canon mp navigator ex and Lion not working

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Level 1

20 points

canon mp navigator ex and Lion not working

Hi all,

Since Mac OS X Lion, my Canon MP Navigator EX doesn't work anymore. I removed everything Canon (prefs, extensions, folders in App Support, etc.) and reinstalled everything... still the same error from MP Navigator EX. 249.0.0.0 Scanner in use.

I can scan via Preview or Image Capture, but that is one scan a t a time and you have to set the scanning options/area every time. With MP Navigator EX I can scan 50 or images in one batch, modify them and save them all at once into a folder (and MPNEX numbers them just fine!) or into a PDF. Much, much faster than with Apple's standard tools.

So, does someone here experience the same thing or uses other scanner software that also does batch scanning and works with an MP630?

Thanks!

Mac OS X (10.7)

Posted on Aug 8, 2011 7:05 AM

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Answer 1

PAHU

Level 6

16,705 points

Aug 8, 2011 3:00 PM in response to macvos

According to the Canon Australia web site there is a new version of MP Navigator EX for your MP630 to support Lion. If you look at this link, MP Navigator EX v2.0.5 was released this month to add support for 10.7. It also mentions that if you are using the scan button on the MP630 you may need to install MP Opener EX 2.0.

So I suggest you remove the application again and install v2.0.5.

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Answer 2

macvos Author

Level 1

20 points

Aug 9, 2011 4:35 AM in response to PAHU

I already had the latest installed, but just to make sure, I did it again. Pity, but same error.

I installed Opener 3.0 and tried a scan via the MP630: same error appears on iMac.

Looks like some driver is giving the wrong answer or ... some Lion driver has the scanner for itself and Image Capture & Preview use this driver.

Investigating a bit more, like installing a 3rd party scanning tool, I found out that MP Navigator EX uses the TWAIN drivers in /library/image capture/twain data sources/ and the 3rd party scanning software does too. Both give the '249.0.0 scanner in use' error. Image Capture and Preview do not use this driver, but, I presume, a device driver in /library/image capture/devices/. I removed all TWAIN data sources and I am going to reinstall the scanner driver.

Message was edited by: macvos

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Answer 3

macvos Author

Level 1

20 points

Aug 9, 2011 4:59 AM in response to macvos

After reinstalling the driver, I got a new TWAIN driver. But alas, still the same error when trying to scan via TWAIN.

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Answer 4

Aug 9, 2011 5:19 AM in response to macvos

Have you tried to install the latest ICA Driver from Canon?

ouch.. I didn't notice your last post )

I've the another issue with latest MP Navigator - it didn't show the scan preview (gray background only), but other functions work properly. So in Lion I use the Image Capture with Preview )

Oh.. Lion brings too many surprises every day )

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Answer 5

macvos Author

Level 1

20 points

Aug 9, 2011 5:35 AM in response to ILYA GONCHAROV

No ouch - I didn't but just did. And installed the latest CUPS drivers. VueScan did scan and now MP Nav EX works again. Pfff, if we all would send Apple an invoice for all the hours we need to get things going again....

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Answer 6

Plucker

Level 1

14 points

Jan 1, 2012 5:30 AM in response to macvos

I had a similar problem after migrating my apps to a new Mac with Lion. There were 4 downloads on the Canon support page for the MG6150 all-in-one device and I downloaded the latest versions of them all but still MP Navigator EX wouldn't work. Turned out the driver download didn't include the scanner driver, just the printer driver and I managed to find and install the scanner driver and then it all started working!

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Answer 7

MacMoSGF

Level 1

0 points

Jan 13, 2012 4:17 PM in response to macvos

I have a Canon MP970 printer. After the installation of OS X Lion, the scan preview function of MP Navigator EX no longer worked. After reading the posts here, I downloaded and installed the newest software for MP Navigator EX applicable to my printer, but the preview function still did not work.

There is also a scanner driver (ScanGear) provided by Canon that is related to the printer. Downloading and installing that new driver resolved the problem. The scan preview worked immediately as it had in the past.

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Answer 8

Mar 27, 2012 10:37 AM in response to MacMoSGF

Yes, the scanner driver is available at the following link:

Download

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Answer 9

May 3, 2012 10:24 AM in response to CosmoPlavix

I just installed that and it still won't work - any other ideas?? I hate Lion!!

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Answer 10

May 3, 2012 1:17 PM in response to Marty Roberts

Did you restart your computer after the install? I'm sorry, but that's all I know.

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Answer 11

May 3, 2012 1:20 PM in response to CosmoPlavix

I went to Canon's web site and found a different (newer?) driver and now it works - thank goodness. I can't tell you how many headaches I have had since switching to Lion.

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Answer 12

May 3, 2012 1:23 PM in response to Marty Roberts

I'm glad you were able to fix it. Good job!

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Answer 13

Aug 1, 2012 11:04 PM in response to macvos

Actually, Image Capture can scan multiple documents at a time as well (though it does multiple passes).

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Answer 14

mmbj

Level 1

5 points

Oct 13, 2012 4:50 PM in response to Marty Roberts

Hi Marty, where did you find the newer version.... I am having no luck. I've tried to download the links from other forums and Apple will not let me open. I am getting extreamly annoyed that I can not scan, even using image capture. Grrrrrrr 😠 Cheers Mandy

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Answer 15

PAHU

Level 6

16,705 points

Oct 13, 2012 5:06 PM in response to mmbj

Canon Australia has version 2.06of MP Navigator and version 14.11.4a of the scanner driver. You need this scanner driver installed to use MP Navigator.

Note that Image Capture uses a different scanner driver (the ICA driver) compared to MP Navigator, which uses the TWAIN scanner driver. So when you open Image Capture to scan, is the MP630 shown? If so, when you select it, do you get an overview of the document on the scanner glass or some error message?

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