Image Capture, Duplex Scanning, and just about everything else

After upgrading my machines to Lion, I've hit a bunch of issues with Image Capture. My wife uses Image Capture with our Brother MFC laser printer to scan documents that she uses at work. Here are some issues I'm having:


  1. Duplexing - In Leopard and Snow Leopard, Image Capture would properly duplex the pages, however, since Lion, the second page of the duplex is flipped upside down. Selecting a different orientation in the duplexing options makes no difference as to how the scan comes out.
  2. Multiple Files - In Leopard and Snow Leopard, Image Capture would properly make files based on the scanning sessions (i.e. if there are 20 pages in the auto feeder, the scan will have 20 pages in the PDF, and the next stack of pages would create a second file). In Lion, I get a check box to put all the images in one file, but it doesn't work the way it should. When it's checked, all scanning sessions go into the same file. When it isn't checked, only the last scanned page is actually contained in the file.
  3. Viewing scan results - In Leopard and Snow Leopard, Image Capture would show each of the pages as they were scanned in and added to the PDF file. This made it easy to make sure that pages weren't getting crooked in the feeder, that pages weren't upside down, etc. Lion seems to have done away with the one place coverflow was incredibly useful, and now only the first page is shown.


I haven't any other need for Image Capture than these rather simple scanning options. I'd have rather them leave the old one in place than make these "improvements" that break key functionality. Has anyone else had these issues? Is there a way to "reset" Image Capture to see if a fresh start will make a difference in some of these stranger options?

Posted on Jul 31, 2011 9:06 PM

Reply
9 replies

Jan 23, 2012 6:58 PM in response to Kurtis Franklin

The only thing that I've been able to do is manually (and of course time consumingly) scan each page and then combine the pages as a single PDF after it's all over.


I'm not entirely convinced Apple gives two squats about customers at this point. Haven't you noticed how their support keeps getting pared back and diminished? You can't even get a support rep on the weekend now. But they can post outrageous profits. Someone, somewhere, is getting shafted for those kinds of profits. I think it's both the Chinese workers, and all of us customers. I even found out recently that they don't support "obsolete," hardware, even if it's a fault they know about (specifically a bad battery in the case I'm referencing).


Frankly, it is my opinion that Apple has forgotten that their real product is their customer service.


In order to get this fixed, you ~might~ be able to help make enough noise in their support department through their, "report a bug," page. I'm sure someone they don't pay well reads those messages... eventually.


http://www.apple.com/feedback/macosx.html


I no longer have high expectations, or hopes, relative to Apple. And even though I'm in the market for a new computer, I'm really checking my options for something that isn't an Apple.


Please, before you declare that I'm just a troll, make note that I have three towers, three minis, and two MacBook Pros to my name. I have, on average for the past ten years, spent 4.5k on each of my primary computers from Apple (every year and a half or so). It was the customer service that I loved about this company, more than anythihg else. Now they just look like greedmongers who can't even get a a loop counter right.


PLEASE give them feedback relative to this isssue!

Aug 10, 2011 10:24 AM in response to Kurtis Franklin

Unfortunately I don't really have a solution but thought I'd at least share I have had the same issue. I previously would put a stack of incoming files in my document feeder and then figure out the naming and if they needed to be combined afterwards. The lack of this functionality has made scanning in stuff I want to file much less set and go.


Anyhow, I contacted Apple Support to see if they at least had heard of the issue and they said there is no solution right now but it is possible that an upcoming update could fix this since they had seen quite a few complaints about it. Lets hope...

Apr 10, 2013 10:34 PM in response to Kurtis Franklin

I have a solution. Its a workaround but it works pretty well. I made an Automator script that will combine PDFs in that are a folder. It will sort the individual PDF pages by creation date in descending order so that the result is in the order that was scanned.


Scan the documents through your scanner's feeder and select "Duplex" if you have it. But do not select "Combine into single document." Put all the scanned PDFs in a new folder. Once all the scanning is done, run the app and it will ask you for the folder. Simply select the folder and a newly combined PDF will appear on your Desktop.


Download the automator script from my dropbox link. The zip file contains both the app and the automator file in case you want to tinker with it. Cheers.


https://dl.dropboxusercontent.com/u/2436819/Combine%20PDF.zip

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Image Capture, Duplex Scanning, and just about everything else

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.