iphone working one night then i wake up and iphone dead

Truth of it is, not much you can do about it mate. If your warranty is up then it is up. Nothing is built to last forever hence the limited warranty. Even if it is hardware (which it sounds like it is) you cant replace it free without that warranty. Sorry, I know it must be frustrating.

Well you can certainly make that decision. I know that for the most part Apple is very good when it comes to QA and customer service. Things like this will happen occasionally even with the best companies.

It is true that most things don't last forever but most things are definitely suppose to last longer than the ONE year warranty. Especially when paying as much as we have paid. Yes its a super awesome phone but sure as **** NOT worth $300.00 for approximately 14 months or whatever. We're talking about "Apple" right? Its impossible to believe that after trusting Apple enough to buy their high priced, high tech iPhone that after a year they won't back up their product unless you fork out more **** money. They won't even TRY to help us out with their product. It's just wrong. Its obvious that they don't care because thats just how it is and their concern is raking in that dough. Its a moral thing. Doing the right thing. There is nothing like an excellent company who cares about the people who have made their company what it is.

Okay, so you probably have guessed that this sad situation has happend to me as well. I am furious! I can not afford to put out any money at all for the phone. I couldn't even afford to buy it in the first place (at all). I'm just upset and i had to vent. You were the lucky one to hear it thanks to your "nothing lasts forever" comment. lol 😉 Hey, CRAFTSMAN tools last FOREVER!!

I feel your pain. This has happend to me, as a matter of fact just last week! I'm super furious! I guess rules are rules or whatever. This is the very first time that I have ever heard of an awesome company who refuses to help all of their customers after the first year. Doesn't matter if we helped to make their company what they are today the truth of the matter is after a year they don't want to hear us....they want us to speak "money" (again)! Had i known when i purchased this $300.00 phone a year ago in June that this $300.00 would only allow me usage for 14 months only then THAT would have been the deal BREAKER! I'm just furious not only because there is no way i can afford this but also because it doesn't seem like the RIGHT thing to do. Yes, i guess its legal but not morally right.... Lets cry together.. lol

While I feel your pain and have sympathy for your situation, it is only fair to present the other side here also.

You stated that you might go with HTC because you feel that Apple doesn't have a warranty and customer support system that is fair. Fair enough for you to feel that way. So, let's compare it to another company in the same industry. We'll go with HTC since you mentioned them.

Apple provides a 1 year warranty and 90 days of live telephone support, both of which are extendable to 2 years for one price of $69. It covers hardware, accessories, batteries, operating system, itunes and all apple made software. The live phone support is one on one with an advisor and is not limited to simple troubleshooting and reporting of problems, but allows one to literally pick up the phone any time between 7 am and midnight, 7 days a week and ask any question regarding use of the phone or itunes -- they will explain and walk you thru anything. And Apple doesn't farm thier call centers out overseas -- US and Canada have call centers in the US. Additionally, they have an incredible support website that is well organized, easy to search and contains the exact same articles that the advisors use to help thier customers. Moreover, any repair out of warranty for an iphone is a flat rate price of $199 on a $700 phone, regardless how serious the issue is.

HTC provides a 1 year warranty. They do have a phone support hotline, which is open from 10 am to 7 pm, 6 days a week. There is no extended warranty or care plan, as far as I can tell, available at any price. While it doesn't specifically state that the live phone support expires at any particular time frame, 90 days is generally an industry standard. I don't know if you can just call them up and ask how to questions, but I doubt it. They do have a support website which is very sparse, dissorganized, and pretty useless. If any of the services that I have stated that HTC does or doesn't provide is incorrect, it is because they don't even bother to explain what the customer is or is not elligible to recieve in support.

Like it or not, Apple spells out very clearly what level the customer can expect to receive: 1 yr warranty + 90 phone support extendable to 2 yr and 2 yr. Then for those "out of support", they still provide a very good safety net to turn to: flat rate fee repairs, industry leading tech support site and even these discussion boards they are hosting.

Very few, if any smart phone companies out there are providing that same level of commitment and support to thier customers.

sraheens,

I did not make any personal attacks against you in any way. There is no reason for you to respond to me as uncivil as that.

Nonetheless, what I said stands. You are complaining that you can't get your phone replaced for free after your hardware warranty expired.

Which part of HTC and every other cell phone maker also only has a 1 year warranty did you not understand?

My daughter's Motorolla Droid just died on her after 16 months and guess what? She had to pay for the repair.

None of that may seem fair to you, but it is a fact, nonetheless. Cars typically come with 5 year warranties. Computers typically come with 2 year warranties. Phones are 1 year. It is simply the way it is. You can't blame Apple for that. Thier policy is equivelent to everyone elses.

And no, I don't work for Apple. I am simply someone that has over 25 years of experience as a customer with Apple's products as well as many other computer and electonics products. I am a consumer, just like you.

My point wasn't to defend Apple. My point was to point out to you that none of the competing smart phone products on the market are any more stable or reliable than the iphone nor are they going to give you a new phone when it's out of warranty. What you are asking is unrealistic.

To put things in perspective: There are over 200 million iphones around the world. The failure rate is less than 2%. I'm sorry that you fell into that 2%. However, it is not common what you experienced.