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Unsupported Video Format

I have 3.1.3 version of Aperture and am running Lion. Since the upgrade movies I shoot on the iPhone are showing in Aperture as "Unsupported Video Format" and I cannot view them.


Sure one would think that and Apple phone and Apple software would work properly on an Apple computer.


I have an iMac 3.3ghz with 4mb ram

Aperture 3, Mac OS X (10.7)

Posted on Aug 3, 2011 1:11 PM

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13 replies

Aug 8, 2011 6:06 PM in response to BobCotter

Having similar iPhone video issues here... running Aperture 3.1.3 but haven't gone over to Lion just yet. It will import some iPhone (3gs) videos but not others and the playback quality of the ones that is has imported is questionable... seems to be no pattern to the ones it imports and the ones it doesn't - so its not just a Lion issue.


As above, sorry no solution - just adding weight to the discussion...

Aug 9, 2011 5:58 PM in response to BobCotter

Same here: iPhone-Video, imported to Aperture 3.1.3, just a black window shown with "unsupported video format". However, right-click and play with Quicktime works, and I am also able to locate them in the Aperture library. Poor performance from Apple to have to pieces of software/hardware (iPhone & Aperture) not working properly together.

Dec 16, 2011 8:54 AM in response to TheeKarmaFarma

Yep I also fixed the problem by uninstalling 3ivx.


See: https://discussions.apple.com/thread/3202532?answerId=15714152022#15714152022


Basically remove the 3ivx component from /Library/Quicktime then restart the machine. Recently imported movies from my iPhone had to be reimported to work, but after these steps the movies are working normally again!


The annoying part was that I needed to delete the videos and re-import into Aperture to get them to play.

Everything seems to work OK now.

Dec 29, 2011 4:28 PM in response to BobCotter

Had a similar problem, but it wasn't 3ivx - it was because the original file was imported from a shared directory with ACL rules into a shared library. If I did the same thing from my own directory into a personal library, everything worked fine.


I created a new partition, went to Getl Info and selecled Ignore Permissions On This Drive, moved the sahred library and movies there, and it worked fine.

Jun 9, 2012 4:14 PM in response to BobCotter

Well - Flip4Mac WMV was the culprit on my iMac - it was broken (trying to open it in the pref. -> crash)

I did a fresh install and iPhone movies imported after that were fine 🙂 !


It did not however fix the ones already in the database.

I suppose they need to be re-imported ... maybe someone can come up with a solution for that - a script maybe?

Jan 21, 2013 7:33 PM in response to BobCotter

My issue seems similar but slightly different in that I imported photos and video taken with a new (this Christmas) iPod Touch. I am running OS 10.7.5 (so Lion , not ML) and Aperture 3.4.3. The first time I imported some of the pictures had a vertical line in the middle and part of the image was clear and the other part less so and each half was slightly misaligned. Some of the video came through and some had the black screen and an exclamation mark in the middle (unsupported video format). So, I made a new folder, re-imported and the pictures are all fine but now none of the video came through and each video file has the exclamation mark (unsupported video format). Any ideas??

Unsupported Video Format

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