Hi all
Since i upgraded to lion mail does not alert me of new mail and does not display number of new unread emails on the icon in the dock
although the new mail is there when i open mail..
any ideas
Thanks
MacBook Pro, Mac OS X (10.7)
2 months and no response? Did you find a resolution? I applied the newest Lion patch and now I find the same problem. New mail shows in the inbox if I go and look, but the red new mail indicator no longer shows.
I ended up calling for support - nothing level 1 support had me try worked. Level 2 fixed the problem - here's what I had to do ...
1. Quit Mail
2. Open Finder and go to Library/Mail/V2/MailData
3. Move all "Envelope Index" files to the desktop - for me there were of them.
4. Restart Mail - I received a message that mail had to import files, I hit continue and when it was done (took about 5 minutes to process all 6 accounts I have) everything was back to working right.
Hope this helps.
Hi upstateny
Thank you for replying to my question, i have not yet fixed it so i am trying to give this a go now, i am looking in the library folder but i can not see a mail folder within, am i looking in the right place tried searching in spotlight for V2 and maildata but nothing shows 😕
Here are the exact steps they had me follow to get to that location:
1. Click Finder in the dock
2. Press and hold the Option Key
3. Select Go-->Library from the menu bar (still holding down the Option Key)
4. Double Click the Mail Folder
5. Double Click the V2 Folder
6. Double Click the MailData Folder
You should see the "Envelope Index" files there. I'm not sure why it wouldn't show in a computer search - maybe the Library folder isn't included?
I hope that helps.
Thanks upsteamy tried that and now it works fine
Thanks for your help 🙂
Then delete the "Envelope Index" from desktop?
Hi Ted keep it on your desk top just for a few days then if it has resolved the problem and there are no other issues arrised then delete it.
Hi danny
followed above steps...still no new mail alerts or display at Dock icon.
Are there settings I don't have right?
Sorry for delay Ted
If you havnt already sorted it try dragging the whole mail data folder to your desk top and see if this solves it.
so its
Library/mail/V2/MailData.
If it does solve the issue then leave the folder on your desktop for a few days and if there are no new issues then delete the folder.
Mail should generate a new maildata folder and hopefully rectify the issues.
Let me know how you get on..
what if there is no mail folder under library? i am using 10.7.3
Lion mail not alerting new mail
