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Video Stutter/Sticking - Not Smooth

I bought a brand new 2011 Mac Mini (mid grade, 2.5 i5 with AMD Radeon graphics card) about a week and a half ago. The goal was to hook it up to my 42" plasma HDTV in the living room to watch TV shows, movies, and streaming video. The setup went fine and it loos good....for everything except video. Any video media I play back, mostly purchases from the iTunes store and using iTunes or QuickTime to play back, results in horrible stuttering or sticking of the video. For example, I bought the most recent Star Trek movie that Apple uses as an example on their computers. When I play it back it goes about 15 seconds, then briefly pauses, then goes another 15 seconds, then briefly pauses. This goes on and on, hence what I call "stuttering." Now if I attempt to play back HD video from the Flip Mino HD that I use, the playback is ten times worse! The sturrering occurs regularly instead of every 15 seconds. Now for the kicker....this does not happen on my 4 year old black plastic MacBook. Both are running Lion. So the Mini has tons more horsepower than the old MacBook yet the old MacBook plays video flawlessly while the Mini stutters along. This is very frustrating. I do not expect this from an Apple product and I'm so upset I'll likely return it.


Anyone else have this issue??

Mac mini, Mac OS X (10.7)

Posted on Aug 5, 2011 3:28 AM

Reply
128 replies

Oct 12, 2017 6:01 AM in response to Macbookjimbo

Hopefully you've already solved this issue, but for anyone else who might stumble across this thread ... I *think* the answer is "aspect ratio". Check your video display for setting relating to the aspect ratio, and turn off anything that might be meant to resize the image. ( Maybe the problem has to do with the video card and the monitor both trying to scale the image at the same time? )


I changed the resolution on my Mac Mini to 1080p30 and changed my monitor from "WIDE" aspect ratio to "1:1". I can't say it is 100% perfect at this point, but it is greatly improved ... I get one or two stutters at the beginning ov the video then smooth sailing after that.


AND - I completely eliminated the stutter by using my thunderbolt port instead of HDMI.

Aug 5, 2011 8:42 AM in response to Macbookjimbo

Yes I've been having the same issue. I just bought the mac mini 2.3 i5 with intel graphics and I cant play Hulu,Netflix,Espn3,Itunes movies without the constant stutter. This is my first Mac, I was very excited to replace my bulky HP thats hooked up to my 32"LCD with the new mac mini and use it as a media pc. I still haven't been able to watch a show without any stuttering or black screen. I think the problem is a combination of video driver and Adobe flash player. I just hope they come out with a fix fast both apple and adobe.

Aug 5, 2011 5:25 PM in response to Macbookjimbo

So it seems I'm not alone. Hopefully that means Apple will recognize this issue and fix it. I just did some informal testing. I moved my Mini from the 42" plasma to a 22" LCD. Hooked it up via HDMI, just as before. But now on this smaller screen all videos played back pretty close to excellent. Not perfect, but barely perceptible. The big stutters are gone and it's almost as smooth as silk (too close to call). So apparently the Mini likes smaller screens as opposed to bigger ones. Hopefully this is an issue that Apple can address via software update.



On a side note, it's very cool how portable the Mini is. 🙂

Aug 6, 2011 8:10 AM in response to Macbookjimbo

The issue with iTunes material is not just limited

to the new Mac Mini. My mid 2010 Mini has the same issues

with iTunes purchased content after updating to Lion.

iTunes video content was just fine when using 10.6.8.


I will however say that all my other material plays flawlessly.

This includes 1080p content with bitrates as high as 38 magabit/sec.

Netflix and Hulu work pretty good. There does seem to be

the occasional random "hiccup", but that has happened from

day one of these services and was most likely a server issue

on their end not keeping up with demand.


Ever since I got my Mac Mini almost a year ago to use

as an HTPC, it seems every other update/upgrade breaks

some facet of iTunes purchased material. As a history:


OSX 10.6.3 - Mini new and loved having the ability to download

movies, both HD and SD, and watching them on

my TV.

OSX 10.6.4 - Something in OSX breaks HD playback. Get occasional

video hiccups 2 to 4 times while watching a movie.

Sometimes more, but never the same number or in

the same place in any given movie.

OSX 10.6.5 - no help

OSX 10.6.6 - iTunes HD issue finally fixed. However, now any

material imported into iTunes that has Dolby content

will only play the syereo track. Attempting to play

with Dolby causes movie to freeze. Does not continue

to play unless stereo track selected.

OSX 10.6.7 - Didn't break any thing. Didn't fix anything either.

OSX 10.6.8 - Breaks audio to varying degrees on all material and

playback software. In some cases, audio disabled

completely. In majority of cases, like mine, if a Dolby

or DTS source is played, standard audio(system sounds)

and stereo sources silenced. Only fixed by reboot.

OSX 10.6.8 v1.1(why this nomenclature?) - Fixes audio issue 10.6.8

caused.

OSX 10.7 - Carries along the same audio bug that was in 10.6.8. And

now iTunes purchased HD movies completely unwatchable

due to repeated stalls every few minutes.


A few questions I have:

Do the people working on OSX have any comunnication whatsoever

with those that work on developing Apple's hardware and Apple's software?

Do they even care?

Do they only focus on making sure things work on their highend

products and let the public "beta" the rest?


Don't get me wrong, I have been a staunch Apple supporter since my

first MacPlus (when I was called a "MacBully" because my system

had one megabyte of RAM). It does appear to me though, that things

are starting to slip!

Aug 6, 2011 10:35 AM in response to Macbookjimbo

This is great information, I appreciate you taking the time to write all of this up. I agree with you that things are starting to slip.....I was a Windows devotee for eons before I bought my first Apple product (original iPhone) then moved on to my first Apple computer, the MacBook I'm typing on now. One of the top reasons I switched to Apple was because of the excellent design and build quality, plus the pleasant user experience. But here I am back to having trouble playing videos, just like I was in the old Windows days. I don't get it either - how is Apple allowing stuff like this out the door?? Are they no longer checking their work?? Here's the unfortunate irony for me: the whole reason I bought this Mac Mini was to use it as an HTPC in my den to watch movies ad TV shows.....and that's the one thing I'm having the most trouble with!!!!


Anywho, if I may ask you just two more questions - when you're playing back your 1080p media, what size screen are you viewing on and are you running your app full screen or in it's window?


Thanks again

Aug 7, 2011 2:58 AM in response to Macbookjimbo

Both applications I am using to playback

my non-Apple media, PLEX and XBMC, both

take over the entire screen. Although, I only

use XBMC to playback DVD's and use PLEX

for everything else. XBMC, in my opinion,

has the best rendering engine for DVD material.

Apple's DVD Player and even PLEX produce

grainy images. PLEX has the best rendering engines

for the various HD formats (h.264,VC-1).


My TV is only 32" but it is 1080 native.

Aug 7, 2011 12:41 PM in response to Macbookjimbo

I ran some more tests today to see if I could isolate the problem. I went to Apple's movie trailer site and downloaded to my MacBook three movie trailers...Rise of the Planet of the Apes in 1080p, and Battleship in both 1080p and 720p. The MacBook played all three flawlessly on both it's own screen and also while mirrored to a 22" LCD. I even had other apps running and all was perfectly smooth. Tried the same thing on my Mac Mini hooked to a 42" plasma. It was very close to perfect, but I wouldn't say flawless. It had a barely perceptible non-smoothness to it. If you're a video guy like me who's used to a quality BluRay player then this won't work. Maybe others wouldn't notice. But this again shows that the faster Mini with more horsepower is just not performing well with video. Something's not quite right with the new Mini's. However, the dowloaded movie trailers whether at 720p or 1080p played much better than anything I've tried to play with iTunes - those were worse.

Aug 7, 2011 5:22 PM in response to Macbookjimbo

Sadly, I too am experiencing these exact symptoms. Oddly, though, I can play hi-def iTunes movies I purchased several months ago (Toy Story I and II). Perhaps since these are computer generated movies they have lower bit-rates that don't stree the bug.


The movies play fine on my year old MBP, although the screen resolution is 1680x1050 rather than the full 1080p of the 55" Sumsung display connected to my new Mini.

Aug 8, 2011 12:11 AM in response to Macbookjimbo

I have also experienced these issues. I have been continuing to use the system for about a week (I bought the Mini last Sunday - i5 4GB with higher end GFX card option.


I now strongly suspect that it is the use of HDTV's as monitors is the core issue here. I'l be testing my mac mini tonight using a regular computer monitor to test the theory.


I came to this conclusion when I realized that it wasn't just video that was funky, but that my mouse coursor movement simply wasn't as snappy and responsive as on my iMac. Sometimes it would be fine, then sometimes it lagged. If this lag was being continually comprensated for by the Mini, the video juddering symptoms would make sense.


I'll let you know how the testing goes.

Aug 8, 2011 3:15 AM in response to Macbookjimbo

It's too bad so many of us are experiencing this issue. Hopefully Apple is working on a fix.


Based on some of my testing I would almost be inclined to agree that the larger screen monitors could be the cause. However, in researching my issue I've been digging around in many other forums in addition to this one. It turns out that folks have been using Mini's hooked up to big screen TVs for a long time and enjoying lots of success. I've not only read about people watching HD movies running older 1.6 Mini's but also saw YouTube videos of it in action. Plus for me, it's only HD video that's the problem. After more than a week of use every other aspect of the Mini is working smoothly and flawlessly.

Aug 8, 2011 3:39 AM in response to Macbookjimbo

I have done a little additional testing myself.

I took an iTunes purchased HD episode of

Warehouse13 and tried to watch it on my Mac Mini.

Severe stalling to the point of unwatchability.

Wathced the same episode on my early 2009 iMac

with no issue. Also, watched the same episode

on my 2011 13" Macbook Pro i7 without issue.

The MBP was on the internal screen only. Was

thinking of connecting it to my TV, but there has

been threads of MBP and external displays so

wouldn't be sure what the problem source would be,

if there was one.


Macbookjimbo, I don't think screen size is all that relevent

as my TV is only a 32".


I also don't think the issue has anything to do with any

hardware. The culprit is the Lion OS as I had none of

these issues whem Snow Leopard was installed on

my system.

Aug 8, 2011 6:30 PM in response to Douglas Suiter

OK after testing last night found that it appeared fine on a regular computer monitor so I figured it must be related to the HDTV.


I simply switched to a differnt HDMI port on the TV and found that i was no longer experiencing issues.


I also disabled an option that my Samsung TV has called Anynet+ which allows for remote control of devices connected to the TV via HDMI. I suspect this may have helped also.


I will be watching for more clues over the next week.

Video Stutter/Sticking - Not Smooth

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