy

     

    iWork '09 will still work fine in Lion even if you haven't updated to iWork '09. (You just can't use Lion's Versions or Autosave features.)

     

    The cause of the problem is that your iWork is not fully installed. The error message above shows that iWork expects its MobileMe framework to be installed and it's not.

     

    I'd would delete iWork and reinstalled it again. If this doesn't work I'd give Apple Support a call as they should be able to help given it's in their interest to have you purchase iWork.

  • Level 8 Level 8 (41,760 points)
    Currently Being Moderated
    Jul 31, 2011 6:23 AM (in response to timothyfmcdaniel)

    Which way did you uninstalled iWork ?

     

    The message which you reproduced is displayed when iWork was installed from the downloaded trial version or from a DVD. In both cases, it means that some or all of the shared files stored in the folder :

    <startupVolume>:Library:Application Support:iWork '09:

    are missing.

     

    In such case, the most efficient scheme is to go to my iDisk (address available below) and download :

     

    For_iWork:iWork '09:uninstall iWork '09.zip

     

    After that,

    run the Trial installer

    apply the updater

    run one of the three applications and register it.

    It's the way I installed iWork on my external HD on which I installed Lion.

     

    Yvan KOENIG (VALLAURIS, France) dimanche 31 juillet 2011 15:23:06

    iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

    My iDisk is : <http://public.me.com/koenigyvan>


    Please : Search for questions similar to your own before submitting them to the community

     

    To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

  • traciann Calculating status...
    Currently Being Moderated
    Nov 25, 2011 3:13 PM (in response to Dale Gillard)

    Dale,

     

    What would you think my problem is.  I have tried everything including calling Tech Support - nobody has an answer...  Help! ?   My Mac Pro is now a shiny paperweight.   

     

     

    Process:         Pages [2821]

    Path:            /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

    Identifier:      com.apple.iWork.Pages

    Version:         4.1 (923)

    Build Info:      Pages-9230000~1

    Code Type:       X86 (Native)

    Parent Process:  launchd [199]

     

    Date/Time:       2011-11-21 16:59:05.924 -0600

    OS Version:      Mac OS X 10.7.2 (11C74)

    Report Version:  9

     

    Interval Since Last Report:          30531 sec

    Crashes Since Last Report:           4

    Per-App Crashes Since Last Report:   4

    Anonymous UUID:                      83C9E4A8-B8E9-45C6-B863-42D11D11401A

     

    Crashed Thread:  0

     

    Exception Type:  EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

     

    Application Specific Information:

    dyld: launch, loading dependent libraries

     

    Dyld Error Message:

      Symbol not found: _SFAAutosaveUserActivityException

      Referenced from: /Applications/iWork '09/Pages.app/Contents/MacOS/Pages

      Expected in: /Library/Application Support/iWork '09/*/SFArchiving.framework/Versions/A/SFArchiving

     

    History:  Logic Board went bad.  Took it in for warranty work, technician crashed it and had to restore my documents; for some reason they installed Lion for me - bottom line is, my Mac is running Lion and will not let Pages or Numbers start.  Everything else seems fine.  Would really like to do some school work.

     

    Thanks!

     

  • Dale Gillard Level 5 Level 5 (4,365 points)
    Currently Being Moderated
    Nov 25, 2011 6:49 PM (in response to traciann)

    I'm guessing there could be two causes:

     

    1) Pages wasn't properly installed when technician restored it

    2) A permissions issue on the AutoSave folder used by Pages.

     

    If 1) is the cause then deleting and reinstalling Pages from the original DVD/Mac App Store and updating it should fix the problem.

     

    A forum regular, Yvan, has written an AppleScript that completely removes iWork and I recommend you use it:

    1. Go to https://public.me.com/koenigyvan
    2. Choose For iWork > iWork '09 > uninstall iWork '09.zip
    3. Download uninstall iWork '09.zip, decompress it, open it in AppleScript Editor and click the Run button

     

    Let us know if this fixes the problem.

     

    Dale

  • deb.b. Calculating status...
    Currently Being Moderated
    Dec 14, 2011 11:48 AM (in response to Dale Gillard)

    Hi Dale,

     

    i' ve done what you recommended, but now all my templates are away (not accessable). What can I do now?

     

    deb.b.

  • Level 8 Level 8 (41,760 points)
    Currently Being Moderated
    Dec 14, 2011 12:00 PM (in response to deb.b.)

    I apologize but what Dale recommended has no effect upon the custom templates.

    The script which I deliver doesn't apply to the folder

    <startupVolume>:Users:<userAccount>:Library:Application Support:iWork:Pages:Templates:

     

    What make you think that your templates are away ?

    Are you unable to reach them after reinstalling the app or are you unable to see them from the Finder ?

     

    Yvan KOENIG (VALLAURIS, France)  mercredi 14 décembre 2011 20:59:58

    iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.2

    My iDisk is : <http://public.me.com/koenigyvan>


    Please : Search for questions similar to your own before submitting them to the community

     

     

  • deb.b. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 14, 2011 12:10 PM (in response to KOENIG Yvan)

    I'm unable to reach them, every time I open the program and click on "empty page" or whatever, Pages says : "The document „Blank.template“ couldn not be opened."

  • Level 8 Level 8 (41,760 points)
    Currently Being Moderated
    Dec 14, 2011 12:45 PM (in response to deb.b.)

    Blank.template isn't a custom template. It's one embedded in the application itself.

    If it can't be open, it's that your application is corrupted.

    You must uninstall it with my script then install a clean version and update it.

    I highlighted the verb install because grabbing the app from an archived system would give you one more time the corrupted version.

    At this time, I know that you installed iWork, not the apps delivered thru Mac App Store but I can't guess if you bought a registration code or the package on a DVD.

     

    Yvan KOENIG (VALLAURIS, France)  mercredi 14 décembre 2011 21:44:53

    iMac 21”5, i7, 2.8 GHz, 12 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.2

    My iDisk is : <http://public.me.com/koenigyvan>


    Please : Search for questions similar to your own before submitting them to the community

     

     

  • deb.b. Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 15, 2011 9:38 AM (in response to KOENIG Yvan)

    So i've done what you told me, but the problem is still there. In Pages and Keynote all templates can't be opened. Only in Numbers everything works fine..

     

    (I've got the iWork dvd.)

  • fruhulda Level 6 Level 6 (14,715 points)
    Currently Being Moderated
    Dec 15, 2011 9:45 AM (in response to deb.b.)

    When you have installed iWork from the disc you have to do the Software Update too!  > Software update check

  • KatooKatoo Calculating status...
    Currently Being Moderated
    Mar 23, 2012 8:49 AM (in response to KOENIG Yvan)

    worked for me. Thanks :)

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