9 Replies Latest reply: May 2, 2013 4:07 AM by Andfan
mcook1977 Level 1 Level 1

Purchased a used iPad yesterday that was booting up successfully.  Brought it home and connected it to my mac using iTunes 10.4 and selected the option to restore to factory settings and update iPad software to the latest available.

 

Ever since I have done that, I can't get it past the initial black screen with the Apple logo.  I have to hard boot it to power off and have restored it multiple times but still get nothing.

 

Any advice is greatly appreciated. 

 

iPad 1st gen

16GB

3G (no service activated right now)

iOS 4.3.5


iPad, iOS 4.3.5
  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    When you say that you hard booted - did you hold the sleep and home buttons down at the same time for about 10-15 seconds until the Apple logo appears - ignoring the red slider - and you had no success?

  • mcook1977 Level 1 Level 1

    Demo - that is correct.  That is what I had to do in order to get it powered down.  I then tried the trick I saw online of holding down the home button while connecting to iTunes and then restoring that way but after an apparent successful restore I still can't get past the logo screen.

  • mcook1977 Level 1 Level 1

    Also - I am in the midst of installing iTunes on another computer running Windows to see if running the restore from there will help...trying to confirm if it is an iTunes issue or not.

  • mcook1977 Level 1 Level 1

    Just finished installing iTunes on another computer, registered for a new Apple ID, and restored and having the exact same issue.  I am at a complete loss right now....

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    Did you try recovery mode on the Windows machine or just a conventional restore? I have no clue why it will not come back up if you successfully restored unless there is a hardware problem. You may have read this, but if not follow all of the links in the article and see where it takes you.

    http://support.apple.com/kb/ht4097

     

    This device was not jail broken was it? Does the iPad even have a sim/data card in it? If so - maybe remove it. I know nothing about the 3G iPad and the sim card and it should have no bearing I would think but I am at a loss as well. I'm not even sure if that's the correct name for the card.

     

    Message was edited by: Demo

  • mcook1977 Level 1 Level 1

    I did the recovery mode (holding home while plugging into iTunes, etc).  I will take a look at the support article and see if it can help - thanks for the link.

     

    I do not believe it was jail broken.  Someone had actually won it in a contest and it was essentially new in box.  When I powered it up before bringing it home, the top left corner said "No SIM" next to where you would find the wireless signal, etc so I am under the impression that a SIM card is not currently installed.

  • Demo Level 10 Level 10
    expertise.ipad
    iPad

    That would be my assumption as well on the sim card. I don't know exactly how old the iPad is - but you can enter the serial number on one of these sites and you can find out if it is still under warranty. If so, you at least have that to fall back on. The serial number should be printed on the box and it is printed on the back of the device as well.

    https://selfsolve.apple.com/agreementWarrantyDynamic.do

    https://selfsolve.apple.com/GetWarranty.do

    http://www.apple.com/support/contact/

     

    One other thought - you had activated the iPad and you did use it successfully for a period of time? ....just to be sure ...

     

    Message was edited by: Demo

  • mcook1977 Level 1 Level 1

    Thanks for those links - I can actually see the S/N within iTunes when the device is connected and the hardware coverage is good until 12/25/2011.

     

    I just purchased it yesterday and briefly powered it up to make sure everything checked out and I could see the standard home screen, etc.  I did not try to configure the wi-fi or anything as I wanted to data wipe it and sync with my existing iTunes account (that I use for 2 iPhones) and ever since I said yes to restoring to factory defaults and upgrading iPad software to latest version (iOS 4.3.5), I can't even get back to the home screen.

     

    I consider myself somewhat technical so this is quite frustrating as you can imagine.  Thanks for your advice thus far! 

  • Andfan Level 1 Level 1

    just wait. I have had this issue before. as long as the apple logo stays on, you will be fine.