aebrahim
Level 1 (0 points)

Q: MacBook Air 13" 2011 Bluetooth Issues

I recently upgraded from a MacBook late 2007 to a MacBook Air 13" 2011. Both systems were running Lion GM, and I transferred all my data from the old machine to new using the Migration Assistant that started on first boot on the new machine.

 

I'm having some weird issues with Bluetooth. I have a Magic Mouse, and when I open the Bluetooth Setup Assistant, it shows a list of Devices and Types, but all the devices show the Hardware ID (MAC address) only, not the device name (even for others like Printers/Smartphones). If I add the mouse from here, it works fine, but in the Bluetooth menu under devices it shows the MAC address of the device only instead of Apple Wireless Mouse, and it does not give me any battery information, just an option to disconnect.

 

The Bluetooth seems to have problems getting the names of any Bluetooth devices, and just shows everything by MAC address.

 

If I open the Bluetooth preferences, and I choose the mouse and go to Update Services it then shows it as an Apple Wireless Mouse but I still can't get any battery info. Also, after the computer reboots or if I disconnect/reconnect the mouse it again shows using the Bluetooth MAC address only. The Update Name option seems to have no effect.

 

Also, before doing the Update Services thing the computer doesn't even seem to know what type of device it is.

MacBook Air, Mac OS X (10.7)

Posted on Jul 30, 2011 9:10 PM

by RMalay,Solvedanswer
RMalay RMalay
Level 1 (10 points)
A:

Got escalated support on my Bluetooth issues. The fix worked.

This fix is for those who used the migration assistant and are having bluetooth weirdness.

 

Go to:

Macintosh HD->Library->Preferences

 

drag (the old migrated files)

com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile

 

to your Desktop,

 

stop Bluetooth and logout.

 

Login and restart Bluetooth.

 

You my need to delete any devices and re-pair. If eveything works then delete the files that you dragged to your Desktop.

 

My Air now works as it should.

 

Bob M.

Posted on Aug 2, 2011 3:15 PM

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aebrahim

Q: MacBook Air 13" 2011 Bluetooth Issues

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  • by wteiken,

    wteiken wteiken Sep 15, 2011 10:10 AM in response to jamiefromdunkeld
    Level 1 (0 points)
    Sep 15, 2011 10:10 AM in response to jamiefromdunkeld

    I did report the solution back to the Apple support team since I has filed a ticket and they said they made it available in their system, so they should actually be able to walk you through it.

  • by jamiefromdunkeld,

    jamiefromdunkeld jamiefromdunkeld Sep 15, 2011 11:16 AM in response to wteiken
    Level 1 (0 points)
    Sep 15, 2011 11:16 AM in response to wteiken

    OK - that's what I'll do. Thanks again for all your help. Jamie

  • by DkReaver,

    DkReaver DkReaver Jul 11, 2012 7:28 AM in response to RMalay
    Level 1 (0 points)
    Jul 11, 2012 7:28 AM in response to RMalay

    Bob's (rmalay) solution also worked for me, with an addition proposed by another person on this thread:

     

    1. Remove all pairings in the bluetooth preferences pane.

    2. Go to: Macintosh HD->Library->Preferences

          drag (the old migrated files) com.apple.Bluetooth.plist and com.apple.Bluetooth.plist.lockfile to your desktop as a backup and then delete the files from  Macintosh HD->Library->Preferences.  If you have a com.apple.Bluetooth.plist~orig, do the same with that.

    3. Go to /var/root/Library/Preferences

         drag all blued.plist files and directories to your Desktop.  Delete them all from /var/root/Library/Preferences

    4. Reboot & re-pair & test

     

    The problem computer is a MacBook Air 13.3" 2011 that was migrated from a similar computer.  I have had bluetooth pairing issues since the migration.  This set of steps resolved my issues.

     

    The issue was that pairing to an iPhone would be lost following a reboot, with the computer prompting me to re-pair even though the phone thought a valid pairing existed yet.  Interestingly, pairing to a magic mouse would be retained across reboot.  I am speculating this is because the mouse does not require a numeric code validation to finish a pairing attempt.  The phone requires it.

  • by martinfromhenndorf,

    martinfromhenndorf martinfromhenndorf Jun 9, 2014 9:55 AM in response to RMalay
    Level 1 (0 points)
    Jun 9, 2014 9:55 AM in response to RMalay

    RMalay:

    This solved the Problem for me, but i had to restart befor it worked.

  • by aymonf,

    aymonf aymonf Nov 4, 2015 4:46 PM in response to RMalay
    Level 1 (0 points)
    Nov 4, 2015 4:46 PM in response to RMalay

    These commands made quick work of my problem. Thank you!!

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