3 Replies Latest reply: Aug 4, 2011 2:26 AM by AnaMusic
marcusfromyaiza Level 1 Level 1 (0 points)

My iphone 4 will not connect to my laptop which has windows 7. Any help to solve this problem will be much appreciated.

  • AnaMusic Level 9 Level 9 (57,070 points)

    Hi,

    marcusfromyaiza wrote:

     

    My iphone 4 will not connect to my laptop which has windows 7. Any help to solve this problem will be much appreciated.

     

    What Exactly do you mean... What Happens when you try to Connect it...?

     

    Cheers,

  • marcusfromyaiza Level 1 Level 1 (0 points)

    when i plug the phone into the usb it makes all the right noises and recognises the phone momentarily and then loses it and then finds it again and then loses it, so I am unable to sync to the itunes store. The lead is ok so it is not that. the computer is running windows 7 and I have tried to re install the usb for Apple but it says it can´t install it.

  • AnaMusic Level 9 Level 9 (57,070 points)

    Hi,

     

    marcusfromyaiza wrote:

     

    "... I have tried to re install the usb for Apple but it says it can´t install it. .. "

     

    Not quite sure what you mean by this...?

     

    Anyway...

     

    Have a Look at these Links and see if Anything throws any Light on your issue...

     

     

    Device Not Recognised

     

    http://support.apple.com/kb/TS1538

     

     

    AMDS for Windows

     

    http://support.apple.com/kb/TS1567


     

    And just in case... First... Try a Reset of the phone...

     

     

    Turn the Phone Off...

     

    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...

     

    The Apple logo will Appear and then Disappear...

     

    Usually takes about 10 - 15 Seconds...

     

    Turn the Phone On...

     

    Now Connect to your Computer

     

    Cheers,