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Outlook 2011 for Mac: Lost all emails

Hello,


I installed Microsoft 2011 for Mac two months ago and I was quite happy with that. Ok, I must say that Outlook often pops up with "Outlook 2011 has encountered a problem and needs to close". This is annoying, but when Outlook is re-opened all runs smoothly. I understand this is a problem with Microsoft, rather than with Mac, so I live with the idea.


The problem here is that when I have opened my Outlook this morning, to my great surprise, I have found out that all my emails have disappeared: nothing in my Inbox, no folders, no Archive, no contacts, no task list, no accounts set... Nothing! Outlook appears as if it is the first time it is used.


As far as I recall, I didn't do anything weird yesterday before shutting down. Luckily, I have a backup dated 17th July (no Archive folders, though), so I have lost just 2 weeks of emails (I'm currently importing that) but still, I would like to know what has happened to my emails and why.


Anyone can help, please?


Thank you for your consideration and for your help.


Cotomelon

Mac mini, Mac OS X (10.6.7)

Posted on Aug 3, 2011 1:21 AM

Reply
20 replies

Mar 20, 2012 1:13 PM in response to Ignited

Hi

Sorry i cannot be more helpful . My 15 year old son did it - not me. I know he was playing around with "Identities" to resolve the problem but i don t know exacly how he did it. He said that the database is stored somewhere in Identities and that he had to copy it from there.

I will ask him when i see him as I am travelling now and backin USA in 10 days only.

Outlook 2011 for Mac: Lost all emails

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