Previous 1 2 Next 17 Replies Latest reply: Aug 14, 2011 4:36 PM by Ramón G Castañeda
Ramón G Castañeda Level 4 (1,460 points)

Just wondering if there's any chance of solving the problem of being logged out dozens of times per day?

 

I know the Jive software is the absolute pits, but even the elephantine Adobe bureaucracy managed to solve this constant log-out problem on their forums, which are also underpowered by Jive.

 

In any event, at least I'll have this post to find this board again. 

  • Barry Hemphill Level 8 (37,320 points)

    Hello:

     

    There are some people (me among them) that think a log out after a period of inactivity is a good idea.  Apple uses the same user name for accessing all parts of their web site - including the Apple store. 

     

    Barry

  • FishComputer Level 4 (1,035 points)

    and the reason I don't work on the forums that much is because I hate signing in, takes to long, and when I get an email, I want to click the link, reply, close page not click link, sign in, find page or click link AGAIN and then reply then close page.

  • rccharles Level 5 (7,574 points)

    I am staying logged on now.  Problem seems to have went away on Thursday August 11!

     

    --------------

     

    Work-a-rounds…

     

    Any interaction with the server for the forum software will reset the logout clock.

     

    Firefox:

     

     

     

    Opera

    Opera includes a reload function.

     

     

    Safari

    Look at post number 17 by NaOH

    http://hintsforums.macworld.com/showthread.php?t=41358

  • Michael Wasley Level 5 (6,805 points)

    rccharles wrote:

     

    I am staying logged on now.  Problem seems to have went away on Thursday August 11!

    Same for me. Now seems to be session based as before which makes much more sense.

     

    Forums seem faster as well.

  • MGW Level 7 (27,025 points)

    The Community Hosts have fixed the problem, you should be able to stay logged in as long as the browser you use stays open, once you close it, you will be logged out.

     

     

     

     

    excellentsig2.png

  • rccharles Level 5 (7,574 points)

    The Community Hosts have fixed the problem

     

    Thanks

     

    Robert

  • Ramón G Castañeda Level 4 (1,460 points)

    MGW wrote:

     

    The Community Hosts have fixed the problem, you should be able to stay logged in as long as the browser you use stays open, once you close it, you will be logged out.

     

     

     

     

    excellentsig2.png

     

     

    That's not the case here. I've been logged out three times this afternoon already, without my having closed Firefox 3.6.19 under Tiger 10.4.11.  I'm within roughly 100 miles of Apple Headquarters in Cupertino.

     

    Please don't interpret this as a complaint against Apple or the forums.  I'm familiar with the miserable performance of Jive software. 

     

     

    CORRECTED: Firefox 3.6.19

     

    Message was edited by: Ramón G Castañeda

  • MGW Level 7 (27,025 points)

    I suspect it's not Jive, but the server you use.  I've been loggen in for almost four days....

     

     

     

     

     

     

    excellentsig2.png

  • Ramón G Castañeda Level 4 (1,460 points)

    Nah, it's Jive alright.  My ISP and their servers (SureWest) have been rock solid for years and years, and serving many large hi tech coroporatiions in this area, including a large local HP plant.

     

    Unless… when you wrote "you should be able to stay logged in as long as the browser you use stays open, once you close it, you will be logged out", did you mean browser tab as opposed to the browser itself remaining open?  I certainly have closed the tabs but have not quit the browser.

     

    Ironically, I've now been logged in for about 75 minutes, and that's a record. 

     

    Incidentally, have any forum users requested to have bread crumbs leading back to the particular forum also at the bottom of the page, as they are at the top?

     

    Example for this page:

     

    Apple Support Communities >                             Using Apple Support Communities >         Discussions

  • deggie Level 9 (52,652 points)

    I'm on about 36 hours now, what are you up to?

  • Ramón G Castañeda Level 4 (1,460 points)

    deggie wrote:

     

    …what are you up to?

     

    Not much, other than obtaining some great info and advice on the G5 Quad. 

     

    The Adobe forums, also underpowered by Jive, had the same logout problems for the first two years or so after Adobe switched from WebCrossing to Jive in 2009 (or was it 2008?).   They finally found some workaround.  I've been logged on there since sometime last year, despite quitting the broswser often.  They did get their bread crumbs at the bottom of the page from Jive in a relatively short time.  Otherwise, Jive hasn't been able to address a host of complaints over there.

     

    I wouldn't hold Jive's utter incompetence againd Adobe—or Apple. 

  • deggie Level 9 (52,652 points)

    I'm sure you understood, I meant how long have you been logged on now?

  • Ramón G Castañeda Level 4 (1,460 points)

    deggie wrote:

     

    I'm sure you understood…

     

    Oooops!  No, I didn't.  Sorry.

     

     

    deggie wrote:

     

    …I meant how long have you been logged on now?

     

    About 2 hrs. 25 min.

  • MGW Level 7 (27,025 points)

    As long as your browser is open, whether or not you have a tab or page open in ASC, you should remain logged in.  I haven't been logged out once since Thursady.

     

     

     

     

     

     

    excellentsig2.png

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