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Safari Browser not working.

Error message is "operation could not be completed. operation not permitted" Error NSPOSIX Error Domain:1

MacBook Pro, Mac OS X (10.6.8)

Posted on Aug 7, 2011 7:19 AM

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Question marked as Best reply

Posted on May 26, 2012 4:22 PM

I called Apple tech support and spoke to David, who was very helpful. Removing Symantec products fixed it for me.


First thing we did was a 'Safe Boot'. Turned the computer off, and as it restarted, pressed the Shift key. That starts just the core of the Operating System without any add-ons. Safari worked just fine. So the problem was narrowed down to third-party installed applications.


Things we then tried:

  1. Removing Computer > Library > Caches directory and <User Home> > Library > Caches directory. (The Library folder is hidden by default. In a new Finder window, I clicked 'Go' and pressed the Options key to see the Library directory.)
  2. We also cleaned out Safari data.
  3. Checked to see no unnecessary plug-ins were installed in the Library > Internet Plug-ins directories.
  4. Checked out the LaunchAgents directory in the Library directories to make sure nothing "funky" was kept there.
  5. Restarted.


None of it solved the problem.


So finally, he asked me to try uninstalling Symantec products. I went into Applications > Symantec Solutions folder and started the Uninstall program. Restarted computer. *Browser back to normal!* Apparently, some Symantec firewall setting may have become corrupted, preventing the browser from going to the internet.


I have since reinstalled Symantec, and so far things seem fine.

3 replies
Question marked as Best reply

May 26, 2012 4:22 PM in response to ian @ mumbai

I called Apple tech support and spoke to David, who was very helpful. Removing Symantec products fixed it for me.


First thing we did was a 'Safe Boot'. Turned the computer off, and as it restarted, pressed the Shift key. That starts just the core of the Operating System without any add-ons. Safari worked just fine. So the problem was narrowed down to third-party installed applications.


Things we then tried:

  1. Removing Computer > Library > Caches directory and <User Home> > Library > Caches directory. (The Library folder is hidden by default. In a new Finder window, I clicked 'Go' and pressed the Options key to see the Library directory.)
  2. We also cleaned out Safari data.
  3. Checked to see no unnecessary plug-ins were installed in the Library > Internet Plug-ins directories.
  4. Checked out the LaunchAgents directory in the Library directories to make sure nothing "funky" was kept there.
  5. Restarted.


None of it solved the problem.


So finally, he asked me to try uninstalling Symantec products. I went into Applications > Symantec Solutions folder and started the Uninstall program. Restarted computer. *Browser back to normal!* Apparently, some Symantec firewall setting may have become corrupted, preventing the browser from going to the internet.


I have since reinstalled Symantec, and so far things seem fine.

Safari Browser not working.

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