Some YouTube Subscriptions are listed but empty

Question

Some YouTube Subscriptions are listed but empty

I only have four YouTube suscriptions. After the update, all four are listed, but two have no associated videos. If I hunt down a video that was in a subscription, I can play it on the Apple TV. I went to YouTube on the web and deleted the subscription. The subscription was no longer listed in Apple TV, as expected. Then I went back to the web site and added the subscription. I went back on Apple TV and the name of the subscription was restored, but there are no videos associated with it.

Does anyone know a fix? The YouTube appication on Apple TV was pretty lousy before, but now it has almost been completely Microsofted.

AppleTV 2, iOS 4.3.3

Posted on Aug 1, 2011 6:56 PM

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Answer 1

netguden

Level 1

10 points

Aug 1, 2011 11:06 PM in response to Kenneth Collins1

Same here )O: ( Denmark ).

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Answer 2

Alley_Cat

Level 7

20,548 points

Aug 1, 2011 11:10 PM in response to Kenneth Collins1

Don't use YouTube much so can't comment, but tell Apple here:

http://www.apple.com/feedback/appletv.html

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Answer 3

Aug 2, 2011 6:20 AM in response to Alley_Cat

I did that, but bear in mind that feedback is a suggestion box, not a means of support.

The YouTube app on Apple TV is a truncated half-hearted piece of programming (you can't subscribe or unsubscribe, and you can't sort videos, and on and on), and now they've added defects. I don't think they pay much attention to it. In the questions on the feedback form (what do you use it for) there isn't even a general category into which YouTube would fit.

So again: does someone know a fix?

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Answer 4

Aug 2, 2011 8:18 AM in response to Kenneth Collins1

Same Here. After the update, about 4-5 of my 12 or so YouTube channel subscriptions are listed, but blank when selected. Did a full restore to factory default, and re-set up, but still missing. Verified that these channels are okay on the YouTube website. If you search for the videos that are in the subscription channels, you can find them and play them, but the channels are blank in the subscriptions menu.

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Answer 5

SRASC

Level 1

26 points

Aug 2, 2011 8:23 AM in response to Kenneth Collins1

Same issue here. Prior to the update some subscriptions would not show up at all but at least those that did worked fine. Now after the update all the subscriptions show up but almost none of the videos in them do. Some are 2-3 & some are none as seen below.

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Answer 6

Aug 2, 2011 8:41 AM in response to SRASC

Okay, this is a widespread problem that the user can't fix. Does anyone know if Apple:

Knows about this problem and is working on a fix?
Plans to give the Apple TV version of YouTube a larger, more useful feature set?

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Answer 7

Aug 2, 2011 1:53 PM in response to Kenneth Collins1

I managed to get someone on the telephone at AppleCare. He was unaware of the problem, because the problem is new and no one had reported it yet. He was understandably a little confused, but I managed to describe the problem and he was very courteous. He's passing the problem on to "the engineers." (That gives me a mental picture of locomotives!)

I discovered a rather obvious workaround. iPad doesn't have this problem, and the YouTube app on iPad has more features. I went to the subscription on iPad and played the video on the Apple TV by AirPlay.

Afterwards, that subscription appeared with all its videos on the Apple TV. It's probably a coincidence, because I tried that with another subscription, and the subscription wasn't restored on the Apple TV.

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Answer 8

Maro10

Level 1

4 points

Aug 2, 2011 7:29 PM in response to Kenneth Collins1

I have this problem. I reset a bunch of times trying to get it to work.

I'll try that ipad tip. Thanks

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Answer 9

Dr-Greg

Level 1

0 points

Aug 22, 2011 7:27 PM in response to Kenneth Collins1

I have this problem too and I'm glad its not just me. I submitted a bug report to Apple using the feedback form but I don't know how seriously they take it. I REALLY hope they fix this with another update. I hate it that they seem to be making the beloved Apple TV WORSE with each software update!

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Answer 10

Simon UK

Level 1

4 points

Sep 4, 2011 6:08 AM in response to Kenneth Collins1

+1 on this problem

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Answer 11

Sep 5, 2011 7:23 AM in response to Kenneth Collins1

+1 from me as well.

Very annoying problem. I did the apple.com/feedback.

This problem of course renders the Subcriptions feature of YouTube within the Apple TV useless.

Fix it, Apple.

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Answer 12

SRASC

Level 1

26 points

Sep 5, 2011 5:22 PM in response to michaelant

Same here. Hopefully Apple will release an intermittent update rather than waiting on iOS 5 to solve this issue.

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Answer 13

Dr-Greg

Level 1

0 points

Sep 5, 2011 5:28 PM in response to SRASC

I would strongly urge anyone who also has this problem to submit a bug report to Apple for Apple TV 2 so they can clearly see there are a lot of people frustrated/angry with this issue.

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