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Mac Mini 2011 display sleep problem

I just bought the newly released mac mini. Its connected to my hd-ready television with a mini-displayport to vga dongle to the thunderbolt port. When OS X Lion prompts the display sleep, the screen won't come back again. Not even after pushing a key, or clicking the mouse/trackpad. I contacted Apple and they tried to isolate the problem. When the tv is connected to my macbook pro with the same dongle and also with lion installed there is no problem. They therefor suggested to reinstall lion on a separate partition. This didn't work because the recovery partition is on the same HD as the one they wanted to partition, therefor unable to unmount. They then suggested to use a Snow Leopard install dvd to see if the problem would occur in SL, this isn't possible because there is nog optical drive. I am beginning to lose faith in the Apple helpdesk and am wondering if there are people in the community who have smart suggestions or have similar problems.


Thanks in advance.

Mac mini, Mac OS X (10.7), 2011 edition with thunderbolt

Posted on Aug 5, 2011 10:50 AM

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21 replies

Sep 19, 2011 9:37 PM in response to rluciano

My Mac mini shows the same issue. After the system goes to sleep, the screen does not turn on when the Mac mini awakes from sleep.


I'm using the Apple Minidisplayport-DualLinkDVI Adapter with a 30" ACD. It might be a coincidence, but the last change I made to my system was the Thunderbolt Update … and since this time my Mac is having this problem. Strange.

Sep 20, 2011 9:09 AM in response to Scrobz

Scrobz wrote:


When OS X Lion prompts the display sleep, the screen won't come back again. Not even after pushing a key, or clicking the mouse/trackpad.


When OS X went to sleep, all external interfaces get switched OFF, except for "wake on network" if selected.


This indicates, your TB interface may have a "wake up" problem.


As I have no "wake up" problem when a external VGA display is connected to the TB interface.


For that, I think your system may have a problem with the power management.


First try is to follow the steps in the Article behind the link, ending with a SMC reset.

http://support.apple.com/kb/HT3964?viewlocale=de_DE




Lupunus

Sep 20, 2011 11:45 PM in response to lupunus

Thanks Lupunus for trying to help me. But, 'sleep' is not the problem, in my case its the 'display sleep' functionality that is problematic. When the display goes to sleep, lets say after 10 minutes, it won't come back on. I have to reboot, or let the computer go to sleep and wakeup in order to get the screen back.

Sep 21, 2011 4:03 AM in response to Scrobz

Scrobz wrote:


in my case its the 'display sleep' functionality that is problematic. When the display goes to sleep, lets say after 10 minutes, it won't come back on. I have to reboot, or let the computer go to sleep and wakeup in order to get the screen back.

OK, misunderstood you.


Depending on the Display you use with the Mini, the display's own "Sleep" settings may be the problem here.


The Mini may eventually not recognize the display went to sleep on its own too, or the display not recognizes the wake up signal if on self indicated sleep.

TV's often use a differnt wake up signal to wake up from power safe.


Disable the own "sleep" or power safe settings of the display, and eventually try a different cable between Mini and Display


Also you may try to wake up the display by hitting the "eject" button for the optical drive (no joke).




Cheers - Lupunus

Sep 21, 2011 5:17 AM in response to Scrobz

Scrobz wrote:


Thanks for the tip Lupunus. Currently I am at the office so I can't test it right away.

I'd just looked a bit around here and there and found that this is obviously a common problem, regardless of the used display brand or model.


It seems, that either the "wake up" signal isn't strong enough to wake up the display, there may be conflicts with some installed software; e.g. for HP printers, or the cable have to much resistance what decrease the (eventually on the lower side of the tolerance band sitting) output signal strength.


For example -> https://discussions.apple.com/thread/2182798?start=30&tstart=0


The discussions mostly not reflects the use of a TV as display, so the TV's own sleep settings may affect the situation too.


And, looking back to my own support experiences the cable is in many cases the thing. Aside from the fact that there are standards, e.g for DVI, these standards have enough space for manufacturers of display's, graphic card's and cables to develop "nice" own features or use different pins for different signals; e.g. Belinea used to use a different line (pin) on the VGA interface for DCC signal.


Good luck - Lupunus

Sep 21, 2011 7:51 AM in response to Scrobz

Scrobz wrote:


You still think its related to the TV settings?

After circling around the question for a while and having a nice walk in woods, I tend to say: "Eventually, but not for real"


It's allready worth a try to check the TV settings on power save / sleep.


Check the post I've made on the discussion I've linked to in my last post.


I'm pretty sure that's the solution for your problem is there.



Good luck - Lupunus

Sep 26, 2011 12:46 PM in response to rluciano

rluciano wrote:


This is a consistent solutionfor me. Weird. If only the display is asleep it wakes fine. But if the computer and display are both asleep, the display does not awaken. If the display is on (not asleep) and the computer is woken from sleep all works well.


Woo-hoo

Very interesting information, especially the first and the second finding.


The third point is clear.

In this case no "wake up" burst have to be interpreted by the displays interface.



Thanks for that!



Lupunus

Mac Mini 2011 display sleep problem

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