Cracked keys

Hi,

I have encountered the same issue here, but thank god it only affects one single key on my MacBook Air 13" (2010) which I bought in January 2011.

I took it to a local Apple Premium Reseller but the technician told me that I caused the damage and therefore, the keyboard cannot be replaced under warranty.

I will take my MacBook Air to the Apple Store in Zurich and hope to get a better customer service.

I took some pictures to share it with other people having the same problem:

I have more pics in my Flickr set:

http://www.flickr.com/photos/emeidi/sets/72157627898485412/with/6246017823/

Looking at your picture, I can spot the same pattern of corrosion.

At least one other guy's MacBook Air (2010) keyboard shows the same problem:

Crack Lines on my MacBook Air Keyboard

Regards,

Mario

Message was edited by: Mario Aeby (added link to the Macrumors Forum)

I have the same issue and am on hold with applecare now... will see what they say but I won't be impressed if they say it's my fault...

I'm sitting under a bright light and just noticed my keys are cracking as well. Macbook Air 13" 2010 (purchased February 2011). It definitely seems like the keys that are cracked are correlatted to use. My cracks are very slight, mostly cosmetic, but since it sounds like a problem others are having I worry it will get worse. Anyone have luck with warranty coverage?

Hi, the guys at the apple store in Sydney took one look at it and sent it away to get a replacement keyboard agreeing it is clearly a defect. The applecare call centre appear to be told to make it your fault whatever you say so bypass them and go straight to the genius bar at an apple store or your local retailer... Much more helpful... hope this helps.

I have the same issue with the 'F' key on my Fall 2010 Macbook Air. It started as a small crack and now has become a large chip in the middle of the key. Only that one key and I'm 100% sure I didn't close anything on it. I'm out of my 1 year warranty period so I'm guessing I'm SOL, but pretty annoying that this is a problem on a machine that is less than two years old...and it started at about he 1 year mark.

Same problem here - sorry photo is flipped... C key is only one affected so far. December 2010 Macbook Air.

I am from Singapore. I got the same problem with my MBA 2010 bought in Jan 2011. I am certainly going local AppleCare service provider, eServ for a service. Second time I am bring this issue up. This time I am going to refer them to multiple complaints made on this forum for their attention. Better change my set of keys before AppleCare expires in Jan 2014.

warranty or not, obvious keyboard replacement is necessary.

However I ponder if you people are those (as I recall from my typing classes when I was young) the teacher would mention about "those who pounded their keys" rather than typing on them.

Or as one person called it "whack-A-mole typing" 😊 ( game where you used a rubber hammer to pound popping up moles)