2 Replies Latest reply: Nov 17, 2014 1:08 PM by singerdf
singerdf Level 1 Level 1 (0 points)

I just purchased a Brother MFC-J6510DW.  I installed it to my wirelss network with no problem.  I can scan from the unit to my computer with no problem.  I can scan using the Brother scanning software as well.

 

I would like to be able to use Image Capture as well as Preview to scan.  The devices do not show up.

 

I am wondering why the Mac cannot access the TWAIN driver.  I do not know where to find the driver in my hard drive or tell the apps how to use it.

 

Brother says that if there software is working they can not offer any help with the Mac apps.  Poor answer.

 

I have restarted the computer and installed the printer on a second machine.  All the same.k

 

Any help would be great.  I do know that Brother printers that have the "N" designation seem to work.  I simply do not understand how the printer can be on the network and yet not be available for Apps to scan from it.k

 

Thanks in advance,

 

Debbie