I am unable to install the newest update for itunes and quicktime because of a bonjour error about path not being located

I am having the same problem. I also can't manually uninstall the old version. Because of this, I can't update iTunes,

What is going on here Apple?!?!?!? There seems to be a lot of problems out there with this and you don't seem to be very helpful in helping us with a solution, It's been a few weeks and I still can't update my iTunes because of this stupid "bonjour64.msi" error. Why did it disappear in the first place? Come on Apple!! Help us!!!

I'm struggling too with updating i tunes. My PC won't let me connect my i pad to update it as I seem to have accidentally deleted bonjour (dont know how) and now can install the i tunes update, bonjour or quicktime as the pc says that I don't have permission to update bonjour.

Does anyone have an idea what to do I've tried reinstating the computer to an earlier date bit that doesn't seem to have have helped.

Thanks

The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.

Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)

After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)

If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.

Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".

Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

When I double click it, I get this error:

c:\users\AppData\Local\Temp\IXP.000.TMP\StartMsi.vbs

Line: 17

Char: 1

Error: Permission Denied

Code: 800A0046

Source: Microsoft VBScript runtime error

Any ideas??????

Ok, nevermind...I figured it out.

🙂 yeah, "Run as administrator" will generally get you past an 800A0046.

Ok, I did everything and now I'm getting this:

The feature you are trying to use is on a network resource tht is unavailable.

Click OK to try again, or enter an alternate path to a folder containing th installation pacakge 'iTunes64.msi' in the box below.

Then I do that and type where it's located and I get this:

The file 'C:\Users\Jeffrey\AppData\Local\Apple\Apple Software Update\iTunes.msi' is not a valid installation package for the product iTunes. Try to find the installation package 'iTunes64.msi' in a folder from which you can install iTunes.

It seems like it keeps going around in circles.

The file 'C:\Users\Jeffrey\AppData\Local\Apple\Apple Software Update\iTunes.msi' is not a valid installation package for the product iTunes. Try to find the installation package 'iTunes64.msi' in a folder from which you can install iTunes.

🙂 We're still making progress.

Launch CleanUp again. This time, remove the iTunes entries in the list of programs in CleanUp.

Quit CleanUp, restart the PC, try another iTunes install.

Success!!! Finally! Thnks for your help! I just hope this problem doesn't pop up again. What a pain!!

🙂 Excellent news!

I don't see many (if any) "repeat customers" with this sort of thing. So fingers crossed you should be okay from here on out.

🙂 fingers crossed in New Zealand, julie.

🙂 You're welcome, julie. Glad to be of some assistance.